Very pleased with our initial experience of Carpets and More (contact was Jason). 30sqm of superb carpet at a very competitive price. Looks fantastic in situ. It made us decide to do all the other... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I found this company to provide an excellent service throughout the process of ordering my carpets. They were easy to get in contact with and speak to a person and they updated me on progress of my or... See more
Company replied
I’ve been extremely impressed with this company. I found the carpet I wanted on their website at a very competitive price and called to ask if it could be made into an area rug. They contacted the b... See more
Company replied
I am a returning customer and have for a period of times ordered carpets and wooden flooring from C&M Carpets. I have received wonderful service and my needs have so far met my needs. Thyrrel has main... See more
Company replied
Company details
- #23 of 82 best companies in Flooring Shop
- #12 of 31 best companies in Carpet Retail Shop
- #32 of 100 best companies in Garden
- #7 of 36 best companies in Wood and laminate flooring supplier
Contact info
Gould House, M20 4ZE, Manchester, United Kingdom
- sales@carpetsandmore.co.uk
- carpetsandmore.co.uk
4.8
Excellent
195 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service - on the phone and by email.
Carpet was held for us until we could receive delivery of it.
30 May 2022
Reply from Carpets And More
Thanks for the great review, glad you were happy with the service, communication and your deliver! Looking forward to welcoming you back.
Great service and personable
26 May 2022
Reply from Carpets And More
Thanks for the great review! Glad you're happy with the service, always happy to help.
Very impressed with the service…
Very impressed with the service received and delivery came on the date we arranged.
The driver was very helpful when unloading our carpets.
20 May 2022
Reply from Carpets And More
Thanks for the great review! We're delighted to hear all went smoothly and you were happy with the delivery and the helpful driver. We look forward to welcoming you back!
Brilliant service from Jason
Brilliant service from Jason. Very polite & courteous both via email and over the phone. Carpets were delivered very promptly, and I was kept informed of the progress throughout. Also gave me a special price too :)
Would definitely recommend.
20 May 2022
Reply from Carpets And More
Thank you for the lovely review, we've passed on your kind feedback to Jason. We're delighted you were happy with the communication, delivery and price! We look forward to welcoming you back!
Great service, until........
First impression was very good. Reasonable price, good communication and customer service. Beware that this company always uses a one man delivery service, does say this in t&c and also in the carpet description but maybe a reminder e mail emphasising this with invoice would be good. They sent the wrong door bar with the order but had no response from them re this. It was only a couple of quid and went and bought one elsewhere but just an acknowledgement from them would have been nice.
18 May 2022
Unprompted review
Reply from Carpets And More
Thanks so much for the valuable feedback, we do our best to communicate a one-man delivery service with our customers at as many opportunities as possible. Also thank you for letting us know re the door plates - we will get these refunded for you, glad you were able to sort. Thank you once again for your valuable business, if you need anything else please don't hesitate to get in touch!
All good! 👍
Great pre sales customer service, well priced and speedy straight forward delivery - defiantly use again. 👍
8 May 2022
Reply from Carpets And More
Thanks for the lovely review, and your valued business!
We'd be happy to welcome you back should you need anything else.
We did have a problem but it was made…
We did have a problem but it was made good very quickly and the staff at Carpets and More were excellent and very helpful. I would not hesitate in buying a carpet from this company again.
12 April 2022
Reply from Carpets And More
Thank you for the valuable feedback! We're glad you are happy with the service and your order, glad we were able to sort any issues out for you and you'd be happy to use us again! We look forward to welcoming you back.
good service and customer care
11 April 2022
Reply from Carpets And More
Thanks for the great review! We're delighted you are happy with the service & customer care. We look forward to welcoming you back!
Very pleased with everything
Very pleased with everything - easy to order, delivery arrived when they said it would and within 2 weeks of my order, cheerful delivery chap and great proudct. We are really enjoying the new carpet.
9 April 2022
Reply from Carpets And More
Thanks for the great review! We're delighted you are happy with your purchase and the service received. We hope you enjoy your beautiful new flooring. Looking forward to welcoming you back!
Good customer service
Good customer service, quick replies and helpful throughout. Onto my third order with them would highly recommend
28 March 2022
Reply from Carpets And More
Thank you so much for the lovely review and your valued business! We're delighted you are happy with your orders - and we look forward to welcoming you back!
Great service from ordering to receiving carpets
Ordered on line. Arrived on specified date. Driver very pleasant and helpful. No problems overall. Would recommend this company.
21 March 2022
Reply from Carpets And More
Thank you for the great review! Glad you were happy with the service and you'd recommend us. We look forward to welcoming you back!
Carpets and more were good
Carpets and more were good, kept me updated on delivery etc. Unfortunately, the delivery company failed to show up on the day we were promised, and delivered the next day. Not much use if you arent at home (we were luckily).
17 March 2022
Reply from Carpets And More
Thank you for you feedback, glad you received your order, apologies for it arriving a day late we have spoken to the transport company to ensure this does not happen again as it was out of our hands. Glad you found our service and updates helpful nonetheless and thank you once again for your valued business. Don't hesitate to get in touch should you need anything else and we'd be happy to help.
Great communication and price!
Best price I could find for what I required, great communication and regular updates on delivery. Thank you.
15 March 2022
Reply from Carpets And More
Thanks for the great review! Glad you're pleased with your order and service received. We look forward to welcoming you back!
Excellent carpet,price,communication…
Excellent carpet,price,communication and delivery.
I bought telenzo carpet and cloud 9 underlay at a fraction of the shop price.
Everything from ordering to delivery went perfect. I needed 2 pieces of the carpet for my landing and 2 staircases which wasn’t a problem for them. I was told delivery would be 5 working days but was contacted by carpets and more offering a quicker delivery. Really impressed with everything.
If,like me ,you are hesitant about buying carpet online don’t worry .
11 March 2022
Reply from Carpets And More
Thank you so much for the lovely review and valuable business! We are delighted you are happy with your purchase and service received, glad we could get your order to you even quicker than quoted and managed to save you money on the store prices! We look forward to welcoming you back!
Great product at a great price
Great product at a great price. I had to call a couple of time re delivery (due to changes my end!) and got through super fast and spoke to helpful people. Great company, will use again for sure :)
20 February 2022
Reply from Carpets And More
Thank you for the wonderful review! We are delighted you received your order on the date you required and that you are happy with the service. We look forward to welcoming you back!
Excellent price and fantastic customer…
Excellent price and fantastic customer service. Thoroughly recommend.
12 February 2022
Reply from Carpets And More
Thanks for the great review! We're delighted you're happy with the price and service - looking forward to welcoming you back!
Great prices and friendly service
Great prices and friendly service, along with fast delivery! What more can you ask for?
21 December 2021
Reply from Carpets And More
Thanks for the great feedback, we're delighted you were happy with the service and delivery - we'd be delighted to welcome you back!
I ordered on line and your operative…
I ordered on line and your operative was very helpful the costs were less than John Lewis and the delivery was as advised and on time
18 December 2021
Reply from Carpets And More
Thanks for the great feedback, we're delighted you're happy with your order, glad we could save you money and get your order on time as requested! We'd be happy to welcome you back.
BAD DELIVERY
The carpet it’s self is beautiful.
Exactly what we wanted, the reason for the 2* is purely down to the delivery.
The service from the delivery driver was horrific.
After carpets and more calling us to to reschedule deliver for 6am at a property that we are not currently living in, we agreed and my husband made the trip at 5:30am to be there for when it arrived.
When the delivery showed up they dropped it on the curb and when my husband asked for help to get it in to the property he replied “that’s not my job mate”
6AM on a winters Tuesday morning, it’s pitch black, freezing cold and the delivery man was going to leave two large roles of carpet and underlay on the pavement. My husband was furious. Resentfully the driver eventually helped but that was after he was extremely rude.
Purely because of this experience we won’t be using carpets and more again
18 December 2021
Reply from Carpets And More
Thank you for your feedback. Sorry to hear that re the driver, we pride ourselves in the delivery service and usually get commended for the service and the drivers help, and during this exceptionally busy period we have worked extra hard to fulfil as many deliveries as possible - 99% of the time drivers are able to take carpets indoors and will bend over backwards to do so, on the rare occasion it may need to be a curb-side delivery, but we're glad the driver was able to bring them in for you. We are glad you received the order and are happy with it nonetheless. Thanks again for your business.
Communication was amazing
Communication was amazing. Delivered sooner than expected. Would highly recommend
13 December 2021
Reply from Carpets And More
Thanks for your lovely review - glad we could deliver even sooner than expected, happy to help! We look forward to welcoming you back.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.