Sold my car to CarGem through Carwow. When they arrived to check the car it turned out there were electrical issues revealed by the diagnostic test. They initially wanted to knock £2000 off the init... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cargem won my car’s Carwow auction. Their initial collection day was 4 weeks! I therefore decided not to go ahead with the sale - but they subsequently offered a quicker pickup due to a cancellation t... See more
Company replied
I recently financed a car from cargem from the first call i noticed a high standard of politeness and professionalism. I dealt with Berkay who,s on sales and is easy going and very helpful. I would m... See more
Company replied
Company details
Written by the company
At Cargem we don't just sell cars, we endeavour to provide you the best level of service around the sale of all our cars that will help you to find and buy the right car for the best deal. We will do everything possible to get you driving your perfect car and arrange anything you need to get you on the road with a smile. The Cargem team specialise in the sale of most brands, high quality used cars that meet our strict quality and aesthetic requirements. We are proud to offer you a first class customer service with competitive internet based pricing. We realise that buying a car can be a daunting experience and we are a well-established used car dealer with a great reputation. We will offer excellent advice and have a wealth of experience on used cars and their maintenance. Our friendly staff will go that extra mile to guarantee that you receive the service that you need. We stock an extensive range of quality vehicles. In order to offer cars to suit everyone we make sure that we update our stock list regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.
Contact info
Manor Way, RM13 8RH, Rainham, United Kingdom
- 02083641655
- sales@cargem.co.uk
- cargem.co.uk
3.9
Great
554 reviews
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Happy with my lovely Kia Sportage
Proud new owner of my Kia Sportage - WR22 OXF. Jahid was the best! Excellent customer service to you. Jahid went above and beyond to get me a good deal. I would highly recommend. Thanks Jahid and the entire Cargem family. In no time I was driving away a happy client! Highly recommend these guys
14 September 2025
Unprompted review
Cowboy outfit
Bought a car they said had new brake pads and discs fitted turns out only done the front . 300 miles after purchase (2 months) rear pads red warning light come on the dash but they won’t repair due to wear and tear!!! Absolute cowboy outfit !! Avoid these guys spend your hard earned cash elsewhere
22 September 2025
Unprompted review
Reply from CARGEM
Hello, Mr Ive.
Thank you for your feedback.
Whilst we appreciate all genuine and honest reviews, your comments do not reflect the actual version of events. I find this to be disingenuous and inaccurate.
You purchased your car from Cargem in July. After driving the car for nearly 3-months you complained about brake pads &Discs being worn. You were outside of your warranty period, and we gave some initial push-back for this considering that your complaint was regarding a "wear & tear" item, but still, we arranged for these parts to be posted out to you absolutely free of charge as a valued customer.
What is upsetting and "disingenuous" is that you accepted our gesture of goodwill but didn't honour your end of the agreement to revise your review.
We, at Cargem are genuine and reasonable people. We are passionate about offering the best possible service to all of our customers. It is situations like this where some people like to take advantage of our good nature and professionalism that makes doing business that much more difficult.
As a growing family-run business, we will continue to be passionate and offer the best service to our future customers.
Once again, thank you for your review. This will be used to improve our services.
Cargem Management
Diren is exceptional VK67
Diren is exceptional VK67, easy to get along with no trouble and got me a really good deal
22 September 2025
Unprompted review
Exemplary customer service
Exemplary customer service, looked after me throughout the process, so a big heartfelt thank you from me thank you Cargem!
17 September 2025
Unprompted review
Diren gave a professional experience I…
Diren gave a professional experience I recommend him LD70
19 September 2025
Unprompted review
I bought a car from CarGem in February
I bought a car from CarGem in February. Within two weeks the gearbox developed a serious fault. The dealer replaced the gearbox, but unfortunately the same problem has continued ever since.
I have now raised this under my rights as a consumer, but it has been very stressful and disappointing to deal with such issues on what should have been a reliable purchase. For such a large sum of money, I expected a car that was fit for purpose and properly repaired when problems arose.
I’m now having to consider my legal options if this isn’t resolved properly.
I would advise anyone buying from them to be very cautious and make sure everything is checked thoroughly, as my experience has been far from satisfactory.
19 May 2025
Unprompted review
Reply from CARGEM
Good morning.
All reviews are taken seriously, and we thank you for your honest feedback. However, it is only fair for us to comment on what happened next so our readers can see the whole story and how this matter was dealt with.
Firstly, we are sorry that you experienced a gearbox fault soon after purchasing your car. Upon receiving your complaint, we acted immediately, booked your car in with a gearbox specialist, then subsequently had your gearbox replaced.
Following the above repair you contacted us again about another fault. This was investigated again and found an electrical fault of which was addressed straight away.
We released the vehicle back to you end of September and have not heard back from you since, so I can only assume that you are finally enjoying your car in the condition it should have been sold.
We appreciate your patience whilst this was getting resolved.
We have apologised for the inconvenience caused during the process of the repair, and I apologise again on this public platform.
We don't make excuses, but always present reasons along with prompt action.
We sell used cars, and we try our level best to address any issues prior to advertising. Unfortunately, used cars come with a risk of developing faults which can sometimes be missed during preparation. This is where our 5-star service comes into play. We offer a 30-days engine and gearbox warranty plus a minimum 3-months RAC platinum warranty, including breakdown cover which can be extended to up to 3-years with maximum cover. All of this with our excellent AfterSales Service from a dedicated team to take your calls and respond to your emails.
Cargem adheres to all rules set by Trading Standards with open invitations for regular visits, and we follow the rulings from Consumer Rights Act very seriously.
Once again, we are sorry that you had this issue with your car to begin with. You paid a lot of money for this car, and you deserve a good, reliable car. I am glad that we were able to resolve this issue for you absolutely free of charge.
I strongly feel that we handled this matter promptly and professionally. A 1-star review?.. a bit harsh considering the effort we put in to make this right for our valued customer.
If you have any further issues or enquiries, please do not hesitate to contact us on cs@cargem.co.uk
Thank you
Cargem Management.
Diren was really good rv73
18 September 2025
Unprompted review
The best experience!
Annyl was absolutely amazing- he was so clear with the process and really supported me with any questions I had.
I’m in love with my new car!
10/10 customer service. :)
17 September 2025
Unprompted review
Reply from CARGEM
Thank you for your review. I am glad that you Love your new car.
Great work by Annyl
Great work by Annyl. I recently bought an Audi A5 from CarGem and the experience was good. The whole team was welcoming from the moment I arrived. Annyl did a great deal for me on the car and made sure it was in good condition upon arrival and made sure to emphasise his support for me even after the purchase if I ever needed anything else from them.
13 September 2025
Unprompted review
Reply from CARGEM
Hi, Jamal.
Thank you for the positive feed back.
Annyl the Superstar
Annyl was amazing! He made the whole process of buying my dream car smooth, stress-free, and enjoyable. Super helpful, honest, and professional. I couldn’t be happier. As well as the rest of the team, making it a comfortable environment to be around and joke about. Highly recommend.
12 September 2025
Unprompted review
Reply from CARGEM
Hi, Thank you for your review. Your feedback drives our business.
If you need any support with anything, please contact us at cs@cargem.co.uk
If youre reading this comment
If youre reading this comment. Call 02083641655. Ask for Diren, he works all day. He is genuinely really good at his job. Top salesman at Cargem. He done everything in his hands to look after me
8 September 2025
Unprompted review
Reply from CARGEM
Hi, Angelica.
I agree, Diren is great!
Thank you for your review!
Diren was excellent before you buy a…
Diren was excellent before you buy a car ask for DIREN
5 September 2025
Unprompted review
Reply from CARGEM
Thank you for your review
STAY AWAY FROM THESE !!!
STAY AWAY FROM THESE SCAMMERS !!
Bought a car from these people. All nice and cuddly, polite and responsive before you get in there and you sit down. The guy who dealt with me was also dealing with 2 other customers as the same time. Jumping from desk to desk. Left me waiting for 30 mins,I decided to leave I had things to do. Few days later I ended up getting the car I needed. But they messed up the dvla log books with other cars. Couldn't use the vehicle for 2 weeks untill that got sorted.
1 September 2025
Unprompted review
Reply from CARGEM
Hi, Alex.
Thank you for your review. We appreciate all and any accurate feedback.
I am sorry to see that our service levels did not meet your expectations. I will look into this matter to ensure this issue is being addressed.
I can't see on file that you have reached out to us. If you wish to discuss this matter with me further, please don't hesitate to contact me on cs@cargem.co.uk
thank you
after sales mangement
Diren was super helpful
Diren was super helpful, he gave me all the info I needed and was super nice and professional and delivery was super quick and I found it so much easier messaging through whatsapp rather than flicking back through emails!
25 August 2025
Unprompted review
Reply from CARGEM
Hi Aleeya.
Thank you for your review. Your feedback drive our business.
If you need any support, please reach out to us on cs@cargem.co.uk
I recently purchased a new MG ZS and…
I recently purchased a new MG ZS and had the pleasure of being assisted by Dhiren. From start to finish, he made the entire process smooth and stress-free. He was extremely knowledgeable about the car, answered all my questions with patience, and guided me through every detail with professionalism.
What stood out the most was his friendly attitude and genuine care , he wasn’t just trying to sell me a car, he made sure I was comfortable and confident in my choice. The delivery experience was also handled perfectly, making it a truly enjoyable moment.
If you’re considering an MG, I highly recommend asking for Dhiren , he’ll go above and beyond to make sure you have a great experience.
30 August 2025
Unprompted review
Reply from CARGEM
Hi, Muhammad.
Thank you for the positive review. We appreciate your kind words and i agree, Diren is great!
If you you need any support, please contact us on cs@cargem.co.uk
One of your agent diren ,he helped us…
One of your agent diren ,he helped us to purchase the car from your agency .
He was very friendly and helpful in every aspect from the initial step to the finial stage .
He was Very approachable and we had a lots of quires during the process but he explained every details
Thank you for making our dreams comes ture.
31 August 2025
Unprompted review
Reply from CARGEM
Hi, Geethu.
Thank you for your review, i will make Diren aware of your kind words.
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