Carpets And More Reviews 195

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and excellent service, making the ordering process smooth and efficient. Many people highlight the prompt and well-communicated delivery service, often noting that products arrived on time and were handled with care. The quality of the products, including carpets and vinyl flooring, is also frequently commended, with many customers finding them to be of great value and exactly as expected. However, some customers experienced issues with their orders, such as incorrect items being delivered or delays in receiving their products. A few people also mentioned unexpected additional costs for delivery, particularly to certain regions.

What people talk about most

Staff

People report positive experiences with staff. Customers consistently praise the helpfulness and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the speed and... See more

Product

Clients share positive opinions on product quality and value. Many reviewers praise the fantastic appearance... See more

Service

Customers had positive experiences with service. Many reviewers found the service excellent throughout the... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of contact and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with our initial experience of Carpets and More (contact was Jason). 30sqm of superb carpet at a very competitive price. Looks fantastic in situ. It made us decide to do all the other... See more

Company replied

Rated 5 out of 5 stars

I found this company to provide an excellent service throughout the process of ordering my carpets. They were easy to get in contact with and speak to a person and they updated me on progress of my or... See more

Company replied

Rated 5 out of 5 stars

I’ve been extremely impressed with this company. I found the carpet I wanted on their website at a very competitive price and called to ask if it could be made into an area rug. They contacted the b... See more

Company replied

Rated 5 out of 5 stars

I am a returning customer and have for a period of times ordered carpets and wooden flooring from C&M Carpets. I have received wonderful service and my needs have so far met my needs. Thyrrel has main... See more

Company replied


Company details

  1. #23 of 82 best companies in Flooring Shop
  2. #12 of 31 best companies in Carpet Retail Shop
  3. #32 of 100 best companies in Garden
  4. #7 of 36 best companies in Wood and laminate flooring supplier

Contact info

4.8

Excellent

TrustScore 5 out of 5

195 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Faultless service

Very competitive prices. Great communications. Delivery on the stated day.
Faultless service

12 December 2021
Carpets And More logo

Reply from Carpets And More

Thanks for the lovely review! We're delighted you're happy with the communication, delivery and service received. We look forward to welcoming you back!

Rated 5 out of 5 stars

Will use again

Easy to order and promptly delivered in strong protective packaging.

9 December 2021
Carpets And More logo

Reply from Carpets And More

Thanks for the great feedback and review - we're delighted you were happy with your order. We look forward to welcoming you back!

Rated 5 out of 5 stars

Good service

Easy ordering, great price, delivered on time. Second time I’ve used Carpets and More and would recommend.

5 December 2021
Carpets And More logo

Reply from Carpets And More

Thanks for the great review and the valued business! We'd be delighted to welcome you back on your next purchase.

Rated 5 out of 5 stars

Good price and prompt delivery

Good price and prompt delivery. Courier was fab but sent to deliver on his own which was a bit unreasonable given the size of carpet (120kg) -if I hadn’t had my own wheeled boards or had been disabled we would have struggled.

26 November 2021
Rated 4 out of 5 stars

Really great price so will definitely…

Really great price so will definitely look to order again. Our delivery was delayed a couple of days (otherwise l would have given 5 stars ) but l guess that can't be helped with everyone experiencing transport and stock problems.

25 November 2021
Carpets And More logo

Reply from Carpets And More

Thanks for the great review and your valued business! We appreciate your patience and understanding on the delivery, as most are on time there are the odd occasion delays occur out of our hands. We look forward to welcoming you back should you need anything else

Rated 5 out of 5 stars

Superb!!

Great product, great price, great service, all you need, don’t go elsewhere, you will not be disappointed. Thank you all at Carpets and More !!!

22 November 2021
Carpets And More logo

Reply from Carpets And More

Thanks for the lovely review, we're so happy that you are pleased with your purchase and the service - you are most welcome and we look forward to welcoming you back in the future!

Rated 5 out of 5 stars

A satisfied customer

The carpet was delivered, within 10 days of the order (coming from Manchester to greater Glasgow) around 8am as anticipated.
It will be fitted later this week👍

22 November 2021
Carpets And More logo

Reply from Carpets And More

Thanks for the lovely review, we're delighted you were happy with your order and service, we're confident it will look fantastic once fitted! Thanks again for your valued business.

Rated 5 out of 5 stars

Easy to order with very pleasant and…

Easy to order with very pleasant and helpful staff, thank you Akram. Carpet arrived on the day and time stated, actually early! Delivery man again couldn’t be more helpful.

13 November 2021
Carpets And More logo

Reply from Carpets And More

Many thanks for the great review and feedback! We're delighted you were happy with your purchase and service you received, great news your order arrived early! If you need anything else we would be delighted to welcome you back.

Rated 5 out of 5 stars

Absolutely fantastic customer service…

Absolutely fantastic customer service and Akram who I dealt with was brilliant. Kept me updated on progress of order and very very good.

Highly recommend the company. 5 star customer service from start to finish and the carpet was exactly as described. Delighted

28 October 2021
Carpets And More logo

Reply from Carpets And More

Thanks for the fantastic review and your valued business! Great to see you're pleased with the service, communication and finished product. We look forward to welcoming you back should you need anything else.

Rated 4 out of 5 stars

Great price

Great price , the carpet was exactly what we ordered and once they had received the carpet from the manufacturer, delivery was prompt. My only gripe would be that the carpet delivery man wasn't very helpful in getting the carpet into the house

26 October 2021
Carpets And More logo

Reply from Carpets And More

Thanks for the great review and valuable feedback! Sorry you thought the driver wasn't very helpful getting the carpet into the house, the drivers are usually highly commended for their efforts but we will pass on the feedback. Thanks again for your valued business and don't hesitate to get in touch if you need anything else!

Rated 5 out of 5 stars

Excellent service, delivered on time.

Very helpful and did what they said they would. LVT delivered promptly to allow us to finish our kitchen floor after being let down by other suppliers. Great service, would definitely recommend.

25 October 2021
Unprompted review
Carpets And More logo

Reply from Carpets And More

Thanks for the great review! We are delighted you are happy with your order and the service you received, thanks again for your valuable business and recommending us! We'd be happy to welcome you back on your next purchase.

Rated 5 out of 5 stars

Excellent service

Excellent service. Delivery arrived bang on time. Saved a lot of money by ordering direct with this company. Would I use again - 100 per cent and would recommend to family and friends too. Many thanks

16 October 2021
Carpets And More logo

Reply from Carpets And More

Thanks for the wonderful review and your valued business! Delighted everything arrived on time as promised and that you'd be happy to recommend us and use us again - we look forward to welcoming you back!

Rated 5 out of 5 stars

Excellent all round

Excellent all round, very accommodating in providing lengths cut to size, very pleasant and helpful driver.
Carpet is now fitted and looks lovely.

11 October 2021
Carpets And More logo

Reply from Carpets And More

Thank you for the lovely review! We're delighted you are happy with the service, delivery and end product - thanks for the business and we look forward to welcoming you back soon!

Rated 5 out of 5 stars

Extremely happy

Extremely happy with my purchase will definitely be ordering more excellent customer service. Fast delivery highly recommended 👍🏼

2 October 2021
Carpets And More logo

Reply from Carpets And More

Thank you for the lovely review and your valued business! We're delighted you're happy with your purchase and the service, we look forward to welcoming you back!

Rated 5 out of 5 stars

Jason and Akram are amazingly helpful

Jason and Akram are amazingly helpful. First class service and a great price. Always picked up the phone or called back if they missed my call. I needed carpets urgently as a fitter had a cancellation and they go them to me within days. Highly recommend and have already told lots of people about them. Great price, great service. About to order some more from them.

14 September 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - friendly and helpful staff and a good selection. Good value for money

The delivery chap was very kind and very helpful and moreover a nice early morning delivery

We could not have asked for more and will be back soon to order more carpet for our new home

13 September 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look