I was well looked after by sales assistant Amy and handover assistant Joey. The both made the whole process incredibly smooth and easy. Amy took me on a test drive of the car and was helpful i... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We'd seen the car we were interested in online, went for a look at it and a test drive. No pressured sales people, just a friendly atmosphere. Good test drive, Jimmy was able to answer any questions w... See more
Company replied
I saw a car on line so called by phone. Politely told, after he made an enquiry, that the vehicle was available. I visited the showroom again met by attentive helpful staff, who brought the car to... See more
Company replied
The sales advisor, Josh, was great, courteous, and quickly understood what we were looking for. He showed us the relevant cars and helped us with the selection. The handover specialist, Amy, showed... See more
Company replied
Company details
- #33 of 91 best companies in Car dealer
- #16 of 55 best companies in Used car dealer
Written by the company
At Carlingo, we want to help you buy a car, not sell you one. Which is why we don’t do sales pitches or deals. Just high-quality cars at fair and affordable prices. Because when we say our cars speak for themselves, we mean it. Here at Carlingo, we’d rather chat through what you’re looking for face-to-face and then recommend some choices from our great range. Then let our cars do the rest. Nothing is too much trouble. Just ask! We don’t sell you a car then turn our back. We’re always available if you’ve got any questions or would like some expert car advice. Just call us or pop into our Harrogate car showroom for a chat.
Contact info
Freemans Way, HG3 1DH, Harrogate, United Kingdom
- 01423 803960
- hello@carlingo.co.uk
- carlingo.co.uk
4.8
Excellent
1k reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Carlingo
Hi Blodwyn,
Thank you for your kind review.
We're delighted to hear you had a good experience with our sales team and appreciated our no-pressure approach.
We hope you enjoy your new vehicle and look forward to helping you again in the future.
Best wishes,
Carlingo.
Relaxed pleasant atmosphere.
Didn't jump on us the moment we were looking round. Adam, the salesman opened the car and left us to have a good look at it without hassling us. When we decided to buy he didn't confuse us with loads of jargon and was just a really pleasant person to deal with.
15 June 2026
Reply from Carlingo
Hi Josh,
Thanks for taking the time to leave us a review.
We're delighted to hear that Adam gave you the space to look around at your own pace and made the buying process straightforward and enjoyable. We'll be sure to pass on your kind words to him.
We hope you're enjoying your new car and thank you for choosing Carlingo.
Best wishes,
Carlingo.
Very professional dealship
Very professional dealship
Everything we requested was delt with.
Thankyou
Gwen & Keith
21 June 2026
Reply from Carlingo
Hi Keith,
Thanks for your kind review.
We're delighted to hear you found the dealership professional and that everything was dealt with as requested.
We appreciate your business and hope you enjoy your new vehicle.
Best wishes,
Carlingo.
Reply from Carlingo
Hi Marie,
Many thanks for leaving us a great 5 star review.
It's good to hear that you were happy with everything.
Best wishes,
Carlingo.
No pressure sales and a very positive buying experience...
No pressure sales but clearly knowledgeable staff. All staff were great - welcoming and helpful. Josh was so patient but knew the details of the vehicle well and was a pleasure to deal with. Thankyou
I love my new car and I would definitely buy again from Carlingo.
10 June 2026
Reply from Carlingo
Hi Lesley,
Thanks for your wonderful feedback.
We're delighted to hear you had such a positive, no-pressure buying experience with us. Josh and the team will be pleased to know their knowledge, patience and customer service made a difference.
Enjoy your new car, and we look forward to welcoming you back to Carlingo in the future.
Best wishes,
Carlingo.
Excellent service
Plenty of cars to choose from, friendly service and decent trade in offer
12 June 2026
Unprompted review
Reply from Carlingo
Hi Lorraine,
Thanks for your review.
We're delighted to hear you found a great choice of cars, received friendly service, and were happy with the trade-in offer. We appreciate your feedback and hope to assist you again in the future.
Best wishes,
Carlingo.
The Carlingo team were excellent.
The Carlingo team were friendly, efficient and knowledgeable. Not at all pushy but very helpful and accommodating.
Pricing was clear
13 June 2026
Reply from Carlingo
Hi A Green,
Thank you for your kind review.
We're pleased to hear that our team was friendly, knowledgeable, and able to make the process clear and straightforward for you. We appreciate your feedback and hope you enjoy your new car.
Best wishes,
Carlingo.
Great team and quick efficient service
Great team and quick efficient service. Car was as described. Had one small issue with the car but the aftercare team were helpful and dealt with the issue.
Overall very positive
11 June 2026
Reply from Carlingo
Hi Ashley,
Many thanks for your review.
We're delighted to hear you found the team efficient and that the car met your expectations. We're also pleased our aftercare team could quickly assist with the issue you experienced.
Best wishes,
Carlingo.
I was left alone to look at all the…
I was left alone to look at all the cars. When I was ready I approached the sales staff. Jimmy was very good at giving advice, no pressure given. Nice friendly staff. My first visit and will return in the future when looking to purchase another car.
15 June 2026
Reply from Carlingo
Hi Karen,
Thank you for your kind review.
We're pleased to hear you enjoyed a relaxed, no-pressure experience and that Jimmy was able to provide helpful advice.
We appreciate your support and look forward to welcoming you back when you're ready for your next car.
Best wishes,
Carlingo.
Job well done!!
The whole team looked after us really well went by in our recent Jaguar I pace
Special thanks to Adam!!
Thank you, Carlingo
Stu (Lincoln)
12 June 2026
Reply from Carlingo
Hi Stuart,
Thank you for your lovely review.
We're delighted to hear the team looked after you so well during your recent Jaguar I-PACE purchase. We'll be sure to pass on your kind words to Adam.
Enjoy your new car, and we look forward to seeing you again in the future.
Best wishes,
Carlingo.
Valuation on old car was excellent
Valuation on old car was excellent, sales staff made buying new car a breeze, on the whole everything was straightforward
8 June 2026
Reply from Carlingo
Hi Paul,
Thank you for your kind review.
We're pleased to hear you were happy with the valuation of your old car and that our team made the process of buying your new car straightforward and hassle-free.
Best wishes,
Carlingo.
Great selection of cars
Great selection of cars. All the staff are very helpful and will answer any questions you throw at them. Very easy to use and they sort pretty much everything out for you
8 June 2026
Reply from Carlingo
Hi Richard,
Thank you for your kind review.
We're delighted to hear you found the process easy and that our team was able to answer all your questions. We appreciate your support and hope you enjoy your new car.
Thank you for choosing Carlingo.
Best wishes,
Carlingo.
Reply from Carlingo
Hi Angela,
Many thanks for leaving us a 5 star review.
It's good to hear that the service was professional and efficient.
Best wishes,
Carlingo.
Absolutely AMAZING service start to Finish
Absolutely wonderful service from start to finish! Cannot fault Carlingo and the staff who helped assist me trading my old car in and purchasing my new one! Joe you are a legend and truly made my dream of owing a GTI, you went above and beyond for me. Would absolutely recommend Carlingo 100%. Easy trading, paperwork, selling, transferring and also taxing prior to leaving. Thank you so much.💓
31 May 2026
Reply from Carlingo
Hi Rebecca,
Thanks so much for your kind words.
We're delighted to hear you had a smooth experience from start to finish. We'll be sure to pass your feedback on to Joey – he’ll really appreciate it.
Enjoy your GTI, and thank you for recommending Carlingo.
Best wishes,
Carlingo.
Cars may have several hidden defects and a company who refuses to accept responsibility
One of the most disappointing vehicle purchasing experiences I have had.
I purchased a vehicle from Carlingo on the basis that it had undergone a service, MOT and 126 point inspection. Prior to purchase, I specifically asked whether there were any defects not visible within the sales photographs and was advised there were not.
Within a short period of ownership, it became apparent that this assurance was unreliable.
A trim component on the vehicle had previously been repaired using a double-sided sticker rather than the correct repair method. The repair failed, causing the trim to separate from the bodywork. Carlingo ultimately accepted responsibility and paid for the repair.
I also identified poorly repaired and poorly colour matched stone chips immediately upon delivery.
When I later requested the inspection documentation that Carlingo relied upon throughout the complaint process, none of these issues appeared to have been identified, recorded or disclosed despite existing at the point of handover.
The obvious question is: if defects that were present at handover and later acknowledged by Carlingo do not appear anywhere within the inspection records, how much confidence should a customer place in the inspection process being advertised?
The response to my exhaust complaint was equally disappointing.
Following the vehicle's first MOT and service a mere 10 months later, a £700 exhaust replacement was required. I provided photographs showing extensive corrosion and deterioration. Carlingo's response was to repeatedly rely on a single line within an invoice stating "outer casing rusted" whilst failing to provide a single contemporaneous photograph, inspection note, engineer's report or technical record supporting their own position.
Throughout the process, Carlingo repeatedly relied on the integrity of its inspection process whilst simultaneously failing to explain why known defects present at handover were absent from the very inspection records they were relying upon.
Even more concerning was that after more than a week of correspondence and only after rejecting my complaint, Carlingo suggested that the original exhaust should have been retained for inspection. This was never requested when the complaint was first raised and appears to have been raised only once it was entirely foreseeable that the removed component would no longer be available.
Despite attempting to resolve the matter amicably and offering a compromise settlement, Carlingo refused to contribute anything towards the repair costs.
My overall impression is of a company that is very quick to advertise extensive inspection and preparation standards but far less willing to stand behind those standards when legitimate concerns are raised.
Based on my experience, I would not trust Carlingo's inspection process, would not rely on assurances that a vehicle is free from defects, and would not purchase another vehicle from them.
4 August 2025
Unprompted review
Reply from Carlingo
Hi Ethan,
Thank you for taking the time to share your feedback. We are genuinely sorry that your experience did not meet your expectations.
We would like to clarify a few points for context. When the trim issue was brought to our attention, we accepted responsibility and arranged for the repair to be carried out at our expense as a gesture of goodwill and as the sale was a home delivery you had not seen the vehicle before. We always aim to resolve any concerns raised by our customers fairly and promptly.
With regard to the exhaust concern, this was reported approximately 10 months after the vehicle was supplied. During that period, the vehicle had been in your possession and maintained independently. We understand that the exhaust was replaced by a third-party garage before the MOT was carried out, which unfortunately meant that neither we nor an independent assessor had the opportunity to inspect the removed component and determine its condition at the time of replacement and was judged only by the garage that had replaced the part.
While we appreciate that unexpected repair costs can be frustrating, we carefully reviewed the information provided and were unable to establish that the exhaust replacement related to a fault present at the point of sale. For this reason, we were unable to agree to a contribution towards the repair.
We take great pride in our vehicle preparation standards and inspection processes. We also do not record cosmetic blemishes that we leave on the vehicle during the preparation and do not advertise this, but only the remedial work carried out. While we respectfully disagree with some of the conclusions reached in this review, we appreciate the opportunity to address your concerns and wish you all the best.
Kind regards,
Carlingo.
Reply from Carlingo
Hi Gracie,
Many thanks for leaving us a 5 star review.
It's good to hear that you thought the service was amazing.
Best wishes,
Carlingo.
Everything was very good
Everything was very good, apart from the lack of a suitable USB cable to connect smartphone with car's infortainment system to demonstrate that the connection is possible.
29 May 2026
Reply from Carlingo
Hi Serguei,
Many thanks for leaving us a review, we appreciate the feedback.
It's good to hear that you were happy with everything apart from the lack of cable to test the integration of your phone with. We have taken this on board and have now actioned it and added it into our sales process.
We hope you enjoy your new car.
Best wishes,
Carlingo.
Couldn't be happier with my new car…
Couldn't be happier with my new car from Carlingo.
Staff so friendly and helpful not pushy at all. Talk you through everything.
Would certainly recommend anyone to buy from them.
8 June 2026
Unprompted review
Reply from Carlingo
Hi Janice,
Thank you for your wonderful review.
We're delighted to hear you're so happy with your new car and that our team made the experience friendly, helpful, and pressure-free.
We really appreciate your recommendation and wish you many happy miles ahead. Enjoy your new car.
Best wishes,
Carlingo.
Great Service
Couldn’t do enough to help and the whole process was quick and easy. All the staff that I dealt with were great
6 June 2026
Reply from Carlingo
Hi Kenny,
Many thanks for your kind review.
We're delighted to hear that you found the process quick and easy and that our team could help throughout. We really appreciate your feedback and hope to see you again in the future.
Best wishes,
Carlingo.
From start to finish very professional…
From start to finish very professional friendly and most of all not pushy. Great staff very friendly and helpful. Will definitely be back when I renew my car
4 June 2026
Reply from Carlingo
Hi Derek,
Thank you for your wonderful review.
We're delighted to hear you found our team professional, friendly, and helpful throughout your experience. Providing a relaxed, no-pressure environment is something we pride ourselves on.
We look forward to welcoming you back when it's time for your next car.
Best wishes,
Carlingo.
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