Cardiff Gold logo
Visit website

Cardiff Gold Reviews 

578
•
TrustScore 5 out of 5

4.8

Gold and silver trading company
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 307 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and knowledgeable staff, who are described as helpful, patient, and polite. The service provided is frequently highlighted as excellent, with many appreciating the smooth and professional process from ordering to delivery. Reviewers are particularly impressed with the fast delivery and the high quality of products, which are often well-packaged and arrive as described. Many consumers express satisfaction with the wide selection of products available and the ease of ordering through the website. People often mention their intention to use the company again, citing overall positive experiences and reliable service.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting super fast delivery, with many... See more

Service

Users describe positive interactions with service, consistently reporting excellent, fantastic, and brilliant... See more

Product

Reviewers mention positive feedback about product quality, with many describing items as excellent, exactly... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, politeness, and... See more

Order

Customers had positive experiences with order, praising the quick and easy ordering process and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buyers so were a little unsure about our change of focus with our savings. Appreciated the professional and unhurried manner of the staff member, especially as she answered our questions wh... See more

Rated 5 out of 5 stars

Excellent service as always with a great knowledgeable team. Great conversation on current market trends & the ever increasing change on economic global affairs. A very professional & swift OR…sh... See more

Rated 5 out of 5 stars

I didst venture unto the gold shop in Cardiff, and I must needs say, ’twas a most worthy visit. The keepers thereof were full wise in their trade, possessing great knowledge of gold and jewels, and di... See more

Rated 5 out of 5 stars

I’ve never ordered gold online. I was hesitant as I’d never come across cardiffgold before, but I called them before ordering and someone actually answered which eased my worries a little, I placed th... See more

Company details

  1. #17 of 35 best companies in Gold and silver trading company

Written by the company

Cardiff Gold are a precious metal dealer in the heart of Cardiff. We Buy, Sell & Trade all types of precious metals including Gold Silver Platinum and Palladium. Plus Watches, Whiskey, Jewellery and much much more

Contact info

4.8

Excellent

TrustScore 5 out of 5

578 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(578)

304 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

My delivery was next day as Cardiff…

My delivery was next day as Cardiff Gold said it would be.Exactly as described,in pristine condition.
Now adding to my investment portfolio.
Would recommend Cardiff Gold to anyone looking to invest in metals at a very good rate.Customer experience was excellent.If I had any issues I could just pick up the phone and call them.

27 February 2026
Rated 5 out of 5 stars

Visiting Cardiff gold was a pleasure

Visiting Cardiff gold was a pleasure. The staff there are very polite, respectful and very helpful, not only in selling gold but giving great advice. I would recommend them to anyone interested in buying or discussing gold.

3 February 2026
Rated 1 out of 5 stars

Really annoyed with Cardiff Gold

Really annoyed with Cardiff Gold. I received an email to state the bars were in stock , I immediately logged on to the site , both bars were showing in stock and it wouldn’t let me buy either . I emailed Cardiff Gold 4 times making them aware and even sent a screenshot. Eventually after half an hour it said I could buy them and when I finally got to checkout they were sold out ! Absolute shambles ! It does make me wonder how they can email and say they’re in stock and then not allow you to buy them when their website showed them in stock! I’m really annoyed at this company right now ! I’m sure they will have a good story to say it wasn’t their fault etc . It’s just left a sour taste in my mouth . After reading all the good reviews . I feel totally let down by Cardiff Gold . I was on their site within 30 seconds of the notification so they can’t even justify saying they sold out because they were available and for half an hour their website wasn’t allowing a purchase !

Update today 12th February, Cardiff Gold have requested more information from me asking for a reference number through TRUST PILOT , how can I have a reference number when their website wouldn’t allow me to purchase the items even though they were in stock. ? I have proof I sent them 4 emails direct to their customer service and with a screenshot proving it would not let me buy the stock ! It’s extremely clever from Cardiff Gold asking for a reference number because I wasn’t allowed to purchase the items they will say my review is fake but the review is based on not being able to purchase the products. That’s my review . I can give a reference number becaise I wasn’t allowed to purchase the products in stock !!)

11 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look