Carelift Services LTD Reviews 

342
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and engineers for being exceptionally polite, professional, and extremely helpful throughout the entire installation process. Many consumers also highlight the remarkably prompt response times and highly efficient service when dealing with unexpected breakdowns or urgent repairs. Some reviewers were happy with the reasonable pricing and competitive costs of acquiring or hiring the equipment. People additionally appreciate the thorough and clear explanations provided regarding how the various stairlifts and devices operate. A few other people also felt that the tidy work standards left their homes clean and free of any debris.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting prompt responses and efficient... See more

Staff

Reviewers highlight positive aspects of staff, praising their friendly, efficient, and professional service... See more

Price

Users describe satisfaction with price, highlighting that equipment and services are offered at very... See more

Response time

Consumers find response time to be exceptionally positive and prompt. Reviewers consistently report quick and... See more

Product

Clients share positive opinions on product quality, highlighting an excellent range of equipment available at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The installation was carried out just 2 days after our initial enquiry. Liam carried out the survey and went through our options and advised us on the most suitable installation. Paul, who carried out... See more

Rated 5 out of 5 stars

Great service, communication and price! We moved into a house with a stair lift already fitted. We needed it removed asap as new carpets being fitted. We contacted the team on Saturday and Liam was wi... See more

Rated 5 out of 5 stars

Carelift.co.uk was Recommended to me by the manufacturer of the stair lift Handicare. Having contacting them to arrange a service visit for the 9th February 2026 8-30 am. The engineer (James) arrived... See more

Rated 5 out of 5 stars

Outstanding Service! My parents were left in a difficult stressful situation when their usual service company decided not to attend a break down leaving my Dad confined to the downstairs of the house... See more


Company details

  1. Mobility equipment supplier
  2. Home Care Service

Written by the company

Carelift Services supply, install and offer after-sales repair, rental and maintenance on a range of mobility assisting products including, stairlifts, bathlifts, ceiling hoists & mobile hoists, and bathlifts. Across Norfolk, Suffolk, Cambridgeshire, and Essex.


Contact info

4.9

Excellent

TrustScore 5 out of 5

342 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(342)

87 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, communication and price! We moved into a house with a stair lift already fitted. We needed it removed asap as new carpets being fitted. We contacted the team on Saturday and Liam was with us Monday morning. All done super quickly and efficiently! Brilliant service, thanks again!

8 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I had a lift fitted last week. The service was excellent. I had a great first meeting with Liam and then it was fitted at my convenience by James and Paul. They were efficient, tidy and courteous. A great job. I can highly recommend Carelift.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Good service by Carelifts Services

Good service by Carelifts Services. Liam was very helpful in giving us guidance on the different types of chairlifts. Did not rush us or pressure us into placing an order. The chairlift was installed by Jamie - very polite, efficient and professional. Very pleased with the service.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

A great company to deal with. Good value and products. Minor problem sorted by Jamie under warranty. Would highly recommend

26 November 2025
Unprompted review
Rated 5 out of 5 stars

We received valued and excellent advice & service…

We received valued and excellent advice from Carelift Services from the time my Son-In-Law made first contact to the time of installation and payment.
The visit by Chris, who provided easy to follow advice on the type of appliance that would help us, to the professional installation by Paul who left our home free of debris and provided a complete overview of how our new chairlift operated we can only offer our sincerest thanks to all concerned.
We would highly recommend this company for help by any person requiring aid in their home.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

No hard sell

No hard sell, Paul knew what he was talking about and fixed my stairlift issue instantly

18 November 2025
Unprompted review
Rated 5 out of 5 stars

James was great.

James was great.. kind patient and very professional.
He was extremely tidy in his work and explained things clearly.
The costs were very reasonable as well.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

First class service

My chair lift stopped working so I rang Lesley at Carelift who always answers the phone so friendly and helpful. Although I was going to have to wait a day or so for an engineer she said if she could she would get me one sooner, and she did the engineer arrived promptly replaced the batteries and was gone in no time. Excellent service as usual.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Stairlift Rental Installation


Thank you I am very happy with
my new stairlift. Jamie did a great job and was very friendly and helpful, explaining how the lift works. Delighted my next door neighbour approached Jamie as she saw him installing my lift. Now she is also going to rent from them. Well done Jamie 👏 Thank you to Carelift feom Louise Beighton

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Stairlift repair

Firstly I would like to thank your company for the service you provided,you were honest / quick / reliable and knowledgeable.
Your engineer was polite/ made no mess, he was tidy and very good at his job, he must be a valued member of your team.
Thank you again it was such a relief when the stairlift was back in working order, I will be back for its yearly service.
Regards.

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding

Outstanding Service!
My parents were left in a difficult stressful situation when their usual service company decided not to attend a break down leaving my Dad confined to the downstairs of the house. We called Carelift to be greeted by the lovely caring and compassionate Lesley who organised an engineers visit for that evening. Liam not only fixed the fault but also reprogrammed the remote control, a long standing issue that other company was going to charge a silly amount for. As a family we feel so overwhelmed by the caring and outstanding service we’ve received. Many Thanks.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Brilliant service breakdown engineer arrived late pm carried out repair and serviced stairlift .
Fast service carried out with care would recommend.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Friendly folks and great service

Friendly folks and great service. Paul the installer was really lovely, ensuring I understood how the stairlift worked. He cleaned up after the lift was fitted and everything was left clean, neat and tidy.
I cannot praise this company enough from the initial contact, through to the office staff and the fitting.

10 October 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look