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Cardiff Gold Reviews 

578
•
TrustScore 5 out of 5

4.8

Gold and silver trading company
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Review summary

Created with AI, based on recent reviews

Considering 307 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and knowledgeable staff, who are described as helpful, patient, and polite. The service provided is frequently highlighted as excellent, with many appreciating the smooth and professional process from ordering to delivery. Reviewers are particularly impressed with the fast delivery and the high quality of products, which are often well-packaged and arrive as described. Many consumers express satisfaction with the wide selection of products available and the ease of ordering through the website. People often mention their intention to use the company again, citing overall positive experiences and reliable service.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting super fast delivery, with many... See more

Service

Users describe positive interactions with service, consistently reporting excellent, fantastic, and brilliant... See more

Product

Reviewers mention positive feedback about product quality, with many describing items as excellent, exactly... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, politeness, and... See more

Order

Customers had positive experiences with order, praising the quick and easy ordering process and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buyers so were a little unsure about our change of focus with our savings. Appreciated the professional and unhurried manner of the staff member, especially as she answered our questions wh... See more

Rated 5 out of 5 stars

Excellent service as always with a great knowledgeable team. Great conversation on current market trends & the ever increasing change on economic global affairs. A very professional & swift OR…sh... See more

Rated 5 out of 5 stars

I didst venture unto the gold shop in Cardiff, and I must needs say, ’twas a most worthy visit. The keepers thereof were full wise in their trade, possessing great knowledge of gold and jewels, and di... See more

Rated 5 out of 5 stars

I’ve never ordered gold online. I was hesitant as I’d never come across cardiffgold before, but I called them before ordering and someone actually answered which eased my worries a little, I placed th... See more

Company details

  1. #17 of 35 best companies in Gold and silver trading company

Written by the company

Cardiff Gold are a precious metal dealer in the heart of Cardiff. We Buy, Sell & Trade all types of precious metals including Gold Silver Platinum and Palladium. Plus Watches, Whiskey, Jewellery and much much more

Contact info

4.8

Excellent

TrustScore 5 out of 5

578 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(578)

304 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Highly recommend

Excellent service as always with a great knowledgeable team.
Great conversation on current market trends & the ever increasing change on economic global affairs.
A very professional & swift OR…should we be saying Blockchain service yet? 🤩
Around November 22nd & through to Christmas should be a good end to the year for many. Enjoy!! 🦸 🚀

30 October 2025
Rated 5 out of 5 stars

Used Cardiff Gold several times now &…

Used Cardiff Gold several times now & each time the service & product have been first class & very competitive prices.I would recommend anyone who has a taste for precious metals to give them a try,you won't be sorry ! Great job people see you soon ! Best wishes,Martin Fox.👍

27 October 2025
Rated 5 out of 5 stars

Great service.

Great service.
Very helpful and patient staff who offered us support over our visit.
We would recommend their services.
5 stars ***** and we will be using their business again.

30 October 2025
Rated 2 out of 5 stars

I ordered 1 10oz germania copper bar…

I ordered 1 10oz germania copper bar and 3 5oz germania copper bars and when my ordered turned up was only a 1kg copper bar not what I ordered very disappointed not only that I’ve had to cancel my orders with my customers because they sent the wrong items

28 October 2025
Unprompted review
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Reply from Cardiff Gold

Thank you for your review, and I’m genuinely sorry for the frustration caused by this mistake. We completely understand how disappointing it is to receive the wrong items — especially when you’re relying on them to fulfil orders for your own customers.

We’ve been really pleased to see that your earlier experiences with us were positive enough that you felt confident building a resale business around our products and pricing. That trust means a great deal to us, and we’re sorry to have let you down on this occasion.

This was a genuine packing error, and we’re committed to putting it right as quickly as possible. Our team has already arranged the correct items and will ensure they reach you without delay, along with any support needed to minimise disruption to your own customers.

Thank you for bringing this to our attention — we will use it to further strengthen our accuracy checks. We appreciate your business and hope to restore the confidence you’ve previously had in us.

Rated 5 out of 5 stars

Very smooth and professional service

Very smooth and professional service. Clear communication, fair rates, and fast payment. Everything was transparent with no hidden fees. Cardiff Gold truly deserves its 4.9 Trustpilot rating — highly recommended!

28 October 2025
Unprompted review

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