Disappointing after having to wait a while. Partly due to having to make alteration to my order because they couldn't reproduce what I requested. On opening my order I received beige matts i... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good choice of mats with varying prices. Easy to navigate website . Pleased with mats, goid quality as expected. Good delivery time too
So easy to order got lots of options so you can choose what budget suits you I have got them for my hubby 60th b.day I am so pleased with them I added my own personalization really impressed with them... See more
Top quality car boot liner for our car , we were very impressed with the quality and finished of our boot liner, it looks amazing and well worth the money. Easy to order on line and delivery was quick... See more
Company details
Contact info
Unit 2, Hassall Road, Skegness Industrial Estate, PE25 3TB, Skegness, United Kingdom
- 01754 763457
- info@carmats4u.com
- carmats4u.com
4.4
Excellent
4k reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great mats fit perfectly and love how…
Great mats fit perfectly and love how they match the colour of my car also like the fact that the passenger side mat doesn’t move due to the Velcro backing
27 April 2026
Unprompted review
Carmats4u just amazing company!! 10/10 star*****
Carmats4u Are just the best A 1 in Carmats !!
One of the best Car mats companies I have ever come across not only did they beat the price of everyone else for their amazing car mats but the quality is outstanding. The order form is so easy to fill-in it. It demonstrates how you can do it and how thick the car mats are and what they can do is where you rest your heel on so it doesn’t go through the mat the thickness is amazing at this point they can make that so easy I’ve gone through Cars mats before and they’ve been rubbish but these guys are number one in my book. The delivery service was amazing they said it would be there on the day and it got there on the day. Thank you so much. I had a problem and they sorted it straight away. Hats off to you guys the best Company going.10/10
7 April 2026
Unprompted review
100% recommend, especially if you are from over seas
I can not recommend these guys enough, we are returning customers and we will be returning again. The quality of the mats match the fantastic customer service from these guys. What makes this company brilliant is also the speedy delivery, living in Northern Ireland proves difficult at times with delivery and the time scale to get to me!! Not such with this company, I would highly recommend anyone from over seas to 100℅ to go ahead and place your order with confidence..
3 April 2026
Unprompted review
After receiving a set of mats where the…
After receiving a set of mats where the boot mat was at least 50% too big for a vw polo 2014 they eventually agreed to send out a new paper template for me to see if it fits better. And now the template is at least 10% too small pretty rubbish for a so called custon built mat. Avoid these people they are cowboys. Just buy a generic mat from any local car store for a third of the price.
26 April 2026
Unprompted review
Reply from Carmats4u
Hi Steve,
I'm sorry to hear you're having difficulties finding the perfect fit. It sounds like you've had a tough time with this. Looking at the model you've mentioned, there shouldn't be an issue as whilst there's a variant, it's going to be one of two options.
As you've mentioned there's a 10% difference, whilst minor, it does sound like the paper template you've received is based on the mat without any edging.
If the mat shape itself follows the contours correctly, then it's the right model and all we need to do is produce the final mat with the 10% expansion.
If you can email me directly jack.hill@uniqueproductsuk.com I will be more than happy to take this over and make sure you get the right fit.
Can I also check you've fitted the template to the top level of the boot and not the bottom?
We are here to help so please continue to allow us to get the right fit. Your satisfaction matters to us which is why we've sent you a template to check prior to sending the free replacement.
I hope to hear from you soon.
Kind regards,
Jack Hill
Very slow in delivering the goods
I ordered a set of mats for my new car, I asked for standard service which was 3-5 days. I contacted the company to ask what was wrong and they said that the mats were with the courier. After another two days, I contacted Evri to see where the mats were and they informed me that they had not received anything from the supplier???
Eventually, after 16 days the car mats were finally delivered.
11 April 2026
Unprompted review
Reply from Carmats4u
Hi Cenydd,
Thank you for notifying us of this issue. We've had a number of customers all experience the same issue. After investigation, we found that a full lorry load of parcels had been dispatched from our premises but the same lorry had miscounted the parcels to the wrong depot. This as a result, delayed the delivery of such parcels and any scans made by the courier.
We honestly can't apologise enough for the hassle caused here and rest assured, we have raised a serious complaint with the courier.
Please reach out to us if you do need anything else.
Kind regards,
Jamie Barke
Managing Director
Please avoid at all cost.
Please avoid at all cost.
The guidance on timelines is misleading.
Generic responses to emails citing Christmas and new year for the delay in delivery.
24 April 2026
Unprompted review
Reply from Carmats4u
Hi Greg,
I'm sorry to hear your delivery hasn't arrived yet. It sounds like you've received the confirmation email giving you a full breakdown of different times of the year and when possible delays may occur?
You should have received an email with a link to tracking your actual order online? Did you receive this? The link takes you to www.carmats4u.com/track-my-order
Using the link above, you can see exactly where the order is in production. You can also request a priority dispatch if you're in a rush.
If you can first provide your order number so I can look into this for you. If delivery is delayed, it could be that it's been dispatched and the courier hasn't delivered yet, or there could be another reason.
We are here to help, so please reach out to me via email and I'll get back to you with you as soon as possible.
My email address is jamie.barke@uniqueproductsuk.com
I hope to hear from you soon.
Kind regards,
Jamie Barke
Managing Director
I placed an order on 7 April and the…
I placed an order on 7 April and the website stated delivery within 3–7 days. The order has still not arrived.
I have also contacted customer service by email requesting an update, but I have received no response.
Very disappointing experience so far. I am now having to look into alternative ways to resolve this.
24 April 2026
Unprompted review
Reply from Carmats4u
Hi Mihai,
Thank you for reaching out. I have looked at the tracking, I can see the label was purchased when the item was dispatched, but since then, there's been no further updates from the courier. I can only apologise for the inconvenience caused. This should have been delivered by now.
We have contacted you to offer either a replacement on urgent or a refund. Can you check your emails and come back to us?
We will open an investigation with the courier to see if we can locate it and of course get it delivered.
Please accept my sincerest apologises and let me know which of the above is most suitable.
You can also contact myself directly on jamie.barke@uniqueproductsuk.com if you need a response over the weekend.
If you require any further help, please let us know.
Kind regards,
Jamie Barke
Managing Director
Delayed delivery and slow customer service
89 days since I've ordered and the mats haven't even been dispatched!! You can see from recent reviews that their delivery times are delayed and are generally slow. They didnt convey this before ordering (otherwise I wouldn't have bothered ordering). They've now stopped bothering replying to emails, 2 stars as hoping the quality will be decent if and when they arrive. Experience so far, can't say I'd use them again.
Order number - #2000477216
Edit - updates to 4 stars as mats did turn up the next day and the quality is decent, tracking hadnt updated on Evri website. Thank you to Jamie for his quick responses but shame neither Jack or Laura couldve provided a timely repsonse on Friday.
24 April 2026
Unprompted review
Reply from Carmats4u
Hi Ubaid,
Thank you for providing your order number. I can see the order has been packed at 11.03am this morning. It was since dispatched and collected today at 4.50pm by the courier.
As the delivery method chosen (Economy) was estimated to take up to 7 working days, it should have been delivered today (your 7th working) day), so for this reason, we upgraded your delivery label to express which means it should arrive within the next 24 to 48 hours.
We apologise sincerely for the slight delay there. Order volumes are higher than usual at the moment due to an increase in electric car orders. This is why we estimate delivery times rather than provide a exact date. Whilst 98% of our deliveries arrive within the estimated window, sometimes it might take a little longer. This is also due to us manufacturing the order for you from scratch. We don't sell off the shelf car mats, instead, we make everything to order right here in our UK factory.
We are grateful for your patience and understanding. We care about our customers and the service they receive.
If you continue to check your tracking, you should see it update by early AM tomorrow.
Warm regards,
Jamie Barke
Managing Director
Hi Ubaid,
Unfortunately, you haven't provided an order number so I'm unable to confirm you've placed your order with us. Can you please provide this ASAP so I can assist you?
Kind regards,
Jamie Barke
Managing Director
Quick delivery
Quick delivery, exellent product, great price. They look great in the car. Thankyou.
10 April 2026
Unprompted review
Price are very reasonable quality…
Price are very reasonable quality materials are being used,delivery as promise,very happy costumer here
22 April 2026
Unprompted review
Honestly a great company
Honestly a great company, the ordering process is very easy, just wack your reg in and choose what mats you like. I went with the carpet as i dont mind getting the hoover out. They are plush and fit absolutely perfectly. Recommended to the family and now three of them have already replaced their mats.
Also, dont sit on the fence with a boot liner, what a game changer! Wish I had of done that from day 1. Feels like a new car.
22 April 2026
Unprompted review
Cannot fault at all
TLDR: Great Customer service. Highly recommend.
Long version:
I ordered a boot liner for the car that was a custom fit. I missed the part in the description where it was a PVC mat. Thats on me, although it is easily missed in the description.
After coming on here and leaving a less than favourable review, contacting the company to see about returning the mat, Jack got on touch through here.
I canot fault Jack or the service I have received. He very kindly provided a return label, to send the mat back that I wasn't overly happy with, and exchanged the mat with one I was originally looking for with no fuss. I offered to pay the difference in cost (as it was my error) but Jack swapped it out for me.
I honestly cannot fault this company or their aftercare/aftersales service.
I would highly recommend using them and also recommend getting in touch if you are unsure about a particular product.
2 April 2026
Unprompted review
DO NOT USE
DO NOT USE, still waiting for delivery after 9 days, company told me goods with courier, after checking, courier still awaiting order, then no response from company, despite asking for order cancellation, appears to be a rip off, will be seeking legal advice, absolute sham of a company
20 April 2026
Unprompted review
Reply from Carmats4u
Good Afternoon,
We’re so sorry to hear that you still haven’t received your order, and we completely understand how disappointing and frustrating this must be, especially when you were expecting it to arrive sooner.
I’ve tried to locate your order using the details available to me, I’ve been unable to find your order number, so I’m currently unable to investigate this fully. Please could you email me directly at laura.lacey@uniqueproductsuk.com with your order number and any relevant details so I can look into this for you as a priority.
As soon as I receive your email, I will personally investigate what has caused the delay and do everything I can to expedite your order and get this resolved for you as quickly as possible.
We sincerely apologise for the inconvenience caused and really appreciate your patience. We’d very much like the opportunity to put this right for you.
Kind Regards,
Laura Lacey
B2C Sales Manager
Great product great prices
Have used this company for at least three of our cars now and didn’t hesitate on our latest purchase to come back and re order. They are a good quality mat with good choices of finish , competitive pricing and fast delivery and good communication from company.
16 April 2026
Unprompted review
Very disappointing.
Edit - I have updated my review to 3 stars. My mats completely missed quality control and I have swiftly received a full refund for them. Jamie was able to do this unbelievably fast and he is now going to look into why my mats missed quality control.
I’m really disappointed with my experience. I paid for one of the most expensive car mat sets expecting high quality, but unfortunately that’s not what I received.
Firstly, the delivery was slow, which already set a poor tone. When the mats finally arrived, the stitching was clearly substandard across multiple mats, it looked rushed and poorly finished, not what you’d expect from a premium product. On top of that, the driver’s front mat constantly slips, which is not only frustrating but also a safety concern.
I contacted customer service and was initially offered a £7 partial refund, which felt quite unreasonable given the issues. After I complained, this was increased to £11.92. My other option was to send the mats back to be re-stitched, which wasn’t practical for me as they were bought as a present. In the end, I reluctantly accepted the refund, despite how inadequate it was.
What was particularly frustrating is that I was later told they could resend just one mat, despite me explaining that all four had stitching issues. This felt like an attempt to avoid properly resolving the problem or issuing a fair refund.
It’s now been over a week, and the whole situation has been handled poorly. For a company positioning itself as premium, both the product quality and customer service have been extremely disappointing.
10 April 2026
Unprompted review
Reply from Carmats4u
Hi Amber,
Thanks for reaching out. Unfortunately I don't have an order number so I can't confirm you've ordered with us.
Can you provide an order number so I can assist you please?
If you have ordered with us, it sounds like you've possibly ordered the Platinum. On receipt you've raised a concern regarding the stitching.
On raising the concern, it sounds like we've followed policy and requested to get them back but you've said this isn't possible. Then, as per our guidelines, we've instead offered a partial refund of maybe 10% as we can't refund further without the goods being returned. Then reading your comments, my colleagues may have offered a little more in a hope to resolve your issue.
Finally, it sounds like we've then offered to replace the affected mat but you've returned to confirm it's all mats? Does the above sound true?
My colleagues do follow strict guidelines regarding replacements and refunds. Typically we'd get the item back, inspect and then replace without any charge or refund in full. In some rare cases, we may offer to send a replacement without return but this is unusual.
If you can send me the images directly, I'd be happy to take a look for you and offer a swift resolution. My email address is jamie.barke@uniqueproductsuk.com
If you can send what you have showing the affected mats, I will then reach out to the person/s you're dealing with.
Usually cases like this are easily resolved but we do ask for the goods to be returned. This would explain why the process hasn't been as easy perhaps up to now.
I will look forward to hearing from you.
Kind regards,
Jamie Barke
Managing Director
Excellent customer service
Had an issue with first set of mats delivered to me ,which I raised .
Customer service was swift to respond ,Laura was excellent in resolving the issue and I had a set of replacement mats(excellent quality) delivered within 48 hours ,excellent communication ,now very happy ,recommended ⭐️⭐️⭐️⭐️⭐️
18 April 2026
Unprompted review
Poor customer services no help with no solution my Boot mat Didn't fit despite providing correct information
Genuine company ordered a set of mats and a boot mat ordered using my number plate and selected correct option applicable to my car ie (spacesaver boot) unfortunately the boot mat was a good 2 inches too big i contacted customer support and sent images they was no help at all offered no solution my last message i asked them to send a returs lable and i would just return that was ignored. A real shame as the rest of the mats are brilliant i will say the lowest grade carpeting is not the best but then again it was the cheapest option they are well made delivery time for me was reasonable considering i orderd around a bank holiday.
2 April 2026
Unprompted review
Reply from Carmats4u
Hi Dazza,
Thank you for the review and for making us aware of this.
After reviewing your order, I can see you have indeed ordered for the space saver variant so providing the vehicle was supplied at factory with a space saver, then this should fit. However, in rare cases, not everything goes to plan. It could be the vehicle was originally fitted with a tyre inflation kit and it was later swapped with a tyre?
As we offer variants for this model, we should be able to swap the item without hassle. You are covered under our perfect fit guarantee so either way, you won't incur any additional charges.
In terms of awaiting a response. Our customer service teams are not back in the office until Monday. Would you mind emailing the sales management team who will be happy to assist you directly on Monday?
You can email jack.hill@uniqueproductsuk.com who will be happy to assist you. Jack will take over from the cs team and provide a suitable solution, either return for refund or exchange for the right fit.
In the meantime, if you can send Jack your vehicle info and any images, he will then review and assist you directly.
We are here to help and will resolve any problems free of charge.
Kind regards,
Jamie Barke
Love my new car mats great fit really…
Love my new car mats great fit really well made and good quality look good in my new Kia stonic
17 April 2026
Unprompted review
Great quality and design
Great quality and design! A little bit longer on the delivery but I don’t think it was the company. I think it might have been Evri.
It’s great you can choose the colour on the trim. Purple looks great!
17 April 2026
Unprompted review
I looked at a few sites when I wanted…
I looked at a few sites when I wanted car mats for my new car. However, Carmats4u stood out immediately, with their choice of mat and colour range, in addition to a competitive price. The website was easy to navigate and my order was delivered as promised. Very happy with everything.
10 April 2026
Unprompted review
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