AK MEET AND GREET  Reviews 

431
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently state that the staff members are exceptionally polite, friendly, and efficient when handling vehicles during drop-off. Many people also appreciate the prompt collection services provided close to the airport terminals. However, some customers also noted significant issues regarding extremely long waiting times upon returning from trips. A few other people also felt that receiving unexpected parking fines after leaving their vehicles unattended was very frustrating. Consumers additionally mentioned experiencing complete radio silence when attempting to contact the company for assistance. Others faced last-minute changes to their booked parking arrangements without prior notice.

What people talk about most

Service

Users describe ambiguous interactions with service, reflecting heavily split experiences regarding the... See more

Staff

Customers consistently note ambiguous experiences with staff. Reviewers frequently praise the team as... See more

Location

Reviewers highlight ambiguous aspects of location with mixed feelings. Some consumers mention that the... See more

Customer communications

Clients share negative opinions on contact regarding frustrating communication and unreachable support.... See more

Booking process

Customers had ambiguous experiences with booking_process. Consumers describe confusion regarding the type of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great friendly staff very efficient called 20 minutes before hand driver was waiting he helped with our luggage and got us to the airport on return called when landed and again he was waiting when... See more

Rated 5 out of 5 stars

The service was really good. Staff were very friendly and communicate well what will happen and what to do on our return. We were collected very quickly. Staff Habib and Azz were nice and professiona... See more

Rated 5 out of 5 stars

Fantastic friendly staff and my car was well looked after while I was away. It would have cost me almost double to use a local taxi service but using my own car was an easier option

Rated 5 out of 5 stars

Excellent customer service and good communication during drop off and collection. Very helpful staff. Car was waiting for us on return without any delay, will definitely use them again


Company details


Contact info

3.4

Average

TrustScore 3.5 out of 5

431 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 1 week

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3.4

All reviews

(431)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Birmingham airport

on drop off at Birmingham airport, even though we rang them coming onto the round about outside of the airport...so plenty of notice, they still kept us waiting 40 minutes to drop off our car, thankfully only 15mins on the return journey, but still it was pouring with rain so we luckily stayed in the airport.

16 February 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend using Meet and Greet

Highly recommend using Meet and Greet

I’ve had a great experience using meet and greet! The changeover went so smoothly, there was no waiting around upon arrival and when leaving. The staff were so kind and professional. It made my holiday much more easier knowing my car was safe and minutes away from Birmingham airport. My flight was delayed for 7 hours and they didn't charge any fee. The car was ready for pick up every time. I will definitely be using this service again.
Thank you.
Pawel

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Easy drop off and collection at the train station. 5 mins to terminal via the skytrain. Meet and greet were there waiting for us both times! Thank you ))

25 February 2025
Unprompted review
Rated 5 out of 5 stars

comfortable journey

comfortable journey
overall experience is smooth. The parking staff and phone operator is nice they guide well and give excellent service highly recommend.

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience , we had an early morning flight and we found the valet parking easy, someone met us there and took our keys then when we got back someone met us in the same spot and handed the keys back. Carpark is very close to airport so not far to walk and was easy enough to call them half hour before each time and call was answered and everything was easy. Would recommend and will use again! Thank you

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Faultless, easy to contact and much cheaper than other options

Excellent service for a trip over Christmas - location fantastic for dropping off (no need to worry about paying to enter a dropping-off zone like at other airports), and when we phoned after collecting baggage, the car was already parked up in the train station drop-off car park ready to collect. I was also able to easily contact them to change the car details when my own vehicle unexpectedly had to go into the garage!

29 December 2024
Unprompted review
Rated 5 out of 5 stars

Booked a while back for a week's…

Booked a while back for a week's parking. Arrived early morning and they were waiting for me. Simple exchange and I was off on holiday. Arrived back today and called them to say I had landed and was in my way to collect my car. Saj answered and said he would be waiting for me. True to his word Saj was waiting with me car and keys. I cannot praise them enough for their professionalism and anybody parking at Birmingham airport you should consider using these guys as I will again.

20 January 2025
Unprompted review
Rated 1 out of 5 stars

AVOID this company at all costs!!!!

Avoid this company at all costs!!!!! Absolutely disgusting company to deal with.

We left our car with AK Meet & Greet under the impression we were booking with Birmingham airport car parks. After waiting 30 minutes for our car to be returned to us, it had been damaged!!!!

They had parked our car at the nearby railway station car park and both sides of the car were keyed!!!!!

They are taking no responsibility whatsoever and offered us 50% towards our insurance excess - really!!

We are currently in the process of getting quotes for the repair and will be sending them the bill - we will take this all the way!

How do these guys sleep at night when you read the reviews of how this company operate!

We will be taking this to a court if we have to!

When you book and pay for valet parking, you expect your car to be safe!!!!

AVOID this appalling company!!!!!

15 November 2024
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM SCAM do not book with this…

SCAM SCAM SCAM do not book with this company, closed no one at the address, contact number out of service, had to pay and park in main airport parking and nearly missed my flight because there is no car park. Scam avoid

15 January 2025
Unprompted review

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