We had a visit today from careium in particular Luke may and Rebecca redshaw. What a lovely set of staff so proffesional and knew exactly what needed doing. Explained the new systems in place in great... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ahmad Valli, did what he said he would do. That meant arranging the quick replacement of the faulty fall wrist alarm and checking it’s operation once it had arrived and seeing through the return on t... See more
Company replied
Careium supplies my elderly mother with a tidy alarm for falls. It was used many times and without fail the staff consistently carried out the procedures to help bring the problem to a safe end. Also... See more
Company replied
We have found that this service has given us peace of mind for my elderly mother. Everyone has been professional and kind and when things have gone wrong have done their best to sort things promptly.... See more
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Company details
Written by the company
Our personal alarms are a great way of getting help at the press of a button if you have an accident or emergency in your home, garden or when you are out and about. Both our in-home personal alarm and out-and-about personal alarm services are easy to install and use a digital SIM which means no landline is required and there are no call charges. We offer free delivery throughout the UK. Our alarm receiving centre and head office is based in the UK. To order digital in home personal alarms or an out and about personal alarm or enquire about our services please visit our website or order via our website at www.careium.co.uk and click on "shop" or email uk.customerservice@careium.com.
Contact info
Aspinall House, BB1 2QE, Blackburn, United Kingdom
- 03003336511
- uk.info@careium.com
- careium.co.uk
4.8
Excellent
713 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service from Angela Robinson
Great service from Angela Robinson, dealt with my request in a swift considerate way. All dealings with company have been very good.
26 August 2025
Unprompted review
Reply from careium.co.uk
Hi Rebecca, Thank you so much for your review on the company and Angela's customer service, we appreciate the time taken and I will pass this onto Angela and the management team. Dave Williams - Customer Experience Manager
Careium: no nonsense customer support.
Careium: no nonsense customer support.
I had the need to contact the customer support at Careium today as I had inadvertently ordered the wrong device for my father. Angela Robinson one of their Customer Service Advisors was excellent. Rectified the order in an instant, handled all the complicated change over without need my input. It was sorted within 5 mins. Lovely lady and great service.
26 August 2025
Unprompted review
Reply from careium.co.uk
Hi Chris and thank you for this review on Angela's customer service and for taking the time to place the review. I will pass this onto Angela and the management team. Dave Williams - Customer Experience Manager
Outstanding customer service
I telephoned this morning regarding an alarm for my father. Compliments to all the staff on their outstanding customer service, particularly Julie Carmichael and Steve Morgan who were so good with me and my dad
Dad had his alarm on before lunch time which is truly exeptional service.
I highly recommend this company to everyone.
Thank you again to all concerned.
18 August 2025
Unprompted review
Reply from careium.co.uk
Hi Denise and thank you for taking the time to post this review for Julie (bookings) and Steve (technician installer). We are very proud of our field services team who rarely get a mention on Trustpilot but do an exceptional job. I will pass this onto them and the wider management team. Dave Williams- customer Experience Manager
Simply the Best!
From day one following instruction of my cousins fall monitoring system. The family felt relieved and confident that Sheila was more safe in her own home, having Careium staff monitoring 24/7. Sheila did use the system a few times over the years, And family were soon updated by the call centre and action taken. Sheila is now in a nursing home and Angela Robinson kindly arranged the account closure, and personally wished Sheila well in her new home. Quite honestly l can’t recommend this company highly enough❤️
18 August 2025
Unprompted review
Reply from careium.co.uk
Thanks Mike for your review of Careium services and Angela's assistance in the closure of Sheila's account. We wish her well in her new home. I will pass this onto Angela and the management team. Dave Williams - Customer Experience Manager
Very helpful assistance from Sophie…
Very helpful assistance from Sophie Farrant. Excellent attention to detail in talking me through everything
15 August 2025
Unprompted review
Reply from careium.co.uk
Hi Anne, thank you for your review of Sophie's customer service we appreciate the time taken to place the review and I will pass this onto Sophie and the management team. Dave Williams - Customer Experience Manager
I only have had oneinitial conversation with…
I only have had one conversation with Angela Robinson about careium
She explained what forms and equipment I would receive and about
installation There were a lot of unexpected questions and she was patient as I looked for the answers.
7 August 2025
Unprompted review
Reply from careium.co.uk
Thank you Ms Sheldon for your review of Angela's customer service. I will pass this onto Angela and the management team and thank you for taking the time to add the review. Dave Williams - Customer Experience Manager
Sophie F was friendly and informative…
Sophie F was friendly and informative giving me all the information I needed to upgrade our existing system.
6 August 2025
Unprompted review
Reply from careium.co.uk
HI JH and thank you for your review on Sophies customer service, I will pass this onto her and the management team - Dave Williams - Customer Experience Manager
Assistance with the careium sevice
Lovely chat with Angela Robinson at careium today. Very helpful with everything. Would totally recommend their services. Quality has been outstanding
31 July 2025
Unprompted review
Reply from careium.co.uk
Hi Claire, Thank you for your review on our services and Angela's excellent customer services. I will pass your review onto Angela and the management team. Dave Williams - Customer Experience Manager
Cancellation of Careium
Cancellation of Careium
I found the whole process very easy and the call handler Angela Robinson was very kind and understanding in the change of circumstances which meant the equipment was no longer required. She arranged for packaging to be sent out to me to make returning the equipment easier with no requirement to wait in.
31 July 2025
Unprompted review
Reply from careium.co.uk
Thank you Tracey for your review of Angela and our easy service decommission process. Thank you for making the review and I will pass the details on to Angela and the management team - Dave Williams - Customer Experience Manager
I spoke with Sophie to arrange for…
I spoke with Sophie to arrange for safety button to be installed and connected and I must say she was very helpful. She was lovely and got things sorted right away, she did everything so I had nothing to do, which was great. I am really grateful for her kindness and thank her so much. Kind Regards Sheila Sims
16 July 2025
Unprompted review
Reply from careium.co.uk
Hi Sheila, Thank you for your review of Sophie's customer service its very much appreciated. I will pass this onto Sophie and the management team. Dave Williams - Customer Experience Manager
Fall Detector Inquiry
The Person who l spoke to Careium was very helpful...My inquiry was for a Fall Detector...with in few minutes my fall detector was ordered...l have received my fall detector and it's up and working...
18 July 2025
Unprompted review
Reply from careium.co.uk
Thank you for your review, we appreciate the time taking to place it and i am happy that you received a swift order of the falls detector, please remember to test it by button press once a month preferably on the date of your birthday every month. Again thank you for your review.
Very helpful and empathetic customer…
Very helpful and empathetic customer service from Angela Robison during my recent call, many thsnksy
8 July 2025
Unprompted review
Reply from careium.co.uk
Hi Gail, thank you for your review on Angela's customer service and assistance on your recent call, taking the time to leave the review is much appreciated. I will pass this onto Angela and the management team. Dave Williams - Customer Experience Manager
Yamin Adam was most polite and helpful
Yamin Adam most polite and knew the Carium system well and especially about the new Abbey life line.He kept me in touch of each phase I went through to get this new device and sent me the form by email which my son helped me with.He also gave me the new cost.
Two weeks earlier I had spoken to a young man who had promised to send me a pendant in 5 days time which never arrived.He was not up to scratch and did not know the knew system.
Also I tried to speak to your finance team and after 15 minutes wait on the phone listening to the same music,gave up and tried another number and was grateful to get Yamin Adam who sorted out my requirements with acaring attitude and could not have done more so I was very impressed.You are lucky to have such a member of staff.
16 July 2025
Unprompted review
Reply from careium.co.uk
Hi Chrissy and many thanks for your review of Yamin's customer service, I am sorry you had difficulties in other area's of the business and I will address these with the heads of those departments, as we aim for all our customers to have a seamless experience. I am sorry that that is not what you experienced. I will pass your review onto Yamin and the management team. Dave Williams - Customer Experience Manager
Very helpful and understanding customer…
Very helpful and understanding customer service rep Angela Robinson who was able to make arrangements to upgrade system for the following week.
2 July 2025
Unprompted review
Reply from careium.co.uk
Hi Louise, thank you for your customer service review of Angela, we are grateful you have taken the time to make it and we hope the upgrade continues to provide the services and help from Careium. I will pass your review onto Angela and the management team. Dave Williams - Customer Experience Manager
The young lady I spoke to
The young lady I spoke to, Sophie Farrant, was friendly helpful and efficient, she was patient when I needed to check information, Sophie made the a hole experience easy
1 July 2025
Unprompted review
Reply from careium.co.uk
Hi Priscilla, thank you for your review on Sophie's customer service and easy experience, we appreciate you leaving the review and taking the time to do so. I will pass this onto Sophie and the Management team. Dave Williams - Customer Experience Manager
Spoke to Angela Robinson
Spoke to Angela Robinson, very helpful lady, answered all my questions. Arranged for engineer very quickly.
1 July 2025
Unprompted review
Reply from careium.co.uk
Hi Kiki, thank you for your review on Angela's customer service and speed with which she dealt with your enquiry. I will pass this onto Angela and the Management team - Dave Williams Customer Experience Manager
Angela Robinson was very helpful sorted…
Angela Robinson was very helpful sorted the problem that the engineer couldn’t count be more helpful lovely lady did exactly what she said she phoned back the next day too excellent 👍
24 June 2025
Unprompted review
Reply from careium.co.uk
Hi Michelle, Thanks so much for the wonderful review of Angela. I will be sure to pass this across to both Angela and her line manager . Have a great day and please do reach out to us should you require any more help - Clare Garvey
Customer Service experience
Options upon ringing Carieum very straightforward and I didn’t have too long to wait to get connected to a staff member. Angela Robinson was my person and she was very efficient in dealing with my enquiry. She explained what would happen next and asked me if I needed any further support. I was very satisfied with her customer care and the ease with which she dealt with my enquiry.
27 June 2025
Unprompted review
Reply from careium.co.uk
Hi Kimberly, I'm so pleased you found the options clear on our customer services phone line and received an amazing service from Angela. We are here for you should you need us. Thanks again - Clare Garvey
The lady I dealt with is apsolutly…
The lady I dealt with is apsolutly brilliant at her job and did everything I asked about. Set up my medication list and my needs I been with these people for a long time and things changing because of digital. My health as has changed so I have gone for fall alarm and GPS and this Lady Angela sorted it all for me properly so thank you for your support and time K. L. TOWERS 🌹💖👍👊
26 June 2025
Unprompted review
Reply from careium.co.uk
Thank you so much for the amazing review of Angela. We strive to always provide excellent customer service and I will send this review to both Angela and the line management team. Thanks again - Clare Garvey
Angela was very helpful and kind when I…
Angela was very helpful and kind when I arranged for the Caroline to end
25 June 2025
Unprompted review
Reply from careium.co.uk
Thank you Wendy for the review. I'm so glad Angela was able to assist and the customer service provided was great, I will pass this across to Angela and her line manager - Clare Garvey
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