Carpow Reviews 

1,709
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 470 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff members for making the online finance application process exceptionally smooth, fast, and completely stress-free from start to finish. Many consumers appreciate the remarkably quick response times, clear guidance, and constant communication provided by the dedicated team while successfully securing their new vehicle. However, some people mentioned occasional drawbacks during their application journey, specifically pointing out that paperwork explanations regarding loans could sometimes be more in-depth, technical banking systems occasionally faced compatibility errors, and a few reviewers encountered unpleasant staff interactions. These specific challenges represented minor setbacks for a small group of users.

What people talk about most

Staff

Customers report overwhelmingly positive experiences with the staff, praising their helpfulness, efficiency,... See more

Service

Customers consistently note positive experiences with service, highlighting the fast and efficient finance... See more

Customer service

Users describe positive interactions with customer service, highlighting fast responses and clear... See more

User experience

Reviewers highlight positive aspects of user experience, describing the overall process as fast, smooth, and... See more

Response time

Reviewers express great satisfaction with response times and fast communication. Customers report that agents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to apply online. Great people to deal with. Great communication through out the process. Loved the portal to be able to check on the progress of the application and being able to uploa... See more

Rated 5 out of 5 stars

Being such an awkward person, having everything done online was one of the best experiences I have had when applying for finance. Everything was done and moved so fast i was truly amazed. Amelia not... See more

Company replied

Rated 5 out of 5 stars

Hugh mihi to Maaps he has been nothing but outstanding!!! making the process a breeze, he was nothing but amazing!!! He made the application process so simple, easy and kept me updated at all... See more

Company replied

Rated 5 out of 5 stars

Maaps was amazing to deal with, he kept me informed and updated throughout the process. He was genuinely helpful and respectful at all times. The process was seamless, efficient and timely. An overall... See more

Company replied


Company details

  1. Car finance and loan company
  2. Car dealer
  3. Finance broker
  4. Used car dealer

Written by the company

Loans for ALL customers in ANY location in NZ. Why use anyone else come to the Number 1 provider of Kiwi Car Loans and personal finance who can get the job done. We are not like the other companies.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,709)

452 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The process was fast and simple.

The process was fast and simple. Maaps and Donna helped me get my first car ever. He was super nice and friendly and got straight to the point with any information needed from me. 100% recommend if you are wanting to buy a car.

30 June 2026
Carpow logo

Reply from Carpow

This is so good to hear thank you. Getting your first car is a huge milestone, so we’re stoked we could be part of it! We’re really gla the whole process fast, simple, and easy to understand. Means a lot that you’d recommend us. Enjoy the new ride, and thanks for choosing CarPow 💙🚗✨

Rated 5 out of 5 stars

Polly burn

Polly burn, such a awsome women, very helpful, great customer service and a humble lady appreciate her service to me

3 July 2026
Carpow logo

Reply from Carpow

This is so good to hear thank you. We’re really glad Polly could make such a positive difference and that you felt so well looked after throughout the process. We’ll be sure to pass your kind words on to her. Appreciate you choosing CarPow 💙🙌✨

Rated 1 out of 5 stars

Highly disapointed

3 July 2026
Unprompted review
Carpow logo

Reply from Carpow

Hey Chris. Can see we just arranged a car loan for you several days ago for a vehicle you organised to purchase. We recieved a message to say your angry but no more information. Its unfortunate you have then felt the need to report CarPow as being worthy of 1 star service. A phone call would have been nice. The team

Rated 5 out of 5 stars

Kim flowers is one to go to

Kim flowers made it stress free she was amazing and so helpful her communication was spot on highly recommend

2 July 2026
Unprompted review
Carpow logo

Reply from Carpow

This is so good to hear thank you. We’re really glad we could make the whole process stress-free and keep you well informed every step of the way. Means a lot that you’d recommend us. Appreciate you choosing CarPow 💙🙌✨

Rated 5 out of 5 stars

Kim Flowers was amazing

Kim Flowers was amazing
Service was out standing

2 July 2026
Carpow logo

Reply from Carpow

Love hearing this thank you. We’re really glad you had such an awesome experience with us. Appreciate you choosing CarPow 💙🙌✨

Rated 4 out of 5 stars

Mel was great!

Mel was super friendly and made the whole process easy - was surprised at how seamless this went. Would highly recommend to anyone. Only improvement would be I feel that the run through of paperwork regarding loans and insurance was not in depth enough.

30 June 2026
Carpow logo

Reply from Carpow

This is so good to hear thank you. We’re really glad we made the whole process feel easy and seamless for you. We also appreciate your feedback about the loan and insurance paperwork. Thanks again for choosing CarPow 💙🙌🚗

Rated 5 out of 5 stars

Try it out it's worth it.

My experience was great because of two people - Collette and Kim. They were very transparent, and patient esp with my millions of questions. They did everything they possibly could to try and help us one way or another and now we have a new car. Scary to take on the extra financial stress but necessary and Kim has made it easy for us to trust they have our best interest and will always be there when we need it. Thank you carpow but mainly a huge thank you to Collette and Kim. Nga mihi nui

10 June 2026
Unprompted review
Carpow logo

Reply from Carpow

This is so good to hear thank you. We know getting a new vehicle is a big decision, so it means a lot that you felt supported, informed, and genuinely looked after throughout the process. We’re stoked we could help you get into your new car, and we’ll definitely pass your kind words on to Collette and Kim. Appreciate you choosing CarPow 💙🚗✨

Rated 5 out of 5 stars

It was easy

It was easy, straight forward and my broker was amazing too.

26 June 2026
Carpow logo

Reply from Carpow

This is so good to hear thank you. We’re really glad everything felt easy and straightforward from start to finish. Means a lot you had such a great experience with your broker. Appreciate you choosing CarPow 💙🙌✨

Rated 5 out of 5 stars

Polly was very helpful

Polly was very helpful. Thank you..

29 June 2026
Carpow logo

Reply from Carpow

Love hearing this thank you. We’re really glad we could help and make the process a positive one for you. Appreciate you choosing CarPow 💙🙌

Rated 5 out of 5 stars

Nice and easy process.no mucking…

Nice and easy process.no mucking around.good customer service.

25 June 2026
Carpow logo

Reply from Carpow

This is so good to hear thank you. We’re really glad the whole process was straightforward and that you felt well looked after. Appreciate you choosing CarPow 💙🙌🚗

Rated 5 out of 5 stars

The ladies that I dealt with were…

The ladies that I dealt with were really helpful and patient,and got me to the end result the vehicle

22 June 2026
Carpow logo

Reply from Carpow

This is so good to hear thank you. We’re really glad the team could help guide you through the process and get you into your new vehicle. Enjoy the new ride, and thanks for choosing CarPow 💙🚗✨

Rated 5 out of 5 stars

Great customer service

Great customer service. Maaps is the man!!

23 June 2026
Carpow logo

Reply from Carpow

Love hearing this 😄 Thank you! We’ll make sure Maaps sees this one. Really appreciate the kind words and thanks for choosing CarPow 💙🙌

Rated 5 out of 5 stars

It's so good to have a good team to…

It's so good to have a good team to work with and so much quality and great experience to have an amazing effort from
100% recommend to others

23 June 2026
Carpow logo

Reply from Carpow

This is so good to hear thank you. We’re really glad you had such a great experience with the team and felt well looked after throughout the process. Means a lot that you’d recommend us to others. Appreciate you choosing CarPow 💙🙌✨

Rated 5 out of 5 stars

Customer service was great very help…

Customer service was great very help friendly and prompt with my application within a couple days i was approved for a car and i was aloud to pick a car an the following week i received my car

22 June 2026
Carpow logo

Reply from Carpow

This is so good to hear thank you. We’re really glad everything moved quickly and that the whole process felt easy from application right through to picking up your new car. Enjoy the new ride, and thanks for choosing CarPow 💙🚗✨

Rated 5 out of 5 stars

So happy with my new car

So happy with my new car! The team at carpow made it such a stress-free experience. Amelia got it all sorted for me and was very accommodating, and Madi made sure I drove out of the shop with everything I needed, and even sorted me a bonus fuel voucher! Thanks team 😁

22 June 2026
Carpow logo

Reply from Carpow

This is so good to hear thank you. We’re stoked everything came together so smoothly and that the whole experience was stress-free for you. Love that you got to drive away with everything sorted too 😄 Enjoy the new car, and thanks for choosing CarPow 💙🚗✨

Rated 5 out of 5 stars

Polly and Madi are so good to work with…

Polly and Madi are so good to work with they keep u updated with every step along the away really can't fault them at all for anything

22 June 2026
Carpow logo

Reply from Carpow

This is so good to hear thank you. We’re really glad you felt supported and kept in the loop every step of the way. Means a lot you had such a great experience with us. Appreciate you choosing CarPow 💙🙌✨

Rated 5 out of 5 stars

I had Rachel her service has been…

I had Rachel her service has been nothing short from amazing. If it wasnt for her id be still looking around for a car stressing. Thank you for your service.

25 June 2026
Carpow logo

Reply from Carpow

This is so good to hear thank you. We’re really glad we could take the stress out of the process and help make everything come together for you. Means a lot you had such a positive experience. Appreciate you choosing CarPow 💙🙌🚗

Rated 5 out of 5 stars

Polly has been fantastic

Polly has been fantastic

25 June 2026
Carpow logo

Reply from Carpow

Love hearing this thank you. We’re really glad you had such a great experience. Appreciate you choosing CarPow 💙🙌

Rated 5 out of 5 stars

Very helpful getting loan done car…

Very helpful getting loan done car choices everything was fast and efficient.

21 June 2026
Carpow logo

Reply from Carpow

This is so good to hear thank you. We’re really glad everything came together quickly and that you felt supported through finding the right car too. Appreciate you choosing CarPow 💙🙌🚗

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look