I was well looked after by sales assistant Amy and handover assistant Joey. The both made the whole process incredibly smooth and easy. Amy took me on a test drive of the car and was helpful i... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We'd seen the car we were interested in online, went for a look at it and a test drive. No pressured sales people, just a friendly atmosphere. Good test drive, Jimmy was able to answer any questions w... See more
Company replied
I saw a car on line so called by phone. Politely told, after he made an enquiry, that the vehicle was available. I visited the showroom again met by attentive helpful staff, who brought the car to... See more
Company replied
The sales advisor, Josh, was great, courteous, and quickly understood what we were looking for. He showed us the relevant cars and helped us with the selection. The handover specialist, Amy, showed... See more
Company replied
Company details
- #33 of 91 best companies in Car dealer
- #16 of 55 best companies in Used car dealer
Written by the company
At Carlingo, we want to help you buy a car, not sell you one. Which is why we don’t do sales pitches or deals. Just high-quality cars at fair and affordable prices. Because when we say our cars speak for themselves, we mean it. Here at Carlingo, we’d rather chat through what you’re looking for face-to-face and then recommend some choices from our great range. Then let our cars do the rest. Nothing is too much trouble. Just ask! We don’t sell you a car then turn our back. We’re always available if you’ve got any questions or would like some expert car advice. Just call us or pop into our Harrogate car showroom for a chat.
Contact info
Freemans Way, HG3 1DH, Harrogate, United Kingdom
- 01423 803960
- hello@carlingo.co.uk
- carlingo.co.uk
4.8
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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The staff were brilliant
The staff were brilliant, helpful, courteous and informative. The whole experience was a delight. Many thanks. E Dawson
29 June 2026
Reply from Carlingo
Hi Edward,
Many thanks for leaving us a 5 star review.
We're pleased to hear you found our team helpful, courteous, and informative, and that you enjoyed your experience with us.
We appreciate your feedback and hope you enjoy your new car.
Best wishes,
Carlingo.
When are sold is agreed, the effort should not stop
Enquiring and agreeing a sale was very easy. Found Jimmy to be very helpful and not "pushy".
When it came to handover I was not so impressed. Joey did not look as though he was enjoying his job and his inter-personsl skills were clearly lacking .
When I asked fit help, hus response was. " that will take longer ". I was surprised at this response, as during the video there was a prompt to ask for help if needed
Overall I would recommend Catlingo but I do feel that there is a training need with one of your staff
3 July 2026
Unprompted review
Reply from Carlingo
Hi Jean,
Thank you for your feedback.
We're pleased to hear Jimmy made the buying process straightforward and helpful.
We're sorry your handover experience didn't meet the same standard, and we appreciate you bringing this to our attention. Your comments will be shared with the team as we continue to improve our customer experience.
Thanks for your recommendation.
Best wishes,
Carlingo.
Well worth a visit
All the cars were very well presented and the staff very helpful and friendly despite my not having an appointment. All paperwork and processes went very smoothly and delighted with my vehicle. They have a great selection of cars all beautifully valeted. Well worth a look.
28 June 2026
Unprompted review
Reply from Carlingo
Hi Rick,
Thank you for your wonderful review.
We're delighted to hear you were impressed with the presentation of our vehicles, the smooth buying process, and the helpful service from our team.
We really appreciate your recommendation and hope you enjoy your new car.
Best wishes,
Carlingo,
The vehicle sold to me broke down after…
The vehicle sold to me broke down after only two weeks with over a dozen faults on a diagnostic system,
So, people great, service great, pre car maintenance needs attention.
This is ongoing
.
22 June 2026
Reply from Carlingo
Hi Julie,
Thank you for your feedback.
We're really sorry to hear you've experienced issues with your vehicle so soon after your purchase. While we're pleased you've had a positive experience with our team and service, we understand how disappointing this situation is as we never want things like this to happen when our customers have bought their car from us.
Please be assured we're committed to working with you to resolve the matter as quickly as possible. If there is anything we can do to expediate things please don't hesitate to contact us via email on hello@carlingo.co.uk.
Best wishes,
Carlingo
All the staff were proactive &…
All the staff were proactive & friendly. The whole experience was professional. The stock of cars was excellent quality with a wide variety &competitive pricing.
28 June 2026
Reply from Carlingo
Hi Neil,
Many thanks for leaving us a great review.
We're delighted to hear you found our team friendly and professional, and that you were impressed with the quality, variety, and value of our vehicles.
We really appreciate your kind feedback and hope you enjoy your new car.
Best wishes,
Carlingo
Easy car buying experience with great service and prices
The whole thing was so easy. I’d seen a car online and called asking to see it, went in the same day to look around the car. Danny was very helpful and getting all the documents finished was quick and easy. The car was all cleaned and ready on the day I picked it up and the handover process was simple too. I managed to get a better price trading in my car than the quote I’d been given from another buyer online.
1 July 2026
Unprompted review
Reply from Carlingo
Hi Joe,
Thank you for your fantastic review.
We're delighted to hear Danny made the buying process smooth and straightforward, and that you were pleased with your part exchange value and the preparation of your new car.
Best wishes,
Carlingo
Buying a car at Carlingo was easy
Buying a car at Carlingo was easy. Plenty of cars to choose from and the staff are excellent.
28 June 2026
Reply from Carlingo
Hi Steph,
Thank you for your kind review.
We're delighted to hear you found the car buying process easy and enjoyed our wide choice of vehicles.
It's also great to know our team made a positive impression. We hope you enjoy your new car!
Best wishes,
Carlingo
Having paid the full screen price and…
Having paid the full screen price and despite promises to the contrary, the car was dirty both inside and out when I collected it - very poorly prepared. Never experienced this before which was a real surprise from a company that prides itself of customer care.
2 July 2026
Reply from Carlingo
Hi Christian,
Thank you for your feedback.
We're sorry to hear the vehicle wasn't presented to the standard you expected at collection, as this is not the experience we aim to provide as we pride ourselves on the presentation of our cars.
We appreciate you bringing this to our attention and will use your comments to help improve our preparation process for future customers.
Best wishes,
Carlingo
Very enjoyable experience
Very enjoyable experience, no pressure, great knowledge, would highly recommend.
29 June 2026
Unprompted review
Reply from Carlingo
Hi Mr Shutt,
Thank you for your wonderful review.
We're so pleased to hear you had an enjoyable, no-pressure experience and that our team's knowledge made a positive impression.
Your recommendation means a great deal to us, and we hope you enjoy your new car.
Best wishes,
Carlingo
We had a great experience with Carlingo…
We had a great experience with Carlingo and in particular Jimmy, he was very knowledgeable and helpful when we were choosing our new car and let us test drive and see multiple cars which was very handy. We will be back when we need a new car!
30 June 2026
Unprompted review
Reply from Carlingo
Hi Mathias,
Thank you for your fantastic review.
We're delighted to hear you had a great experience and that Jimmy's knowledge and helpful approach made choosing your new car so easy.
We really appreciate your kind words and look forward to welcoming you back when it's time for your next car.
Best wishes,
Carlingo
A great experience all round
A great experience from first going to the garage to look at cars to driving away in one. No pushy sales, they don't approach you and give the hard sell, they just make themselves available once you need them. They couldn't do enough for us during the process, explained everything honestly and openly. A couple of items were missing from the car when we picked it up, they sorted it out immediately, no questions asked. Will definitely use again next time we're upgrading.
22 June 2026
Unprompted review
Reply from Carlingo
Hi Richard,
Thank you for your fantastic review.
We're delighted to hear you enjoyed our relaxed, no-pressure approach and that our team made the whole process straightforward and transparent. It's great to know we were able to quickly resolve the missing items, and we really appreciate your recommendation.
We look forward to welcoming you back when it's time for your next upgrade.
Best wishes,
Carlingo
Experience
Good car, decent price, helpful sales team but bought a car out of the Estate section of stock and it turned out to be a SUV and had a 30 mile drive home in a new car with 39 miles of petrol in it, not ideal.
26 June 2026
Unprompted review
Reply from Carlingo
Hi Peter,
Many thanks for your feedback.
We're pleased to hear you were happy with your car, the price, and the support from our sales team.
We also appreciate your comments regarding the vehicle classification and fuel level at handover, and we'll take these on board as we continue to improve our customer experience.
Best wishes,
Carlingo
Where to start…
The staff were amazing and very informative about all the cars they have on site. There are so many cars to choose from they know all the details about them and it gave us great confidence in buying from them. The car was ready within a couple of days to collect and we were incredibly impressed with the process from start to finish. There was no pressure to buy extra warranty or cover but the packages they had on offer were brilliant and very cost effective. We’re already looking at buying another car from them shortly.
9 June 2026
Unprompted review
Reply from Carlingo
Hi Clare,
Thank you for your wonderful review.
We're delighted to hear our team's knowledge and friendly approach gave you confidence throughout your purchase, and that you were impressed with the process from start to finish.
We appreciate your support and look forward to welcoming you back when you're ready for your next car.
Best wishes,
Carlingo
Reply from Carlingo
Hi Marcus,
Many thanks for leaving us a 5 star review, we appreciate the feedback.
Best wishes,
Carlingo.
Very well good service nice and…
Very well good service nice and friendly and helpfull dealt with any issues I had
21 June 2026
Reply from Carlingo
Hi Mandy,
Many thanks for leavin us a 5 star review, we appreciate the feedback.
It's good to hear that you received a great service and that all the team were frinedly and helpful.
Best wishes,
Carlingo.
Great experience
The guys at Carlingo were really great from start to finish. Being able to look around and go to the guys for questions after made it a lot more of enjoyable experience! It was nice to have support even when not there through email or text and every question was answered. Very happy with the service and my new car. Thanks guys
23 June 2026
Unprompted review
Reply from Carlingo
Hi Nicole,
Thank you for your wonderful feedback.
We're delighted to hear you enjoyed a relaxed, no-pressure experience and that our team was able to support you every step of the way.
We hope you enjoy your new car, and we look forward to welcoming you back in the future.
Best wishes,
Carlingo.
June 2026 Great service from start of buying…
Great service from start of buying process to receiving my car
20 June 2026
Reply from Carlingo
Hi Paul,
Many thanks for leaving us a great 5 star review.
It's good to hear that you received great service from start to finish.
Best wishes,
Carlingo.
A pleasant experience throughout
A pleasant experience throughout. Part exchange of my old was smooth. On collecting my new car the paperwork was done efficiently for me.
A minor blip was that my pack for the new car contained the wrong V5. this was rectified immediately.
Jimmy dealt with my initial purchase and Amy did the handover both were great to deal with.
Mr Geoff Bank
17 June 2026
Reply from Carlingo
Hi Geoffrey,
Thanks for taking the time to leave us a review.
We're delighted to hear that your part exchange and collection experience went smoothly, and that any issue with the V5 was resolved quickly. We'll be sure to pass your kind comments on to Jimmy and Amy.
Enjoy your new car, and we hope to see you again in the future.
Best wishes,
Carlingo.
Reply from Carlingo
Hi There,
Many thanks for leaving us a 5 star review.
We're pleased to hear you found our team friendly and appreciated our no-pressure approach. We believe buying a car should be a relaxed and enjoyable experience, so it's great to know that came across.
We hope you enjoy your new vehicle and look forward to seeing you again in the future.
Best wishes,
Carlingo.
Happy with my new hyundai!
Bought my new hyundai car through carlingo. From enquiry to handover the service was brilliant. There was never any pushy sales, and when I came to view the vehicle, Adam allowed me time on my own to have a look around. My husband and Dad have got their cars from carlingo in the past, and when I need another car in future, I won't hesitate to visit carlingo. They have such a good variety of cars, in a fab condition!
22 June 2026
Reply from Carlingo
Hi Natalie,
Many thanks for your wonderful review.
We're delighted to hear you had such a positive experience with Adam and the team. Providing a relaxed, no-pressure environment and a great selection of quality vehicles is what we strive for. We truly appreciate your family's continued trust in Carlingo and look forward to welcoming you back when it's time for your next car.
We hope you enjoy your Hyundai and if you need anything you know where we are.
Best wishes,
Carlingo.
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