careium.co.uk Reviews 

Spoke to Angela Robinson, very helpful lady, answered all my questions. Arranged for engineer very quickly.

Angela Robinson was very helpful sorted the problem that the engineer couldn’t count be more helpful lovely lady did exactly what she said she phoned back the next day too excellent 👍

Options upon ringing Carieum very straightforward and I didn’t have too long to wait to get connected to a staff member. Angela Robinson was my person and she was very efficient in dealing with my enquiry. She explained what would happen next and asked me if I needed any further support. I was very satisfied with her customer care and the ease with which she dealt with my enquiry.

The lady I dealt with is apsolutly brilliant at her job and did everything I asked about. Set up my medication list and my needs I been with these people for a long time and things changing because of digital. My health as has changed so I have gone for fall alarm and GPS and this Lady Angela sorted it all for me properly so thank you for your support and time K. L. TOWERS 🌹💖👍👊

Angela was very helpful and kind when I arranged for the Caroline to end

Sophie helped my mother-in-law with ordering her alarm. She was very patient with all the questions she had, friendly and caring. Great assets to the company!

Unlike some (not all) companies I’ve had to deal with recently regarding health, welfare issues for my 96 year old mother, it was great to be dealt with very very promptly and professionally…..

I called Careium to open an account for my mother regarding her emergency pendant alarm . Clive Tong was extremely helpful and informative. Thank you Clive for all your help and being clear on what your service provides . Extremely grateful.

Your service has been efficient & reassuring when offering a sense of safety while my Dad suffered ill health. In wrapping up matters after his death, your rep Clive Tong was thoughtful and sensitive, as well as practical - very much appreciated.

Angela Robinson provided excellent customer service, helping my aged mother and me through the process of selecting the right equipment from Careium for my mother. Angela was patient, attentive and efficient.

Angela Robinson was very courteous and responded quickly

The customer service I received from Charlotte Young and subsequently Sophie Farrant was exceptional. This is why I am a client of Careium.

I hope that the service from all staff mirrors the service I have received from both these members of Careium.

Thank you,

Angela Robinson listened to me with empathy and understanding and sorted out my problem promptly

I spoke to Angela Robinson who was able to deal with my father’s account without all the usual palava that most companies put in place asking me to provide Powers of Attorney before they would speak to me. Thank you for making it so simple I wish BT and the banks would be as accommodating for those trying to help elderly parents. Glad to see some companies still operate some common sense procedures.

We have been using Careium's indoor personal alarm service for some time now with no actual emergencies, but we're always pleased with their efficient responses to routine tests. After I found my wife had (unusually) left our home, I spoke to Clive Tong yesterday about upgrading her service to an outdoor plan. He was polite and helpful, and we expect the kit to arrive this afternoon!

As a carer for my mum who has been a customer for a few years now, the care and support they provide has always been first class and the name 'Careium' says it all! It gives the family peace of mind that mum is safe in her home in the knowledge that we're only a phonecall away if she needs us as Careium will always step up if needed. Only this week on 22 May 2024 there was an problem with the smoke detectors and Yamin from Careium rang up straight away to link up the smoke detectors to their contact centre which resolved the issue. Great service as usual. Very friendly, professional and efficient 🙏

I’d actually emailed to cancel my father’s contract but Angela Robinson called me to discuss the cancellation and the reason for it. After a very reassuring conversation, and with new digital equipment on offer, I agreed to keep my father’s contract with Careium.
It was a pleasure to talk to someone so helpful and knowledgeable.

this was the first time i have spoken with careium on behalf of my wife auntie and Angela Robinson and she was most helpful and polite an asset to your company

straight forward professional but friendly service from Sophie Farrant

thank you

Amy and all the staff I have come into contact with at Careium are very kind, caring, understanding and knowledgeable. They are the only organisation I am currently dealing with who are efficient and work with a person centered approach to care. Amy has been especially kind and efficient processing my order so quickly.