Carl's Jr. Reviews 

My wife and I arrived at your Ballarat outlet at 10pm as we knew that the store was open until 11pm. The door was locked and one of the people inside grudgingly came to the door after blatantly ignoring us for about 3 minutes. We were told that the shop was closed for cleaning. We pointed out to the employee that the sign on the door said the store was open from 8am to 11pm on Friday and Saturday. We also told him that we had been travelling and wanted a meal. Not a chance. Just to put you in the picture we visit your Ballarat outlet frequently as we live close to Ballarat and it is our preferred fast food. We are seriously considering boycotting all your outlets after this demonstration of your customer service. If this is representative of your standard of service then you have some serious problems. My wife and I operate our own food truck so we actually have a working knowledge as to how to give excellent customer service. You people have some serious issues.

I have never eaten there and don't plan to. Their prices are absurd! Who pays $18.00 for a fast-food hamburger?

They have an establishment near us, and the parking lot is always empty. I wonder why?

Waited nearly an hour and a half for a Burger chips and drink. To be Delivered.... The restaurant is not even eight minutes drive away from my house..... When the food actually came, it was cold. I don't like paying close to $30 something dollars for cold food, it's unacceptable.

The server clearly said (when she repeated my order) that I wanted a double cheeseburger, just ketchup. She gave me a lettuce wrapped double cheeseburger. I didn’t eat it, because the taste of the lettuce lingered on it. Istg she just did that ok purpose. Humans make mistakes, but I’m at least 90% sure she did that on purpose.

The food HB Ckn Sand combo $9.89, ordered 8:38:22pm #18, waited & waited, finally went up to the counter 15 mins later and asked where my order was, the HB Ckn Sand had been ready for awhile, got new fries, plus he gave me a bonus forgetting, oops for waiting. #638665025613, maybe they were slightly busy at the drive thru, I dined in. Visiting family in CO, from FL, which is Hardee's there.

Unfriendly drive through worker. She never gave us our drink and all the food are cold, and burger it's hard to eat, cold and hard.

The Employee Araceli was very helpful and understanding.

I just went through the drive through. food was average..all you could task was the sauce..all 3 burgers were unsatisfing..
Customer service was lovely.

Customer service with drive through was poor as not friendly at all… I had one of their chicken burger meals with bacon… burger looked like it was slapped together, bacon definitely undercooked, fries luke warm like the burger and I ended up with food poisoning… I have been ill for hours now… i will never go back there again… it was at the Molendinar branch in QLD…

I stopped by on my way to church and tried the sausage egg cheese biscuit it was not good. Much too salty. Your food seems to get worse and more expensive. if you want our business you should try harder. Purchased from Carl's Jr. on 40 St. San Bernardino.

I have been asking for a clarification of Carl's Jr's policy concerning "Senior Discounts". Their website say that it's given and I get it sometimes but NOT when the manager is at the register. According to him, the meal is already "cheap".
I have sent several emails to their customer service as their phone number is "non-operational"! I keep getting a response that I will take about 2-3 business days to get a response but IT NEVER COMES!

It’s all about the “Famous Star” or the breakfast burger. Those are my two favorite burgers at this hamburger joint. Remember “IF IT DOESNT GET ALL OVER THE PLACE, IT DOESNT BELONG IN YOUR FAVE!”

I knew they aren't good and haven't been to one in at least a decade.
Oh
My daughter wanted to go there.
It refreshed my memory very fast.
Got a chicken club. The bun is twice the size of the thin chicken patty about 3.5" and sliced then..I can't reach any line to tell them. It goes in circles.
Its frustrating..just my sandwich was $8 plus tax!!
So will dispute with cc and I have the pic. The chicken stars hardly have meat. All crust and dry. This is why I eat at home . My cooking is bomb and yes groceries are high but I can use as much or little to make dinner and have left Iver's. Everyone enjoys it. The burger my daughter was so so.

I would like to say You are advertising the Diablo Burger and Diablo means " Devil " and then the price is $6.66 The number 666 is used to signify the devil Mark of the beast. So as it stands you are selling the devil burger and charging the people the mark of the beast number 666 I would never do that seems like now you business is leaning toward the devil side. Selling " El Diablo" The devil burger for $6.66. I use to shop at Carls Jr but as long as you are selling el diablo burger and pricing it at the mark of the beast 666 I will not shop there until the devil burger is removed.

I was at store#1101656 Shamanda was courteous, personable, and quick. My order looked good. I had napkins and salsa.
I had a good experience

re: CJ-1100797/1195 KIETZKE LN, RENO, NV/775-322-3277, ORDER ID: 30969149007897, 10:41:10AM, DRIVE THRU, EMPLOYEE: ELIOT R… TO WIT:

As a long time client of Carl's (50 years+) along with my entire family, I was visiting an attorney friend of mine when I stopped into a Carl's I normally do not frequent - clear on the other side of town – May 25th 2023. When I gave my order (at 10:41 in the morning) no customers were there. No one was inside, or in the drive-thru, but me... so clearly they were NOT busy in the slightest. I chose Carl's over nearby options because I had never had a "bad" experience... until now.

I paid, then drove to the side back lot to eat and found to my disgust that the $7.89 burger meal was what I must term "cold"... as if it had "maybe" been cooked earlier (or the day before?) and was left to chill out on some counter. There was **no** warmth to the sandwich at all, even the cheese was congealed. The texture of the bread gave the impression it was indeed old... at least 1/2-1 day old. The fries were JUST EVER SO SLIGHTLY warm... basically, "cold" and flimsy. I had to toss my lunch in the can, except for the drink - which not surprisingly now, tasted watered down - and I left the back lot quite upset at this experience - and HUNGRY!

Debating about reporting the facility, I did end up contacting Carl's Jr/CKE Restaurants Holdings, Inc. June 7th by email via THEIR site, and waited... but was left hanging with this msg: "We received your feedback and are working with our teams to better serve you." - - -

REALLY?! A total "blow-off"?!

I have since contacted them several more times to ask why they aren't responding directly to me.
As example, June 17th I wrote:
{ Dear whomever, So still just hanging here…
No input from you, no call, no personal response or email, no replacement coupons, nothing…
Is this the customer service platform you're now doing business under? It's the afternoon of the 17th… Just wondering if I am going to hear back from you folks? Thanks }

Carl's has gone WOKE apparently with an 'I don't give a damn' attitude toward even it's vintage customers... and they have *not* gone out of their way to contact me further (Yes, they have my email and T# and address)

Well too big for your britches head-in-the-sand CJ operatives, and not that you care one bit (clearly you don't), but word-of-mouth is a POWERFUL agent and you have now lost a decades old customer (and family!) by acting as stone cold as your wannabe "customer service and fresh food". Observing your HIGHLY unprofessional treatment of the situation, I can say we (which is several families these days) will never again go to a Carl's. BTW: We share this story whenever we can so others know what kind of company CJ's *really* is. YOU LOSE, not us.

WARNING TO OTHERS: The CJ employees knew EXACLY what they were giving me... so there is no excuse possible for what they did... Just as there is no excuse acceptable for corporate to totally ignore this situation. I can not speak for other working folks, but in this day and age of managerial gutlessness in the business sectors, I choose *not* to give patronage to ANY institution which goes out of their way to both: fail AND ignore me. No company is too big to come crashing down once the public has had enough. Shame on you all - good riddance!

The Carl's Jr "New"Manager In San Ysidro, on San Ysidro Blvd is Literally running customers off the parking lot. So much for enjoying coffee and a famous Star Hamburger. Putting flyers on customer car windows telling them "one" hour parking only. I see a few cars parked 24/7 there. Special Privileges? Someone should investigate this matter. No wonder they Lack Business.

The Fresno Carl's Jr's on Blackstone-- 3983 Blackstone is over run by homeless people, the parking lot is full of trash . It appears the the homeless moved into the parking lot. This is a scary sight, I ate my food in the parking lot and seen many drug deals too. They need to be removed and an armed guard for the customers safety..

Went to Drive through Carl's JR in Granada Hills, and had a terrible experience with window attendant. She forgot to take my coupon for 2x$9 21/3 Angus Burger which I always use. Usually I pay after coupon $$9.86. But this time I was charged $21.88. What a difference!!
Not sure why she did that. But it really felt cheated!!

Hardworking,friendly people, High Standard..
Off the Broiler...
Real Food!