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CarMoney Reviews 

4,500
•
TrustScore 4.5 out of 5

4.7

Car finance and loan company
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Review summary

Created with AI, based on recent reviews

Evaluating 2,293 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, professional, and knowledgeable from start to finish, making the entire process stress-free and easy. Many highlight the exceptional customer service, noting that employees are patient, understanding, and go above and beyond to assist with finding the right car and sorting out finances quickly and efficiently. The overall service is frequently described as excellent, with a smooth user experience and quick response times, often completing processes within 24 hours. However, some customers also noted significant issues with communication and aftercare, experiencing long waits for responses, being left uninformed, and having to repeatedly chase for updates. A few people reported slow service, feeling rushed into decisions, and encountering problems with refunds or unexpected fees after the initial agreement.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly, often going above and beyond to... See more

Service

People report positive experiences with service, often highlighting the speed, efficiency, and stress-free... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the team as friendly, helpful,... See more

User experience

Clients share positive opinions on user experience, consistently describing the process as uncomplicated,... See more

Response time

Customers had positive experiences with response times, with many reviewers highlighting the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

David Crawford at CarMoney has been truly brilliant! So incredibly helpful from start to finish. No problem I had was ever an issue, I never felt like I was an inconvenience, and has worked so hard, t... See more

Rated 5 out of 5 stars

Ryan who was in contact with me was excellent. He made the whole process stressless and nothing was too much trouble. From start to finish the process was uncomplicated. I would not hesitate in recomm... See more

Rated 5 out of 5 stars

Absolutely fantastic service from Mo! From start to finish, polite, knowledgeable and always on hand literally the car was funded within 24 hours and this was started on a Sunday! Seamless process wit... See more

Rated 5 out of 5 stars

They managed to get me a loan, even with my bad credit rating. My "Sales Ninja" Mubarak, was great, he found me a very specific car, close to home and was brilliant all the way through from first... See more

Company details

  1. #50 of 63 best companies in Car finance and loan company

Written by the company

You are in good hands with the car finance ninjas! CarMoney are one of the UK's leading car finance brokers, and have been making customers very happy since 2016 and, according to our reviews, we are pretty good at it! If you are looking for great rates and a top-notch service, then you have come to the right place. We tailor rates to you, so you can make an informed decision and drive away happy. We work with a panel of top lenders from across the UK to find you the best possible deal, and do all of the paperwork for you. So all you need to do is decide on your new car! So if you are looking for the best rates, and a clear and transparent service, then look no further. There are no hidden fees, no confusing jargon, just excellent rates and service. Come and see why we are rated so highly by our customers! Representative 17.8% APR. CarMoney is a broker not a lender.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 43% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(4,500)

2,150 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

My Main contact Callum was both…

My Main contact Callum was both friendly and professional. Answered all my questions plainly . Any other contact with your staff was friendly also.
My only criticism would be that the portals didn't always work which was frustrating apart from that cannot think of any negatives

26 June 2026
Unprompted review
Rated 4 out of 5 stars

Thank you for making the process easy…

Thank you for making the process easy and quick for me.
Jack that you for the updates and explaining all that I couldn't understand
I'm greatful
I'm hoping to have a good time with no stress and problems on my new car

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Went above and beyond. Lovely experience.

Absolutely lovely people! Lewis and Callum were fantastic!! So supportive and genuine and made the whole experience so easy and enjoyable. There was no pressure and they let me decide in my own time and even offered to help me look for vehicles when I was struggling to find what I wanted.

They clearly explained every step, even when I was a little confused and made sure I was happy throughout the process.

I can’t recommend enough, both were a pleasure to work with and had a nice little chat and giggle as well as getting down to business.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great experience using CarMoney from start to finish. A main dealership declined me finance with no explanation, but Declan got me a better deal than the main dealership anyway which even included the extended warranty. Shoutout to Declan who was great to communicate with and continually kept me in the loop and up to date throughout the whole process.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

So, so helpful company

So,so helpful and kind company. Jessica working couple days with me till I was happy about the deal. Find car for me, done all paperwork etc. Highly recommended this company

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Car finance in minutes

The process i went through was flawless,credit check was done within minutes and i was approved for car credit.definitely would recommend you guys.im happy

17 June 2026

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