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CarMoney Reviews 4,241

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TrustScore 4.5 out of 5

4.7

Car finance and loan company
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Review summary

Created with AI, based on recent reviews

Looking at 2,319 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, expertise, and friendly approach, often going above and beyond to ensure a smooth process. The service provided is consistently described as excellent, efficient, and quick, with many appreciating the clear communication and regular updates that make the entire experience hassle-free. Reviewers highlight the exceptional customer service, noting that agents are patient, professional, and responsive, making them feel valued and supported throughout their journey. However, some customers also noted issues with the process, feeling rushed at times or experiencing delays, which led to frustration and a perception of a lack of support. A few other people also felt that communication could be inconsistent, with some instances of unresponsiveness or a defensive attitude when problems arose.

What people talk about most

Staff

Clients share positive opinions on staff, consistently highlighting their helpfulness, professionalism, and... See more

Service

Customers had positive experiences with service, often describing it as excellent, quick, and efficient from... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and efficiency... See more

User experience

People report positive experiences with user experience, finding the entire process straightforward,... See more

Response time

Users describe positive interactions with response times, highlighting quick and efficient communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely faultless experience! Firstly Josh who I’m sure was still making calls past closing time to secure the finance for me! And then Mhairi Claire who called me back first thing the following mo... See more

Rated 5 out of 5 stars

Excellent service from all the team at carmoney. Arranged my finance for my van very quickly and with no fuss. All the team are experts in their field and provide a knowledgeable, efficient and frien... See more

Rated 5 out of 5 stars

The agent i spoke to named Rob, was really good quick and precise and done everything he could to help me, which I appreciated very much. A few unlucky episodes for me but he always came up with somet... See more

Rated 5 out of 5 stars

Thomas was really helpful throughout the process of buying my car, getting things done and ready in a timely fashion and kept me informed about evey step. I highly recommend this company.

Company details

  1. #48 of 63 best companies in Car finance and loan company

Written by the company

You are in good hands with the car finance ninjas! CarMoney are one of the UK's leading car finance brokers, and have been making customers very happy since 2016 and, according to our reviews, we are pretty good at it! If you are looking for great rates and a top-notch service, then you have come to the right place. We tailor rates to you, so you can make an informed decision and drive away happy. We work with a panel of top lenders from across the UK to find you the best possible deal, and do all of the paperwork for you. So all you need to do is decide on your new car! So if you are looking for the best rates, and a clear and transparent service, then look no further. There are no hidden fees, no confusing jargon, just excellent rates and service. Come and see why we are rated so highly by our customers! Representative 17.8% APR. CarMoney is a broker not a lender.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

The service has been brilliant

The service has been brilliant — everything has been so smooth and quick. I would highly recommend going through CarMoney. I can’t wait to pick up my new car!

A special thank you to Rhys, who has dealt with all of my enquiries. His communication has been amazing throughout and he has made the whole process stress-free.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Steven my allocated Ninja was friendly…

Steven my allocated Ninja was friendly and listened to all my daughters needs. He was superb!
Unfortunately the car we wanted was sold but Steven was really helpful and sent more cars for me to look at and so we ended up buying a similar car.Smooth & quickly sorted out. Many thanks

2 May 2026
Unprompted review
Rated 5 out of 5 stars

really work fast as ninjas

friendly staff and quickly like a ninjas sort out everything dont look on that it was weekend and bank holiday Monday everything was done quickly efficiency saved my time and put me back on road in no time. Massive thanks to my ninja Connor who was so patience with me as I needed car urgently and was in bit stress but he handled it very calmy and professional.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Simply amazing

Simply amazing, carmoney was so effective in their communication and to find a vehicle for me, very professional and on point , will truly recommend

30 April 2026
Rated 5 out of 5 stars

Dealt with Reece

Dealt with Reece. He was brilliant. Very helpful and very efficient. Made the whole process very easy! So appreciative of all his his. Highly recommend.

6 May 2026
Unprompted review

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