I had an issue with my payment because my bank repeatedly declined the transaction for security reasons, even though I wanted to pay. The customer support team responded quickly, professional... See more
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I inadvertently signed up to a subscription, which was very unclear on the site. The one off report report I thought I was purchasing didn't tell me too much either! I contacted the company four da... See more
Company replied
Used it once to get the info on my new car. Accidentally didn’t see the 7 day trial before being charged the monthly amount. Contacted their customer services via email to cancel as I don’t need the s... See more
Make sure you read everything carefully before making any purchase. I agreed to one time report for 2,90€. I ended up having subscription without My knowledge. I didnt even create an account with them... See more
Company replied
Company details
Written by the company
CarJudge is your trusted partner for buying used vehicles. Thanks to our VIN and license plate verification technology, we provide instant and comprehensive history reports. Detect mileage fraud, past accidents, theft status, and hidden defects in just one click. Buy your next car with complete peace of mind with CarJudge.
Contact info
Switzerland
- contact@carjudge.com
- carjudge.com
3.5
Average
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Emilie has been very kind and helpful…
Emilie has been very kind and helpful with my problem. Massive thanks to her again for her quick reply and assistance.
4 June 2026
Unprompted review
Car specs and if it's has been stolen
The car I'm trying to see about, I really got no time to view before these questions
8 June 2026
Dosta informacija o vozilu i jako brz…
Dosta informacija o vozilu i jako brz odgovor.
Preporučio bih i drugima.
7 June 2026
Very misleading pricing system
Very misleading pricing system. I only wanted a one-time vehicle report for €2.90, but a recurring subscription of €29.95 every 4 weeks was activated through a trial period that was not clearly visible during checkout.
This feels intentionally deceptive. I have contacted support requesting cancellation and a refund.
Always read the fine print before entering your card details.
6 June 2026
Unprompted review
Reply from Carjudge
Dear Alan,
We are sorry to hear about your experience. As a reminder, our subscription terms are clearly outlined during checkout. Your refund request is approved. Please reach out to us at contact@carjudge.com
Kind regards,
The CarJudge Team
They helped me when I asked for a refund
6 June 2026
Unprompted review
Always helpful
Always helpful. And i want to give Estelle a shoutout for very good customer service! 5 star service
6 June 2026
Unprompted review
Reply from Carjudge
Dear John,
We are sorry the report did not include the service history you were looking for and we are here to help. Our team has reached out to you by email to assist you further.
Kind regards,
The CarJudge Team
Reply from Carjudge
Hello,
We are sorry the report fell short of your expectations , this is not the experience we strive to deliver. Our team has reached out to you to provide the necessary assistance and we remain available at contact@carjudge.com
Kind regards,
The CarJudge Team
I would like to express my sincere…
I would like to express my sincere appreciation for the outstanding support I received from Estelle.
I contacted CarJudge regarding a billing issue after I had already cancelled my subscription and stopped using the service. The situation was frustrating, as a payment was still taken from my account despite my cancellation confirmation.
Estelle took the time to carefully review all the information I provided, including emails, screenshots, and details of my communication with customer support. She listened attentively, treated my case professionally, and showed genuine understanding of my concerns. Rather than giving a standard response, she thoroughly investigated the matter and worked toward a fair resolution.
Although I am still waiting for the refund to arrive in my account, I have been informed that the issue has been resolved and I am confident that the refund is now only a matter of processing time.
What impressed me most was Estelle’s professionalism, patience, and willingness to help. She handled the situation with respect and made me feel that my concerns were taken seriously.
Thank you, Estelle, for your excellent customer service and for taking the time to help resolve my case. It is rare to receive such attentive and customer-focused support nowadays.
Highly recommended.
4 June 2026
Unprompted review
Fast and easy communication
Mia was quick and easy to talk to, and she really helped me sort out my issue. :)
4 June 2026
Unprompted review
Refund issue
Many thanks for quick response and solving the issue, great assistance received from operator Emilie.
4 June 2026
Unprompted review
Laure helped me get my money back
Laure helped me get my money back. I am very grateful for the clear explanation and the refund. Thank you very much for your assistance and professionalism.
1 June 2026
Unprompted review
Web site really easy to use
Web site really easy to use. All I had was a recovered motorcycle frame number which I entered in to the web site and £2.45 later they sent me a full report, showing there was no history of theft, no record of dismantling or write off and even had mileage reports for past MOTs. Excellent service, thank you.
2 June 2026
Unprompted review
Charge a fee after initial payment and…
Charge a fee after initial payment and did not agree to the monthly payment and request a refund asap please
3 June 2026
Unprompted review
Reply from Carjudge
Dear Dean,
Your experience matters to us. Your refund has already been processed, in line with our money-back guarantee. As a reminder, our subscription terms, including the trial period and monthly renewal, are clearly outlined prior to any payment confirmation.
If you ever need further assistance, please email us at contact@carjudge.com
Kind regards,
The CarJudge Team
Very practical
1 June 2026
Thank you to Estelle for helping me so…
Thank you to Estelle for helping me so rapidly with my confusion being being signed up and charged monthly when I just wanted check a one off vin check .the payment charged was cancelled and I’m happy thank you good customer service highly recommend
1 June 2026
Unprompted review
Very poor check and pricing scam
Very non-transparent pricing model.
The service looks like a one-time vehicle check, but after payment they automatically activate a subscription and start charging recurring fees £25 . Many users only notice this later in their bank account. Even after cancellation,
The check i got was very poor too
I did email them and got no reply
So a bit of a con I think
25 May 2026
Unprompted review
Reply from Carjudge
Hello,
We are sincerely sorry to hear about your disappointment and we understand your concerns regarding both the quality of the inspection and the perceived lack of transparency around pricing.
Regarding the subscription, at the time of registration the offer includes a 7-day trial period, followed by an automatic renewal into a paid subscription unless it is cancelled before the end of the trial. These conditions are clearly stated before payment confirmation and are also available on our pricing page.
That being said, we understand your frustration and regret that this was not clear enough in your experience.
In addition, we are unable to identify an account based on an anonymous review. In order for us to review your situation and provide an appropriate response, we kindly invite you to contact us directly at contact@carjudge.com with the details of your account.
Our team will be happy to assist you and look into your request as soon as possible.
Kind regards,
Cynthia from the Carjudge Team
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