I received a call saying they had a certain range of strengths --- when I talked to a practicioner they said that was wrong-- -they only go up to 11 or so instead of the industry standard. Had I known... See more
Company replied
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Everything went very very well. I am and was extremely pleased with the amount of customer service I have recieved with Carebox. The entire process is fast and I have no hidden priced or extra fees.... See more
Company replied
I liked the provider. She was professional and pleasant and very easy to talk to. I did not feel rushed and she made sure I understood the process. She was knowledgeable and showed a vast amount of p... See more
Went on their website on Saturday filled out the questionnaire. Right afterwards a representative called me to do the intake forms, very easy. Have received several emails to confirm the doctor has re... See more
Company replied
Company details
Written by the company
Care that's delivered to YOU. That's the promise behind CareBox, a telehealth platform making medically guided weight loss accessible to every American, regardless of socioeconomic background. Patients connect with licensed providers who prescribe personalized GLP-1 treatment plans using semaglutide or tirzepatide, shipped straight to their door. Plans start at $79/month with no long-term commitment. Getting started takes minutes: a 2-minute online intake, a provider review, and if medically appropriate, treatment begins with ongoing clinical support.
Contact info
United States
- support@carebox.org
- carebox.org
4.5
Excellent
49 reviews
Asks customers to review
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The staff is great
The staff is great. They call you and make sure you understand everything
25 August 2026
Unprompted review
Reply from Carebox
Thank you for the kind words! We’re so glad to hear that our team was helpful and took the time to make sure everything was clear. We truly appreciate your feedback!
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
Quick and easy
Practitioner was on time and friendly. Thorough chat. Fit into my busy schedule
25 August 2026
Reply from Carebox
Thank you for the wonderful feedback! We’re so glad to hear your appointment was quick, easy, and fit well into your busy schedule. We appreciate you sharing your experience and are happy to know you had a great experience with your practitioner!
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
She was very thorough
She was very thorough. I felt she was wanting me to be successful.
24 August 2026
Reply from Carebox
We’re so glad to hear that your experience was thorough and that you felt supported throughout the process. We truly appreciate you taking the time to share your feedback!
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
Went on their website on Saturday…
Went on their website on Saturday filled out the questionnaire. Right afterwards a representative called me to do the intake forms, very easy. Have received several emails to confirm the doctor has reviewed and approved my medication. Received an email that my medication was sent to the pharmacy already. Received the phone call from a representative today going over the patient portal and the other services that they provide for free and a dietitian. On my particular semi-glutide plan they have added NAD. Which I was purchasing for my doctor's office at $299 per bottle. So so far Carebox is saving me $299 Plus half the cost of what I was paying for the semi-glue tide from another company. Thank you to everyone who has made this extremely easy and affordable. I will update my review Once I receive my prescription.
21 August 2026
Unprompted review
Reply from Carebox
We’re thrilled to hear how smooth and easy the process has been from your initial questionnaire through your provider review, pharmacy updates, and patient portal support.
We’re also glad to hear that the additional services and savings have been a great value for you. We truly appreciate you choosing CareBox and taking the time to share your experience. We’ll be here to support you throughout your journey!
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
Reply from Carebox
We’re glad to hear your order was easy and straightforward to process. We truly appreciate you choosing CareBox!
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
Just placed my first order
Just placed my first order. I’m looking forward to get started. Each individual that I have had corresponding with has been most helpful and supportive
24 August 2026
Unprompted review
Reply from Carebox
We’re so glad to hear that everyone you’ve worked with has been helpful and supportive. We’re excited for you to get started and truly appreciate you choosing CareBox!
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
Seesuperior service survey comments
See survey comments
Outstanding customer service and support from a very knowledgeable and professional RN., NP. Impressive!
23 August 2026
Reply from Carebox
We’re so glad to hear you received outstanding support from our knowledgeable and professional clinical team. We truly appreciate your kind words and are happy to know you had such a great experience with CareBox!
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
Reply from Carebox
We’re glad to hear your experience was quick, simple, and straightforward. We truly appreciate you choosing CareBox!
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
Went smooth and very easy
21 August 2026
Reply from Carebox
We’re so glad to hear everything went smoothly and was easy for you. We truly appreciate you choosing CareBox!
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
Great customer service and follow up
Great customer service and follow up
19 August 2026
Unprompted review
Reply from Carebox
We’re so glad to hear you had a great experience with our customer service and follow-up. We truly appreciate you choosing CareBox!
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
Just placed my first order
Just placed my first order. So far so good! Easy and very quick experience!
19 August 2026
Unprompted review
Reply from Carebox
We’re so glad to hear your first order was an easy and quick experience. We really appreciate you choosing CareBox!
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
Reply from Carebox
We’re so glad to hear that your first call was a positive experience and that our team member was friendly and helpful. We truly appreciate you choosing CareBox!
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
Very Professional
I just felt 2 weeks since I paid and did not get my meds yet. But my provider was very nice and professional.
18 August 2026
Reply from Carebox
We’re glad to hear your provider was kind and professional. We also understand how frustrating it can be to wait for your medication, and we appreciate your patience and understanding.
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
Unlike some companies they called me…
Unlike some companies they called me immediately set my appointment and answered all my questions. Impressed so far
18 August 2026
Unprompted review
Reply from Carebox
We’re so glad we could get you taken care of quickly, get your appointment set up, and answer all your questions. We really appreciate your kind words and are excited to be part of your journey!
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
Short and helpful.
17 August 2026
Reply from Carebox
We’re glad we could make your experience short, simple, and helpful. We truly appreciate you choosing CareBox!
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
I had a wonderful experience with Ariana
I had a wonderful experience with Ariana at Care Box. She was polite, professional, and took the time to answer all of my questions thoroughly. I truly appreciate her kindness and willingness to make sure I understood everything. I’m looking forward to continuing this journey with Ariana and Care Box and seeing what’s ahead!
17 August 2026
Unprompted review
Reply from Carebox
We’re so happy to hear that Ariana was polite, professional, and took the time to answer all of your questions thoroughly. We’ll be sure to share your kind words with her! We truly appreciate you choosing CareBox and look forward to being part of your journey.
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
Excellent background and health…
Excellent background and health questions by the nursing coordinator
13 August 2026
Reply from Carebox
We’re glad to hear you had a great experience with our nursing coordinator and felt that the health questions and background review were thorough. We really appreciate you taking the time to share your feedback!
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
My nurse practitioner was very…
My nurse practitioner was very professional & was willing to answer any questions that I had!
15 August 2026
Reply from Carebox
We’re so glad to hear that your nurse practitioner was professional, helpful, and took the time to answer all of your questions. We really appreciate you choosing CareBox and sharing your experience!
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
I'd like the company to have better…
I'd like the company to have better communication within itself.
12 August 2026
Reply from Carebox
Thank you for sharing your feedback. We’re sorry to hear that our communication didn’t meet your expectations. We understand how important it is for our team to be on the same page and provide clear, consistent communication throughout your experience.
We’re always looking for ways to improve, and we appreciate you bringing this to our attention.
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
GLP-1 Never Sent
Carebox had already billed my bank card but has not sent my subscription 8 days later. Please do not waste your time. I got 2-3 emails each day but no GLP-1. If they are out of medication, then Carebox needs to be transparent. My welcome said that medication would arrive within 5 days. I’m still waiting. I don’t have time to waste. I’m getting myself together. If you are on a similar journey, then you may want to avoid this vendor!
6 August 2026
Unprompted review
Reply from Carebox
We’re very sorry to hear about your experience and understand how frustrating it must be to be waiting for your medication, especially after being provided an expected delivery timeframe. We take concerns around medication and shipping timelines very seriously, and this is not the experience we want for our patients.
We’d like the opportunity to look into this immediately and understand what happened with your order. We’ve reached out to request additional information so we can identify your account and investigate the status of your medication.
Once we’re able to locate your account, we’ll work to get you a clear update and address any issues as quickly as possible. Thank you for bringing this to our attention.
If you ever need anything, don’t hesitate to reach out to us at (833) 278-1062—we’re always here to help!
-CareBox Team
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