Carl's Jr. Reviews 

338
•
TrustScore 3 out of 5

3.1

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Rated 3 out of 5 stars

First time having Carl's jr (Adelaide, south Australia). Not much to say about it unfortunately. I had the famous star with cheese large combo and I could not tell the difference from a hungry jacks w... See more

Rated 1 out of 5 stars

On December 1st 2025 Carl’s Jr was running a holiday sale on gift cards on their website, I purchased two. One for $25 and one for $50, for a total of $52.50. Neither gift card works, I have placed nu... See more

Rated 2 out of 5 stars

The Carl's Jr "New"Manager In San Ysidro, on San Ysidro Blvd is Literally running customers off the parking lot. So much for enjoying coffee and a famous Star Hamburger. Putting flyers on customer c... See more

Rated 5 out of 5 stars

Customer service isn't always about great customer service. Yesterday right after a devastating dr appointment I went there with my husband. Two managers Irene n Judith new something was wrong n bot... See more

Company details

  1. Restaurant
  2. also in
  3. Fast food restaurant
  4. Take away service

Information provided by various external sources

Carl's Jr. Restaurants LLC is an American fast food restaurant chain operated by CKE Restaurant Holdings, Inc.,


Contact info

  • South Bristol Street 2511, 92704, Santa Ana, United States

  • carlsjr.com

3.1

Average

TrustScore 3 out of 5

338 reviews

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3.1

All reviews

(338)

60 reviews in the last 12 months

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Rated 1 out of 5 stars

Wrong order with long wait.

Store #1100133, Poway. Order 404533
Drive thru took over 20 min after 12:30.
Person got my order wrong at the window from when i made the order at the speaker. I ordered the spicy western bacon combo. I stated waffle fries but they entered the regular fries. The burger was the regular western bacon cheese burger, not the spicy one that i ordered and paid for.

28 February 2024
Unprompted review
Rated 1 out of 5 stars

Salty fries,too expensive

Salty fries,too expensive. Small $5 and half empty. Smerking f employee

Gave me a half raw patty
I spent almost $15

Stingy on sauce

San Luis Obispo location

Not very clean

Almost over priced me a California burger,because I ordered plain.

I was the last person to give my food when I was there before the Caucasian man

There's no corporate number

The phone on receipt is a fax number which is disconnected

27 February 2024
Unprompted review
Rated 2 out of 5 stars

i went to carls junior to order some…

i went to carls junior to order some fries i went into the bathroom to go poop and when my fries where up the guy knew i was in the bathroom and there was a code to get in and he knew the code and went in when i was butt naked and stared at me while i was naked he was in his 70s or 60s and he was really weird and kept asking if i was a boy or a girl made me so mad cops where called do not eat here

27 January 2024
Unprompted review
Rated 5 out of 5 stars

As a lover of good food

Before savoring Carl's Jr.'s famous hamburger, we will have built up high expectations based on the rave reviews. And as a lover of good food, I can't help but praise the exceptional experience Carl's Jr. provides, especially when it comes to their Famous Star burger and irresistible fries.

The Famous Star is simply extraordinary. The juiciness of the meat combined with the unique flavor of the special sauce gives it an unparalleled taste. The melted cheese blends harmoniously, elevating each bite to a sublime culinary experience. The freshness of the ingredients is evident, and the consistency in the quality of this burger is impressive. Without a doubt, it is a feast for the senses.

The fries, a little salty, but the perfect match for the Famous Star. Crispy on the outside and tender on the inside, these delicacies perfectly complement the flavor of the burger.

In short, Carl's Jr. has become my favorite fast food.

17 February 2024
Unprompted review
Rated 4 out of 5 stars

Awesome food

Awesome food. Good Burgers. Nice Employees. The only complaint is that the BBQ sauce is disgusting, but you're in luck if you don't like sauce.

26 January 2024
Unprompted review
Rated 1 out of 5 stars

The app has lots of problems

The app has lots of problems, and the local restaurant people refuse to even discuss those problems. I ordered a meal with supposedly a discount, and when it charged me full price I cancelled it through the app. Just to make sure I also cancelled at the restaurant. I still got charged and received no food. There is almost no customer support option on the website. I sent two messages and never received a reply.

11 December 2023
Unprompted review
Rated 1 out of 5 stars

Good food, bad website

Good food, good employees. Poorly designed website.
I get emails from carls jr offering deals on line. But when it's time to pay, they want full price. Tried multiple times, same result.
Store won't honor a printed offer from website, so I don't get points on my rewards. Boo to website.

5 January 2024
Unprompted review
Rated 3 out of 5 stars

Where's the guac.

I ordered the guacamole bacon burger, it hardly had any guacamole on it. If that's going to be the highlight of all your commercials then put a little on the burger.

31 December 2023
Unprompted review
Rated 1 out of 5 stars

Very bad service

We had to wait 20 to 30 minutes for our orders that arrived late cold and incorrectly the burgers were cold the chips were cold the burger buns were not fresh the drinks were flat and the staff are not focused on the job to busy joking around Carl's j in New Zealand has far better services than your Bendigo outlet and something has to be done

23 December 2023
Unprompted review
Rated 1 out of 5 stars

15 bucks for chicken strips?

15 bucks for chicken strips?! you must be kidding... not to mention all the employees look like they're on suicide watch. you'd think with the prices you have the nerve to charge you could pay your workers a decent wage. I can't wait til you go out of business.

5 December 2023
Unprompted review
Rated 1 out of 5 stars

It sucks they don’t care , you could’ve made it right, but you choose not to.

I used to love Carl’s Jr. they used to be really good, here in Madera in the corner of country club.
I bought a burrito this morning and the tortilla was hard like they just took it out of the bag and wrapped it up ,but the time I got to work ,it was just horrible.
I got coupons in the mail, so I said, why not give it another try and bought me a famous star.
It was horrible. They put old beat up lettuce in my burger and didn’t taste the same..
While I was there, I told the manager hey remember me I bought a burrito this morning.
That was hard and it wasn’t good , I said the truth and
I never complain, but I was waiting for her to make it right. She didn’t say anything without a care in the world.
That I had complaint for the first time ever .
That’s fast food for you. self note ;people that make fast food just don’t care , be careful what you eat .
Well, I go back probably, next time I’ll just March right up in there.
And say hey, make it right 😏

27 November 2023
Unprompted review
Rated 1 out of 5 stars

If I could leave a zero of you I would…

If I could leave a zero of you I would this is so BS I am trying to tell them that my order is messed up and they wanted you to say that there is a robot screenshot you need to pick a picture from that doesn't even match so there's no way you can even leave them a comment or review or get any feedback because they make it impossible I will no longer be ordering from Carl's Jr used to be my favorite restaurant even though they were expensive I am so done with this

7 November 2023
Unprompted review
Rated 5 out of 5 stars

We had the best help today in Riverton…

We had the best help today in Riverton utah by Justin and Ethan. He didn’ seriously made our day. It was a great surprise. He was just so happy and actually showed her liked his job. That is hard to find.
Thank you so much Justin and Ethan in Riverton utah Carl’s Junior.

27 November 2023
Unprompted review

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