I accidentally dropped my key fob into a puddle and feared it was ruined. Car Expert calmly guided me through each step how to safely dry it out remove the battery and test it afterward. I followed th... See more
Company replied
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See what reviewers are saying
I was honestly amazed by how detailed the VIN report was. Most services only show basic info like mileage or country of registration, but here I found inspection dates from Italy, insurance history, a... See more
Company replied
I will say I forgot to cancel my subscription, only needed one car VIN lookup, and was charged for 4 months unknowingly. Luckily I caught one month and called about fraud, and was told about my subscr... See more
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I noticed that my car’s cooling fan was constantly running even when the engine was cold and the outside temperature was low. At first I thought it was a wiring issue or maybe the ECU was acting up. C... See more
Company replied
Company details
About Car Expert
Written by the company
🚗 Car Expert helps you buy with confidence
Our VIN Lookup service gives you instant access to detailed vehicle history reports — uncover past accidents, mileage fraud, ownership records, and more in just minutes.
💡 Built for clarity and peace of mind, our platform lets you enter a VIN or license plate number to get verified data, past photos, and expert insights. We help you spot red flags and avoid costly mistakes.
🔍 Need help understanding your report? Our car experts are available 24/7 via live chat to guide you through every detail and answer any questions. Whether you’re buying, selling, or just staying informed, we’ve got your back.
Need help? Reach us at 📧 support@carexpertnow.com or 📞 +1 844 618-2301
Check your vehicle anytime – Car Expert is here to help 🛠️
Contact info
4.7
Excellent
66 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My alarm froze and I couldn’t get into…
My alarm froze and I couldn’t get into the car. Luckily, Car Expert gave me the emergency unlock combination. No panic needed!
13 May 2025
Unprompted review
Reply from Car Expert
Hello, Michael!
Thank you for your feedback! We’re glad Car Expert was able to provide a quick solution and help you avoid a stressful situation. If you ever need support again, we’re just a message away!
Best,
James, Car Expert Now Support
support@carexpertnow.com or +44 808 501 3628
adam p helped me out
adam p helped me out, very quick and helpful! thank you
21 May 2025
Unprompted review
Reply from Car Expert
Hello Danny,
Thank you for your kind feedback! We're glad Adam P. could assist you quickly and effectively. If you need any more help, just reach out—we’re always here for you!
Best,
James, Car Expert Now Support
support@carexpertnow.com or +44 808 501 3628
They helped me track down the source of…
They helped me track down the source of a strange buzzing noise. At 60 km/h, there was a hum coming from the back. The mechanic suggested checking the wheel hub bearings – one of them was completely worn out.
9 May 2025
Unprompted review
Reply from Car Expert
Hello, Gabriel!
We appreciate your feedback! It’s great to hear that the guidance you received helped uncover the issue with the wheel hub bearing. We're here anytime you need expert insight on your vehicle.
Best regards,
Thomas, Car Expert Now Support
support@carexpertnow.com or +1 844 618-2301
I thought someone would come to my…
I thought someone would come to my home. Not tell me how to repair my vehicle. Then said to have it towed somewhere. I already knew that if I need to. Surely I miss understood this site.
12 May 2025
Unprompted review
Reply from Car Expert
Hello Joann,
Thank you for sharing your feedback. We understand how important it is to have clarity about our services. Our platform provides expert advice and guidance to help you with your vehicle repair, but we do not offer in-person services. If you would like further assistance or clarification about the service, please feel free to reach out to our support team.
Best regards,
Thomas, Car Expert Now Support
support@carexpertnow.com or 1 (844) 618-2301
Brian R was super and fast
Brian R. went out of way to help me thoroughly and did so quickly.
10 May 2025
Unprompted review
Reply from Car Expert
Hello Vivian,
Thank you for sharing your experience! We’re thrilled to hear that Brian went above and beyond to assist you quickly and thoroughly. If you need anything else, don’t hesitate to reach out!
Best,
James, Car Expert Now Support
support@carexpertnow.com or +44 808 501 3628
Quick and helpful!
We appreciated the detailed report frmo a source different than Carfax. Quick and helpful!
10 May 2025
Unprompted review
Reply from Car Expert
Hello Shawn,
Thank you for your kind feedback! We're so glad the detailed report met your expectations and offered a valuable alternative to Carfax. If you ever need more support or have questions down the road, feel free to reach out anytime.
Best,
James, Car Expert Now Support
support@carexpertnow.com or +44 808 501 3628
Was very quick and efficient.
29 April 2025
Reply from Car Expert
Hello Morales,
Thank you for your feedback! We’re happy to hear the service was quick and efficient for you. If there’s anything else you ever need, don’t hesitate to reach out—we’re always here to help!
Best,
James, Car Expert Now Support
support@carexpertnow.com or +44 808 501 3628
Helped me in a foreign country
Helped me in a foreign country. I was in Poland, and my car wouldn’t start. Car Expert explained how to reset the immobilizer system.
12 April 2025
Unprompted review
Reply from Car Expert
Hello Walter,
Thank you for sharing your experience! We’re so glad to hear that Car Expert was able to guide you through resetting the immobilizer system, especially while you were abroad. It's always a relief to get back on track, no matter where you are! If you ever need further assistance, don't hesitate to reach out—we're here for you!
Best,
James, Car Expert Now Support
support@carexpertnow.com or +44 808 501 3628
Stopped on the road
Stopped on the road, they helped me quickly! I was driving on the highway when the overheating light came on, and then the car just stalled. Panic! I pulled over, started googling what to do, and found Car Expert. I wrote in the chat, and a mechanic replied in less than a minute! It turned out the thermostat had failed. They guided me on how to safely reach a service station. Thank you!
13 April 2025
Unprompted review
Reply from Car Expert
Hello, Ellis!
Thank you for sharing your experience! We’re so glad our expert was able to respond quickly and guide you through a stressful situation. It’s great to hear you made it safely to a service station. If you ever need help again on the road or off, we’re always here for you!
Best,
James, Car Expert Now Support
support@carexpertnow.com or +44 808 501 3628
Repaired my car by myself
Repaired my car by myself. Thanks to Car Expert, I learned how to replace the fuel filter. Did it on my own and saved money!
6 April 2025
Unprompted review
Reply from Car Expert
Hello Sofia,
Thank you for your awesome feedback! We’re so glad the Car Expert helped you learn how to replace the fuel filter on your own—what a great way to save money and feel empowered! If you ever need more guidance, we’re just a message away
Best,
James, Car Expert Now Support
support@carexpertnow.com or +44 808 501 3628
Found an issue with my suspension
Found an issue with my suspension. For weeks, I kept hearing a strange knocking sound, especially on bumpy roads. The service center couldn’t find anything. Car Expert helped me diagnose it myself—it turned out the ball joint was worn out. Went to another service shop, and sure enough, that was the problem.
2 April 2025
Unprompted review
Reply from Car Expert
Hello Isabelle,
Thank you for sharing your experience! We're so glad the Car Expert was able to help you pinpoint the issue and save you time and frustration. It’s great to hear the problem was finally resolved—enjoy the smoother ride!
Best,
Anne, Car Expert Now Support
support@carexpertnow.com or +44 808 501 3628
Quick fix for my electric car
Quick fix for my electric car. I own a Tesla Model 3, and suddenly, it stopped charging. I thought it was a major malfunction. Car Expert connected me with an EV specialist, who immediately suggested it might be a software update issue. I checked, and that was exactly the problem! Updated the system, and everything started working again!
8 April 2025
Unprompted review
Reply from Car Expert
Hello Harrison,
Thank you for sharing your experience! We're so happy to hear the specialist was able to pinpoint the issue so quickly and get your Tesla back to charging smoothly. If you ever need help again—EV-related or otherwise—we’re always just a message away!
Best,
James, Car Expert Now Support
support@carexpertnow.com or +44 808 501 3628
Saved me from unnecessary repair costs
Saved me from unnecessary repair costs. Car Expert explained that a minor issue could be fixed on my own without overpaying at a service center.
29 March 2025
Unprompted review
Reply from Car Expert
Hello Tobbey,
Thank you for sharing your experience! We're so glad to hear that the car expert helped you save on unnecessary repair costs and gave you the confidence to handle the issue yourself. If you ever need more advice or assistance, don’t hesitate to reach out—we’re always here to help!
Best,
James, Car Expert Now Support
support@carexpertnow.com or +44 808 501 3628
Adam walked me through step by step to…
Adam walked me through step by step to figure out why my vehicle would not start after changing the spark plugs. I found the issue which was a broken boot on ignition coil #5 which i can now replace. Thanks again
11 April 2025
Unprompted review
Reply from Car Expert
Hello Dan,
Thank you for your feedback! We’re so glad to hear that Adam was able to walk you through the troubleshooting process and help you identify the issue with your vehicle. If you need further assistance or have any more questions, don’t hesitate to reach out—we're always here to help!
Best,
James, Car Expert Now Support
support@carexpertnow.com or +44 808 501 3628
Taught me how to save fuel
Taught me how to save fuel. Car Expert gave me some tips on fuel efficiency. Now I spend less on gas!
30 March 2025
Unprompted review
Reply from Car Expert
Hello Nike,
Thank you for your feedback! We’re so glad to hear that the car expert’s tips helped you save on fuel and improve efficiency. If you ever need more advice or assistance, don’t hesitate to reach out—we’re always here for you!
Best,
Anne, Car Expert Now Support
support@carexpertnow.com or +44 808 501 3628
Taught me how to check engine oil…
Taught me how to check engine oil properly. Now I know exactly when to add or change it.
11 March 2025
Unprompted review
Reply from Car Expert
Hello Ronny,
Thank you for your feedback! We’re glad our expert could guide you on how to properly check your engine oil. It’s great to hear you now feel confident about when to add or change it. If you ever have more questions, we’re here to help!
Best,
Anne, Car Expert Now Support
support@carexpertnow.com or +44 808 501 3628
Rescued me at night
Rescued me at night! My car stalled on the highway in the middle of the night. Car Expert helped me diagnose that the fuel pump was the issue. Thanks to their advice, I was able to at least drive to the nearest town.
8 March 2025
Unprompted review
Reply from Car Expert
Hello, Kim!
Thank you for your feedback! We’re so glad to hear that our Car Expert was able to help you diagnose the issue and get you to safety. If you ever need assistance again, we're always here to help—day or night!
Best,
James, Car Expert Now Support
support@carexpertnow.com or +44 808 501 3628
Automatic transmission problems
Automatic transmission problems. Car Expert suggested checking the transmission fluid level. Sure enough, it was low!
5 March 2025
Unprompted review
Reply from Car Expert
Hello, Eva!
Thank you for your feedback! We’re so glad to hear that the expert's suggestion to check the transmission fluid level helped solve the issue. If you need any further assistance, feel free to reach out—we're always here to help!
Best,
Anne, Car Expert Now Support
support@carexpertnow.com or +44 808 501 3628
How to turn off tire pressure light
I am happy that the problem is not a problem anymore.
The information I received was of great help. No problem understanding what I had to do. I am glad I came across carexpertnow.com.
Thank you
19 March 2025
Unprompted review
Reply from Car Expert
Hello Almeta,
Thank you for your feedback! We're so glad to hear that the problem is resolved and that the information provided was clear and helpful. If you need any more assistance in the future, don’t hesitate to reach out—we're always here to help!
Best,
Anne, Car Expert Now Support
support@carexpertnow.com or +44 808 501 3628
Fixed my AC
Fixed my AC. The air conditioner stopped working. Car Expert suggested that the fuse might have blown. That was exactly the issue!
10 March 2025
Unprompted review
Reply from Car Expert
Hello John,
Thank you for your feedback! We're so glad to hear that the issue with your AC was resolved and that the expert’s suggestion worked perfectly. If you need any further assistance, feel free to reach out—we're always here to help!
Best,
James, Car Expert Now Support
support@carexpertnow.com or +44 808 501 3628
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