Carers Card UK Reviews 

521
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 518 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise how incredibly simple the application process is and how helpful the various discounts are for managing daily shopping and family outings. People also appreciate having a convenient and reliable form of identification that easily provides access to numerous community events, local attractions, and essential support services. Some reviewers were not happy with certain discounts, mentioning that similar or better offers could easily be found elsewhere or that some promoted items were of lower quality. Others noted that specific promotional deals did not always meet their expectations or provide the exclusive value they anticipated.

What people talk about most

Discount

Consumers find discount to be a major benefit, with reviewers praising the fantastic savings on food... See more

User experience

Clients share positive opinions on user experience, noting that the application process is quick,... See more

Service

Customers consistently note positive experiences with service, highlighting the helpful support, valuable... See more

Product

Users describe positive interactions with product, expressing immense satisfaction with the benefits and... See more

Value for money

Customers had positive experiences with value for money, highlighting fantastic discounts on shopping, day... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This card brings a little light to otherwise dark days of exhaustion and frustration! I've used it to buy reduced price gift cards to treat myself to a coffee, or a few naughty extras when doing the g... See more

Rated 5 out of 5 stars

Carers Card UK has opened up a whole new world for me. Wonderful discounts and a way to connect with other carers. Asking questions and sharing experiences with those who understand the day to day cha... See more

Rated 5 out of 5 stars

More than a members card. It's a lifeline for support, helping you to plan for eventuality, encouraging self care, letting you know who can help and advice on planning for retirement. I'll be recove... See more

Rated 5 out of 5 stars

I’m so pleased to have my carers card. I took my son swimming and now I can show them this card and my details without taking lots of paperwork with me. I’m excited to use discounts and also apply for... See more


Company details

Written by the company

Carers Card UK provides an official ID card and support platform for carers across the UK — recognising the vital role carers play every day. Our card helps carers easily identify themselves in situations where reassurance, access, or support is needed. Alongside this, members gain access to a range of practical benefits including discounted e-gift cards, exclusive offers, wellbeing support, and tools through our app. We support both unpaid and paid carers, including parents caring for children with additional needs. We are committed to continually improving our service and listening to feedback from our members.


Contact info

4.9

Excellent

TrustScore 5 out of 5

521 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(521)

520 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Because has massive different for…

Because has massive different for careers all over in Uk get some discount doesn’t small percent especially the inflation so high at moment every penny big helps for careers. Am caring my partner who suffering his mobility heath issue.

2 September 2026
Unprompted review
Rated 1 out of 5 stars

Not a good experience with this Company

I paid for my Carers Card at the end of June 2026 and have never received my card. I have emailed them four or five times about this and they keep saying I'll send you another one out in the post give it 10 days to arrive, it's now 30th August and I'm still waiting for it to arrive, I asked if they had the correct address and re-sent it to them but they said they were sending it to that sddress.
Today I got a email from PayPal saying Carers Card have refunded my money, well that will help me very much,
Wish I hadn't wasted my time on this company.
I did give them another chance to rectifie this as they asked me to and let them send it to my daughter's home address as she had no trouble with getting her card but it still never turned up, proving it's not the post it's the company
Haven't changed my mind on this company.

28 August 2026
Unprompted review
Carers Card UK logo

Reply from Carers Card UK

Hi Jen,

We’re genuinely sorry to hear about your experience. This is certainly not the level of service we aim to provide.

We did post replacement cards after you contacted us, but unfortunately it appears they never reached you. As we couldn’t resolve the delivery issue, we processed a full refund through PayPal so that you weren’t left out of pocket while the matter remained unresolved.

We completely understand your frustration after waiting so long, and we apologise for the inconvenience this has caused.

If you’d be willing to give us another opportunity, please contact us directly at admin@carerscarduk.co.uk. We’d be happy to investigate why the cards haven’t been arriving and, if appropriate, arrange for a replacement to be sent using an alternative delivery method at no cost to you.

Thank you for your feedback, and we’re sorry we let you down on this occasion.

Rated 5 out of 5 stars

New Member

I have only just received my membership card and the process was amazingly simple and very efficient. Activating the card was easy too - not something I can say about the world in which I now find myself! I am hopeful that the Carers Card will offer a little sunshine in our lives.

29 August 2026
Unprompted review
Rated 5 out of 5 stars

I first discovered Carers Card UK two…


I first discovered Carers Card UK two years ago when I set up our non-profit in Kent. It’s been incredible to watch them grow from strength to strength in their mission to support carers right across the UK! Thanks to all their hard work, so many of our local carers benefit from amazing wellness offers and local discounts. A huge thank you to the Carers Card team!

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Hello I've been career for 50 years…

Hello I've been career for 50 years both for my daughter and working in the community as home care plus care homes I'm retired now from paid work, as I'm 75
3 years ago I needed chemotherapy for blood cancer and needed to be care for during treatment by my other daughter I have just renewed my careers card after year break , having support around me and my daughters through the card with services discounts thank you hugs to great idea and card

26 August 2026
Unprompted review
Rated 5 out of 5 stars

A friend recommended this card to be…

A friend recommended this card to be being a carer to my Adult Daughter and so I applied. It was so easy to complete the form and was really surprised at how very quickly my card was delivered. I uploaded the app as directed and was amazed and really happy with all the different things I will be able to use the card for and get free or great discounts when accompanying my daughter out.
I would highly recommend getting one.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Application …

Firstly I must say how impressed I was with my application, I did it on the Wednesday and received my card on the Saturday. Excellent service.
I have just had a very enjoyable day out at Althelhampton house in Dorset with my friend who i care for where carers get in free.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

A great carers guide

A great card to carry around with sone good discounts to save some money. A good community of carers and helpers

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing scheme I didn’t know I could get so many discounts and it was so easy to activate my card. So glad I joined.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

I recently heard of carers card uk from…

I recently heard of carers card uk from my sister.
I am a carer for my daughter and also work at the same time.
Its so amazing to see all the carers come together in one platform.
There ia so much support for carers that I did not know about.
I am so glad that I joined because I dont feel alone.
Thank you carers card

1 August 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love the carers card

I absolutely love the carers card. I never knew anything about it until I saw an ad on Facebook. I’m my husband’s full time carer and it’s lonely and emotionally draining as well as looking after our 3 year old daughter. The discounts are amazing and come in handy. The application was straight forward.

22 August 2026
Unprompted review

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