Carpetright Nederland Reviews 4,995

TrustScore 4 out of 5

3.9

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See what reviewers are saying

Rated 5 out of 5 stars

Thank you very much for the great service, kindness and helping me with making the right choice of carpet and for the help finding someone to place the carpet so soon for me. Many thanks to the emplo... See more

Company replied

Rated 5 out of 5 stars

The staff helped me pick the carpets quickly. Further, carpets were delivered in the timely manner. The carpets are of good quality for relatively normal price.Everything was as agreed with the staff.... See more

Company replied

Rated 1 out of 5 stars

NIGHTMARE COMPANY - DON'T BUY HERE. Writing a review here to warn other consumers. Unfortunately, I have a similar experience to reviewer Nellie Tran. I went to Carpetright thinking I'd... See more

Rated 3 out of 5 stars

I got some good advice for carpet. As the company is also dependent on the upholsterers, who can unexpectedly become ill. But luckily we got an appointment after one week. The installation was quick... See more

Company replied

Company details

  1. Flooring Shop
  2. Carpet Retail Shop
  3. Rug Shop

Written by the company

Carpetright is dé vloeren- en traprenovatiespecialist van Nederland! Met thuisadviseurs door het hele land leveren we de beste service, scherpe prijzen en hoge kwaliteit vloeren. Maak je thuisadvies afspraak nu online.


Contact info

3.9

Great

TrustScore 4 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

eCRNL1000036592

STOLEN MONEY and no service, I ordered a Carpet on November 11th 2022 and it has still not arrived in mid January 2023. No response to phone calls or emails. Do not buy from this place as you will not see your goods or money.

12 January 2023
Unprompted review
Carpetright Nederland logo

Reply from Carpetright Nederland

annoying to read. I have just sent you an e-mail. I assume we will have resolved this with you in the near future.

Rated 2 out of 5 stars

Bad communication - No refund

Bad communication
Now that everything is done and paid, they are not responding ...
They have not use or install what I have paid, I ask multiple time to simply give back the money because the articles were returned. No answers ...

15 September 2022
Unprompted review
Carpetright Nederland logo

Reply from Carpetright Nederland

Good morning Mr Labrut. We understand there is contact between you and the shop. Therefore, we assume that everything will be resolved to your satisfaction. In the unlikely event that things do not go according to plan, we would like to hear from you at klantenservice@carpetright.nl. Thank you in advance.

Rated 5 out of 5 stars

We had great experience the team of Carpetright Utrecht Europalaan, Peter de Klein

We had great experience the team of Carpetright Utrecht Europalaan, in particular with Peter de Klein. They were very friendly, helpful in guiding us in our choices, and throughout the whole process.
We had very difficult situation with a hot water flooding on a bamboo floor which let to very large growth of black (and another known colors of) mold, and it was very difficult process to remove the old floor and prepare for the new one.
During te removal of the old floor the wheel of the machine broke, and it needed to be taken out of the apartment and a new one was brough in the same day. Amazing operation without any significant damages on walls, door frames etc.
Because of some residual moisture, we had to start the placement of the floor with a delay, even overlapping with the return of our furniture, but the team (Emre) did very good in placing the PVC, and taking care of perfect alignment of the floor and sealing the “plints” with the walls and the floor.
Thank you for the good job!

13 September 2022
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Reply from Carpetright Nederland

Thank you for your trust and this great review! Chapeau team Utrecht 🤗

Rated 5 out of 5 stars

Impressed from beginning to end…

We were impressed from beginning to end with our experience at Carpetright in Amsterdam. Selecting and buying our new laminate and carpet was easy and the sale associate was very helpful. We were able to get an installation date soon after our purchase. The floor and carpet installer was fantastic - very detail oriented. They treated the job like they were installing in their own home. We are very, very happy with our new floors and our carpeted stairs. Definitely a five-star experience.

8 August 2022
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Reply from Carpetright Nederland

Hi Justin​,

Thanks for your 5-star rating! Glad to read that you had a great expierence with our store in Amsterdam. Enjoy your new floorings!

Kind regards,
Joop​

Rated 4 out of 5 stars

Twee trappen plus overloop laten…

Twee trappen plus overloop laten stofferen door Carpetright.
Prima gedaan, nette mensen die het gelegd hebben. Alle troep netjes mee genomen.
Wij zijn tevreden.

16 May 2022
Carpetright Nederland logo

Reply from Carpetright Nederland

Beste Dolf​,

Bedankt voor je positieve review en voor het compliment. Veel plezier met de nieuwe aankoop.

Groet,
Joop​

Rated 4 out of 5 stars

I was attended to by nice staff in…

I was attended to by nice staff in Sittard even when they couldn't speak English, they made the effort to get someone to assist. Explanation on the product was given perfectly which allowed us to make an inform decision. The reason for not giving 5star was just the fact that the price is higher in comparison to other stores.

15 May 2022
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Reply from Carpetright Nederland

Dear ND​,

How nice to read that you were served so well. this shows that providing good service is very important to our customers. Thanks for your review 😃

Kind regards,
Jet​

Rated 5 out of 5 stars

New carpet for the stairs and bedroom

We ordered the new carpet by Carpetright in Amsterdam. The 2 workers did a great job. They worked hard and very precisely. They removed the old carpet and replace it with the new one. Great job .....nice new look.

10 May 2022
Unprompted review
Carpetright Nederland logo

Reply from Carpetright Nederland

Hi Savina​,

Thank you for your 5-star review! Please enjoy your new carpet!

Kind regards,
Joop​

Rated 5 out of 5 stars

10/10

I am very happy with the services provided by Carpetright. I had visited the shop many times and staffs were really helpful. I had chosen the offer where services would be free. I had even checked the prices before the offer and it had not changed and korting was applied on the same amount. It means the offer was not fake or made up.
The person who had come for the service was really well behaved and very skilled in his job.

They have even allowed to take samples to home to see how does it look. I couldn't return on time because of personal reason but they were so considerate.

My friends and family everyone is very happy with the products. It really up to our expectations. Thanks a lot :)

22 April 2022
Carpetright Nederland logo

Reply from Carpetright Nederland

Dear Kumar,

Thank you very much for your review. Glad to read that you are satisfied with our service. Enjoy your new products!

Kind regards,
Joop​

Rated 4 out of 5 stars

Recommended

Pros: Good quality! Expert advice! Professional installation!
Cons: High Price! Long Delivery time!

7 April 2022
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Reply from Carpetright Nederland

Hi Reza,

Thank you for the nice compliment. And of course also for your feedback. We hope you will enjoy your purchase! 😊

Kind regards Jet

Rated 5 out of 5 stars

Great customer service with John in…

Great customer service with John in Hilversum. Quick delivery of my cutain. Extra attention for the sizing was worth it. Very happy!!

3 March 2022
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Reply from Carpetright Nederland

Dear Hayes,

Thank you for your review. Glad to read that you had a great customer expierence and enjoy your new curtains.

Regards,
Joop

Rated 1 out of 5 stars

Incompetent and unprofessional service

We have ordered curtains and blinds twice from them, and both times the experience has been terrible. The communication and service is extremely poor. We advice everyone to stay clear of them.

19 February 2022
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Reply from Carpetright Nederland

Hi S Sharma, that experience is not okay! If we can help you further, please inform us at klantenservice@carpetright.nl

Update:
S Sharma, your problem is known at the shop, they will fix it!

Regards,
Katja

Rated 5 out of 5 stars

We bought some roller blinds

We bought some roller blinds, wooden blinds and curtains. The advise was very good and we are very happy with the result and the whole process.

14 February 2022
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Reply from Carpetright Nederland

Hi Jesus, (he knows me), that's wonderful to hear! Enjoy your curtains & blinds. Thank you for the feedback!

Regards,
Katja

Rated 1 out of 5 stars

I am not happy at all with the work…

I am not happy at all with the work done by Carpetright. In 3 months I have spaces in my wooden parquet.
A wouldn't recommend Carpetright at all.

17 January 2022
Carpetright Nederland logo

Reply from Carpetright Nederland

Hi Liliana, that's not good news! We will look into this and get back to you.

Kind regards,
Katja

Update: Liliana, we've tried to reach you by phone, please react on your voicemail.

Regards,
Katja

Rated 5 out of 5 stars

Trap is perfect gelegd

Trap is perfect gelegd. Top personeelslid

26 November 2021
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Reply from Carpetright Nederland

Fijn om te horen! Bedankt voor het delen van je ervaring. Groet, Gracia

Rated 1 out of 5 stars

Worst service ever

Worst service ever. I bought a pvc floor, the week it was supposed to be put into my house I got a call it wasn't available for 2 more months. They wouldn't let me cancel my order at first, only if I paid 50% of the amount.

7 November 2021
Unprompted review
Carpetright Nederland logo

Reply from Carpetright Nederland

Hello Ricky, we would like to take a look into this. Could you please contact us via klantenservice@carpetright.nl with your order number + complaint? We hope to hear from you! Kind regards, Gracia

Rated 1 out of 5 stars

It’s carpetwrong not right

It’s carpetwrong not right, I ordered from them and the carpet was shorter than I ordered.

3 November 2021
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Reply from Carpetright Nederland

Hi Muath, in the mean time we already had contact with each other about your review. If we can help you with anything else, let us know! Kind regards, Gracia

Rated 5 out of 5 stars

I'm very glad with the purchase of my…

I'm very glad with the purchase of my blackout curtains from Carpetright. They arrived on the agreed date/time!
Thank you very much!

8 October 2021
Unprompted review
Carpetright Nederland logo

Reply from Carpetright Nederland

Hi M. Draisma,

We're very happy to hear this! Thank you for sharing!

We hope to see you next time.

Kind regards,
Gracia

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