Perth Airport Car Hire 

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Rated 5 out of 5 stars

I have used Launceston Car Hire and due to now traveling to perth, I searched and found the equivalent. This is the fastest and best way to book hire cars, if you wish to pick them up at the airport.... See more

Rated 4 out of 5 stars

This was cheaper than going direct to the car rental sites. How? I don't know. How I found the site? not sure (I think emirates website redirected me). Anywa, I Saved AUD$ 300 on 2 weeks of car hire a... See more

Rated 5 out of 5 stars

G'day mate, are you going to hire a car next time you come to town? Got this great little website "Airportrentals.com" that I use every time. They give you a full list of all the major lenders, Avis,... See more

Rated 5 out of 5 stars

We picked up our rental car from Avis at 6am when we landed in Perth International Airport last Friday. Car was in excellent condition, easy to drive and we had great fun driving around discovering P... See more

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(196)

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Rated 4 out of 5 stars

Very efficient

Good deal and web easy to use. First time using this service. So far so good but looking forward to see really how good when I collect car I booked on aug 3rd.

7 July 2013
Unprompted review
Rated 5 out of 5 stars

Clear, informative and easy

Booking on line was an easy and clear process with all the relevant information displayed clearly. Maybe a little more detail regarding insurance and excess would be helpful. Thanks

3 July 2013
Unprompted review
Rated 1 out of 5 stars

Booking price was not guarranteed at Europcar.

Turned up at airport with booking to be told the online price means nothing. Ended up paying more, granted not much more but its the principle. Its seems they just book a car, the price you pay is dependent on rental firm. The deposit you pay online goes to the website and not towards the rental. Basically cheaper to ring direct.

21 April 2013
Unprompted review
Perth Airport Car Hire logo

Reply from Perth Airport Car Hire

Hi Michael,

My sincere apologies for the price issue you had when picking up your car.

I assure you that this isn't the case and the rates displayed on our sites are provided by the suppliers themselves. I have emailed you direct as well requesting a copy of the rental agreement and I will organise the difference in what was quoted and what was paid to be refunded.

Kind regards
Chris Houston
Account Manager

Rated 4 out of 5 stars

i didn't know htis was available....

This was cheaper than going direct to the car rental sites. How? I don't know. How I found the site? not sure (I think emirates website redirected me). Anywa, I Saved AUD$ 300 on 2 weeks of car hire and selected a choice whcih involves this car up at Perth domestic rather than international aiport, which is virtually the same place, right? Anyway, easy booking, and allowed me to select the option of kids booster seats (essential).

12 April 2013
Unprompted review
Rated 4 out of 5 stars

So simple to use

The web site is very user friendly. All the information you need (eg, unlimited kms, cost for reducing excess etc) is very accessable. To get so many options with reputable car hire companies on one web site is fantastic. Would recommend this site to other travellers. Also, as this is a once off rental (usually drive our own vehicle and have longer breaks) it was very easy to opt out of newsletters. Well done. Will leave further feed back after the car rental agreement has been met.

3 April 2013
Unprompted review
Rated 2 out of 5 stars

Not Happy

I printed my voucher as suggested and it is 17 pages long.
What a joke !!!!!

1 April 2013
Unprompted review
Perth Airport Car Hire logo

Reply from Perth Airport Car Hire

Dear Mr Duguid,

Thank you for your review.

We are looking at reducing the confirmation voucher down into 1 document however, it has been proven difficult as this includes very important terms and conditions from the rental company.

If you have any further questions, please do not hesitate to contact me at customercare@carrentalrepublic.com

Kind regards
Becs Apelu
Customer Service Representative

Rated 1 out of 5 stars

A nightmare !

Don't ever deal with europcar they are unreliable and not to be trusted ! I will never use them again!
I would like to inform you of the most shocking and pathetic service received from Europcar at in Perth. The issue was I was not the only one. Two other families members also got cars from the same place and were both infuriated by the lack of service the received.

I originally booked for a car to collect at the Perth airport on the 13th of march. The quote was around $430 (this included 2 car seats). an amount. Of around $36 came off my credit card. Upon arriving at the airport I got charged $705. I unfortunately did not have the email or proof of the email I received when I booked but advised the lady behind the desk that this was way more than what I was quoted and asked her to look it up on the system. She said she could not and that I required a copy of the proof and I must bring it when I return the car. She also mentioned that there would be someone manning the desk when I return the car who will sort it out.

I then managed to get a print out of my confirmation on the 2nd day of being in Perth and called the customer services number....besides he fact it took me forever to get through and then I also requested the number for the desk at Perth international airport, which they gave to me but was incorrect. I eventually got hold of someone who also said they could do nothing and that I need to take the proof when I return the car. They also confirmed that there would be someone at the desk.min fact they said there is someone at the desk at the international terminal till 12.30am on the day I was leaving.
Well guess what ......I arrived at the airport at 9.30pm last night to drop my car off and sort out the issue and there was no one at the deal !!!! Was I surprised ....NO !!!! When trying to get hold of the customer services desk from the phone at the desk the number just rang ...after trying and trying I eventually had to book through forms flight and tried to call again from my cell and got through to someone is widen who obviously had no answer as to why the desk was not manned....

Not only could I not prove that they had charged me more but I also did not have anyone to check the car when I returned it that it was in the same state I received it.....so once again I need to trust their call when they check the car.....

I would appreciate an immediate response to this email and can assure you that I know a number of people and companies who travel from SA to Perth and I will definitely be recommending that the do NOT make use of europcar and i know I won't ever use your service again and nor will any of my family members

I await your immediate response

Yours sincerely


Steven Romberg

20 March 2013
Unprompted review
Perth Airport Car Hire logo

Reply from Perth Airport Car Hire

Dear Mr Romberg,

My sincere apologies for the service you received at the Europcar counter in Perth. This is very disappointing to hear as these are not the standards our company represents.

Could I please ask that you provide me with your signed Rental Agreement that you received from Europcar, with all the breakdown of charges. Once I have this, I will then be able to investigate this further.

I can be contacted at - customercare@carrentalrepublic.com

I look forward to hearing from you.

Kind regards
Becs Apelu
Customer Service Representative
http://carhireperthairport.com.au

Rated 4 out of 5 stars

Buggy ride Perth

The staff we very helpfull and curteious, the car was well maintained and very economical, however when travelling around a city you don't know we'll it would be very help full to have satnav included as part of the deal and not an extra. Cheers till next time John.

18 March 2013
Unprompted review
Perth Airport Car Hire logo

Reply from Perth Airport Car Hire

Dear Mr Smith,

Thank you for taking the time to send us your feedback, this is much appreciated.

I am very happy to hear that your rental experience with us was all smooth sailing.

Unfortunately, not all rental companies hire out Satellite Navigation Systems which is why they do not include them with the hire of their vehicles.

We look forward to doing business with you again in the near future.

Kind regards
Becs Apelu
Customer Service Representative
http://carhireperthairport.com.au

Rated 2 out of 5 stars

would never use or recommend this company again.

Car wasn't ready when we arrived as the company said we didn't provide a flight number. When I showed her the the booking email which had the flight number on it she said that this company never passes on the flight number. We were then charged literally twice as much as the booking said as we are 24 years old so had to pay a premium, even though when booking I put our age in so the booking had all the correct info but this company basically passed none of it on and lied to us about the price in order to get us to book through them. Not only would I not recommend this company, I would advise all friends to steer well clear of it.

28 February 2013
Unprompted review
Perth Airport Car Hire logo

Reply from Perth Airport Car Hire

Dear Ms Lescai,

I apologize once again for your unfavorable experience and thank you for taking the time to speak to me earlier.

As per our phone conversation, your flight details and age were definitely registered in our booking system. When the rental company confirmed your booking, all this information was forwarded onto them. So this information should have been received by the rental company.

I am currently investigating this with our IT department and also directly with the rental company, to see where the error had occurred and I will be in touch with you again shortly.

In the meantime, if you have any further questions, please do not hesitate to contact me on - customercare@carrentalrepublic.com.

Thank you in advance for your patience.


Kind regards

Becs Apelu
Customer Services Representative
http://carhireperthairport.com.au
Car Rental Republic

Rated 5 out of 5 stars

Excellent!

I was impressed with the service . The staffs were so friendly and helpful. The car's condiction was excellent. I enjoyed my trip very much and without any stress.

18 February 2013
Unprompted review

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