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Carplus Reviews 3,439

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 590 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently described as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the smooth user experience and the quality of the product. However, some customers also noted issues with customer service, mentioning a lack of responsiveness and empathy after a purchase, particularly when problems arose with the vehicle. A few other people also felt that the process was time-consuming or that they were sold a car with unexpected issues.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the brilliant and... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

User experience

Clients share positive opinions on user experience, often describing it as smooth, easy, and stress-free.... See more

Product

Reviewers highlight positive aspects of the product. Many customers express satisfaction with their new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I applied online at 1am Friday. Said called me back at 9am, he found me my preferred car within 10 minutes. I was unavailable over the weekend, so he called me back on Monday, the original car was... See more

Company replied

Rated 5 out of 5 stars

Tony was exceptional from start to finish. Listened to what i was looking for and gave me excellent options. He explained the whole process thoroughly and the terms and condifions very well. I am now... See more

Company replied

Rated 5 out of 5 stars

Sanjay made my experience from start to finish just effortless. The calls were made in time when he said he would call me. Steps were so easy to follow and the help from Sanjay he deserves a... See more

Rated 5 out of 5 stars

First class service from Marshall at Carplus. Helpful patient and very polite service, Recommend Carplus to anyone couldn't fault the service. Thank you 😊

Company replied


Company details

  1. Car finance and loan company

Written by the company

At Carplus we make it our goal to compare and provide cost-effective car finance for customers looking to buy a car, no matter what their circumstances are. We offer the best service and low rates starting from 9.9% APR. We offer car finance with same day approval. With high approval rates, Carplus offers bespoke approach to each applicant and 97% of the customers would use us again. We have a wide range for finance options – from £2,000 to £50,000, so that you can afford to purchase any vehicle from any dealer. Get an instant decision on your car finance now.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Freddie was amazing

Freddie was amazing, he was so nice to talk too and made me feel really at ease with the whole process and I felt very supported by him. I would highly recommend

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Worse experience ive ever had

Worse experience ive ever had. Stuck me with a dodgey dealer. Selling dodgey cars with issues. After calling and emailing non stop. Theyve tried to slip out of all the issues consantly with the vehicle. Thwy sell you wareanty with thw finance. And yet they couldnt even be bothered to activate it staff. Are very rude. Customer service. Useless going to trading standards as the car has had no end of problems. Lied that the vehicle was in drivable condition and fresh service. Cost me 1000 in repaurs so far. Still needs a service. Still all lights on dash. Im now getting ignored. And coz its finance. Im legally oblidged tp pay for the vehiclee. Which btw im paying 14000 for a 7k car

22 January 2026
Unprompted review
Rated 5 out of 5 stars

They help me to find Car finance with…

They help me to find Car finance with Provisional license and i am very happy for that. And specially i am thankful Mr. Alen, he helped me alot throughout. And help me to find best Car. Very supportive and Humble guy.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

I had a really great experience

I had a really great experience, Daniel Oraegbuna did everything and more to help me find the right car. It definitely wasn’t easy but he never stopped helping. Thank you so much!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Just wanted to say great experience…

Just wanted to say great experience with Carplus and a special thankyou to Fezan who was my account manager.

We had an issue with the car I was sourcing from a garage and so Fezan managed to jump through hoops to arrange a new deal with a different dealership for us.

Great service and very professional, would highly recommend.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional!

I dealt with Marco, who was incredibly professional throughout the process. He went above and beyond to help me secure the car I wanted, even when I encountered some challenges with part exchanging my car. I really appreciated that he was not pushy at all.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Kam was an absolute legend to deal…

Kam was an absolute legend to deal with, he helped get me a car that I thought I wouldn’t be able to get and was extremely patient and explained everything throughly. I’m so so happy and so glad he got me a deal. 5 stars all day long

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Great!

I would recommend this company because they look after their customer and help them get the car they want no matter how long it takes. They're always there to help you and are very reliable.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish, our experience with this financial institution has been nothing short of excellent.

I would like to leave this review on behalf of my wife.

From start to finish, our experience with this financial institution has been nothing short of excellent. The professionalism, transparency, and genuine care shown throughout the process made us feel confident and well supported at every stage.

All questions were answered clearly and promptly, and the guidance provided was both reassuring and highly knowledgeable. It is rare to come across a financial organisation that combines efficiency with such a personal and respectful approach.

We would wholeheartedly recommend their services to anyone looking for a trustworthy and reliable financial partner.

Thank you for the outstanding service.

27 January 2026
Unprompted review

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