Carpets And More Reviews 195

Fantastic company to deal with. I needed my flooring quickly, Jason couldn’t have been more helpful and marked my order as priority. I received my flooring on time and I’m delighted with it.
Thank you Jason for keeping me updated throughout, I wouldn’t hesitate ordering from you again.

Absolutely beautiful carpets. Delighted with the service. Would definitely recommend..

Very helpful and friendly advisor and quick delivery.

Thank you Akhram and Jason.
Absolutely fantastic to deal with from start to finish. They helped us with the measurements and kept us informed throughout.
Will be ordering again as have 2 more bedrooms and some amtico flooring for the large rear extension which is being built.
Many Thanks lads

Exactly as ordered. Great price.

Jason was so helpful, pleasant manner and followed through on everything. Carpet delivered on time with helpful driver. On Jason’s recommendation found fitter on NICF - great job.

Placed order with them, was provided with delivery date. Called on the date of delivery to be told they hadn't been successful in getting hold of the flooring and they wouldn't be able to uphold the order. Apparently, they had been trying to get hold of the flooring in the days before, so they could have made a phone call to inform me about the issues they had been facing, to warn me. Disappointing that they didn't inform me and really let me down. The delivery date was last week and I am still facing delays now trying to get hold of flooring from a different company for my customer and this has had a knock on affect for my company. Really disappointing and not what you expect. Supply chains are difficult at the moment but it's not difficult to contact customers!

Great communication and very accomodating with our order.
Would recommend to anyone looking for high quality engineered wood floors.

Paid a lot for their delivery which was scheduled two weeks after payment.
and delivery date confirmed by email.

Where they say
"We do also advise not to book fitting before delivery is confirmed by our team"
It was confirmed by email. So their excuse to me is invalid.

By midday on the delivery day nothing had been delivered.
Contacted C&M to find out delivery time only to find that the vehicle had broken down - in which case why didnt they contact me? (this did seem like an excuse to me)
Couldn't give another delivery time except that it would be the next day which is a Saturday. But I would have to wait until 17:00-17:30 on the Friday when they could confirm!!! Where I was told it would now be Monday AM. Really!!
When I asked for a refund on the delivery charge was informed it was nothing to do with them.
Massive inconvenience to me and the price this company charge is not cheap,

First and last time I would use this company and I would defiantly not recommend them.

Very responsive. Good price. Would definitely use again.

We got exactly what we ordered with no fuss, and on time..

I had an absolute nightmare with this company. After ordering my carpet, I phoned to confirm the delivery date then booked a fitter 2 days after this. However, my carpet was 3 days a late and I ended up having to pay a fitter when there was no carpet to fit. Phoned them multiple times, was always told that they would phone back but they never did. Even got an email saying that it had arrived when it happened.
I gave 2 stars as the guy on the phone was nice if not very helpful.

From start to finish orderd a high end range of carpet santino royal akram and Jason was fantastic would highly recommend many thanks again
Mark
Leeds

Good selection of carpets at good prices. Easy to deal with and good advice when calling before placing my order. Small issue with delivery date. Would certainly purchase fro again

Great service, ordered goods on the Wednesday and was told delivery for the following Tuesday as it was bank holiday, goods arrived next day.
Would definitely use again

Great company,super helpful would throughly recommend. Will be looking at these next time I need carpet

Great website and good choice of flooring, carpets etc
Only negative was delivery was not on time stated and if I hadn’t rang to check and ask I wouldn’t have known when I would have received my order, believed to have been a transport issue

Easy to order online. Easy to speak to a person. Rang the delivery driver to get an ETA for me. My underlay was missed off by accident but they arranged for delivery first thing (literally 6am!) Next day as I had the fitter coming that morning. Very pleased wouldn't hesitate to recommend or use again.

Second time I’ve ordered from Carpets and More.
Cheapest price for the carpet I was after. Excellent service. Friendly member of staff when I called them to check delivery. Carpet delivered ahead of time - delivered into house for me. Polite and pleasant delivery man
Carpet exactly what I ordered and happy with it.
Will be using again

Customer service is top notch, they noticed that we may have made a mistake with our order and reached out to confirm. We had indeed, they were happy to resolve on our behalf. Thank you so much!