AK MEET AND GREET  Reviews 

431
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently state that the staff members are exceptionally polite, friendly, and efficient when handling vehicles during drop-off. Many people also appreciate the prompt collection services provided close to the airport terminals. However, some customers also noted significant issues regarding extremely long waiting times upon returning from trips. A few other people also felt that receiving unexpected parking fines after leaving their vehicles unattended was very frustrating. Consumers additionally mentioned experiencing complete radio silence when attempting to contact the company for assistance. Others faced last-minute changes to their booked parking arrangements without prior notice.

What people talk about most

Service

Users describe ambiguous interactions with service, reflecting heavily split experiences regarding the... See more

Staff

Customers consistently note ambiguous experiences with staff. Reviewers frequently praise the team as... See more

Location

Reviewers highlight ambiguous aspects of location with mixed feelings. Some consumers mention that the... See more

Customer communications

Clients share negative opinions on contact regarding frustrating communication and unreachable support.... See more

Booking process

Customers had ambiguous experiences with booking_process. Consumers describe confusion regarding the type of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great friendly staff very efficient called 20 minutes before hand driver was waiting he helped with our luggage and got us to the airport on return called when landed and again he was waiting when... See more

Rated 5 out of 5 stars

The service was really good. Staff were very friendly and communicate well what will happen and what to do on our return. We were collected very quickly. Staff Habib and Azz were nice and professiona... See more

Rated 5 out of 5 stars

Fantastic friendly staff and my car was well looked after while I was away. It would have cost me almost double to use a local taxi service but using my own car was an easier option

Rated 5 out of 5 stars

Excellent customer service and good communication during drop off and collection. Very helpful staff. Car was waiting for us on return without any delay, will definitely use them again


Company details


Contact info

3.4

Average

TrustScore 3.5 out of 5

431 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(431)

40 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good and convenient way to drop…

Very good and convenient way to drop off and pick the car if you plan to make a journey from Birmingham airport. Staff are friendly and have prompt and professional service. I have used this service in the past too and thoroughly happy with the service.

11 January 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Saj for your helpful communication

The drop off experience was smooth, with an attendant waiting to take our car. The pickup was equally as smooth, with A man named Saj being on hand to pass the car over to us on time and with a really pleasant level of service. Communication was clear all the way through and I wouldn't hesitate recommending them

10 January 2025
Unprompted review
Rated 5 out of 5 stars

an excellent service both drop & collect

Saj provided an excellent service both at start & end of our holiday. The Birmingham Airport station drop off point was easy to find, we rang ahead as instructed & Saj was there to greet us by name & to take our car. On the return journey he had even warmed the car up for us &car was there & waiting - no hanging around in the cold waiting for a bus to get to airport parking, no long walk after parking the car - car park is right next to Birmingham International Train Station which provides a free train shuttle into the airport every 3 mins - a fantastic service & reasonably priced

10 January 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed with this company

Very disappointed with this company. Drop off was smooth,however on return called the number as requested to inform them we were at arrivals as we had no luggage to collect. The guy answering the phone was extremely rude and disrespectful. He was shouting and accusing me of not listening to him when I pointed out valet service included pick up from arrivals. Left feeling very distressed by this experience. I spoke to a guy who claimed he was the manager...Icky Hussain. I explained what had happened and he said he would text me details of who I should raise this matter with. Obviously this did not happen. I would not recommend this company.

3 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, car well taken care of; just as we left it. Additionally, you respected the time as we agreed; not to mention excellent price. I would recommend anyone.

Henry M.

2 January 2025
Unprompted review
Rated 5 out of 5 stars

Incredible service

Incredible service, everything was so simple and easy to use and at great value.
Best meet and greet service we've ever had.

1 January 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Guy was there as soon as we arrived at Birmingham International to pick up the car. Rang them on our return having collected our luggage, and they were already waiting.

I have to admit, I was a little hesitate initially, as I wasn’t given any paperwork, or receipt after handing over my keys. However, would highly recommend, as it was a stress free process, and very reasonable price for the 10 days we were away.

22 December 2024
Unprompted review
Rated 5 out of 5 stars

The best meet and Greet service I…

The best meet and Greet service I found.
On my return we found our Car battery was flat. They help with Jumpstart and start in a minute. And found that they help all the way to make sure you reach your destination (home) safely. What a best service and support.

31 December 2024
Unprompted review
Rated 5 out of 5 stars

100% recommend

First time using from Birmingham interchange meet and greet received first class treatment would 100% use again car only did 2 miles so parking cannot be far from meet great. Staff very professional and friendly you would not be disappointed if used great value for money.

27 December 2024
Unprompted review
Rated 5 out of 5 stars

Slick operation. Brilliant!

Slick operation. 100% reliable, was so easy. Extremely professional and friendly.
Very very impressive.
The only improvement I'd suggest is the wording on the email confirmation could do with more precise detail.
I WOULD 100% HIGHLY RECOMMEND THIS SERVICE AND WILL USE AGAIN

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Really quick communication and a very efficient service, I will definitely use again

19 December 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look