We booked some flights through Carlton Leisure from Norwich to Tampa via Amsterdam. The flight from Amsterdam was subsequently brought forward and the airline routed us through Atlanta and then on... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Needed to rebook with a different airline flights to due to the current problems in the middle east. Contacted Carlton Leasure and their representative Priyan was most helpful, and arranged altern... See more
Company replied
Talking to the lady name Jazz, was excellent she is very professional and have a good grip on her job. She explained me everything regarding my upcoming travel matter in a very positive and friendly... See more
Hilmy is an excellent salesman. Very helpful.Understood our needs and booked accordingly. Thank you Hilmy. I would recommend to other people. Eager to help,and patient too. Booking process was qu... See more
Company replied
Company details
- #26 of 47 best companies in Flights search site
- #35 of 35 best companies in Cultural tours provider
- #18 of 23 best companies in Hotel
- #124 of 150 best companies in Tour operator
- #170 of 206 best companies in Travel agent
- #66 of 102 best companies in Travel deals
About Carlton Leisure
Written by the company
Flights
Multi City Flights
Business Class
About Carlton Leisure
Carlton Leisure offers great deals for all your travel needs including flights, hotels, tailor-made holiday, multi-city travel. With over 600 airlines you will find the widest choice of airfares to choose form. Speak to one of our Experts on 0208 100 0000
VISIT OUR WEBSITE CONTACT USCarltonLeisure.com
Written by the company
- About Carlton Leisure
- Carlton Leisure is UK based leading travel agent, offering flight tickets, hotel booking, city breaks, car hire, travel insurance and holiday packages to all over the world.
- Complete peace of mind
- We use industry leading encryption technology to secure your information.
- Serving since 1997
- Carlton Leisure has been into existence for more than two decades and built on core values of trust, quality of service, value for money and friendliness. We specialise in the international travel market and through our contracted bulk rates with our partner airlines.
- Fly Now Pay Later
- Get away and spread the cost over time. With Fly Now Pay Later, you can spread the cost of your hotel, flight or holiday. Pay over flexible instalments & get financial protection for your booking.
Contact info
362-368 Rayners Lane, HA5 5EE, PINNER, United Kingdom
- 0208 100 0000
- info@carltonleisure.com
- carltonleisure.com
4.5
Excellent
15K reviews
Replied to 68% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
Harry was excellent
Recently I booked business flights to Hong Kong from Belfast. On the Belfast to London leg I had booked an early flight that I needed to change. I contacted Carlton Leisure on its chat facility and was assigned to Harry. He was absolutely brilliant. Not only did get me flight changed with the airline for no charge but he managed to get better flights for me on my return. And he rang me back as soon as he could. He is an absolute credit to the organisation and because of his excellent customer service I will use Carlton Leisure in future. And I got great deals too. Professor Paddy Gray
17 April 2026
Unprompted review
Reply from Carlton Leisure
V
Worth for the price & prompt service.
8 April 2026
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
Easy to book and prompt delivery of my…
Easy to book and prompt delivery of my flight tickets .
13 April 2026
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
Excellent service have used this…
Excellent service have used this company for many years
19 April 2026
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
Easy to understand booking process and…
Easy to understand booking process and low prices.
12 April 2026
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
Please do not use their services
Absolutely horrendous experience. Cancelled our return journey without any proper communication and had no reasons. Hung up on us when they didn't have an explanation
19 April 2026
Unprompted review
Reply from Carlton Leisure
Thank you for your feedback. We’d like to look into this for you and assist further.
Please share your booking reference/PNR with us, and we’ll arrange for one of our senior team members to contact you directly.
All good so far!!
Booked flights for trip to Seattle & returning from Fort Lauderdale. Easy booking system, but had to wait for confirmation. Eventually confirmed 72 hours later! But hopefully it's all worked out fine!
17 April 2026
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
Amazing Experience, Great Customer Service.
Hi
I am writing this review with regards to my experiences with Oscar at Carlton Leisure who has been fantastic from beginning to end.
We booked our flights through Carlton via Sky scanner. Unfortunately due to the disruption in the Middle East one of flights got cancelled.
Naturally we were worried as to what will happen. I reached out to Carlton and they have been absolutely fantastic.
They reassured me that this can be sorted. I spoke to Oscar and from day one he took ownership of my query and dealt with it from start to finish until my ticket was re booked with another airline. No waiting on phone lines for hours on end. No additional charges, no fuss, just world class customer service from start to finish.
Oscar, you are a credit to your team & thank you once again.
Thank you Carlton and Oscar for looking after us.
Kind Regards
Ibrahim
Sajid
19 April 2026
Unprompted review
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
Price of the flight came out higher…
Price of the flight came out higher than BA directly though the initial price was much lower
19 April 2026
Reply from Carlton Leisure
Thank you for your feedback. We’d like to look into this for you and assist further.
Please share your booking reference/PNR with us, and we’ll arrange for one of our senior team members to contact you directly.
Easy to reach out to the team even on…
Easy to reach out to the team even on online booking.
12 April 2026
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
Worst customer experience ever
Worst customer experience ever.
Do not book with them. Flights to middle East canx. Cancellation was from the airline and carlton leisure want to charge admin fee! For what? Go charge the airline who canx.
Can anyone write on here if they got a refund without admin fee
18 April 2026
Unprompted review
Reply from Carlton Leisure
Thank you for your feedback. We’d like to look into this for you and assist further.
Please share your booking reference/PNR with us, and we’ll arrange for one of our senior team members to contact you directly.
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
I spoke with Jazz who is a customer…
I spoke with Jazz who is a customer advisor and she dealt with my query in a very professional and helping manner. I really appreciate her kindness. I really admired her. She is a star of Carlton leisure and I wish her best of luck in her career.
16 April 2026
Unprompted review
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
Fantastic online service
Fantastic online service. I booked with ease and with a very good price. My E-ticket was sent within 24hrs. Highly recommend.
17 April 2026
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
Reply from Carlton Leisure
Thank you for taking the time to share your feedback and for choosing to book with Carlton Leisure. We’re delighted to hear you had a positive experience.
We truly appreciate your support and look forward to assisting you again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.