Really great service from Jordan at Towcester sorted a small paperwork issue we had our end. Very knowledgeable about all the products and warranty’s on offer very friendly and can’t do enough for the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went to purchase our new car today in Towcester and couldn’t complain about the process or the salesman Radu, he was very well informed about the car and kind throughout. Although we were there for a... See more
Company replied
We traveled from Banbury to Northampton to reach Carsa for our car. The reception staff was friendly, offered us water and candies, was ready to answer questions and quick to admit when the questions... See more
Company replied
We booked a test drive of a Kia Sportage. Read some negative reviews online about Carsa but our experience was excellent. Radu at Towcester was helpful, knowledgeable and professional and met and gree... See more
Company replied
Company details
- #74 of 91 best companies in Car dealer
- #38 of 46 best companies in Motor vehicle dealer
- #43 of 55 best companies in Used car dealer
Written by the company
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Written by the company
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Contact info
Towcester Road, NN12 8QE, Towcester, England, United Kingdom
- 02046402214
Summer price drops
4.4
Excellent
98 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service by Jordan
Very good service by Jordan after waiting over an hour and had to approach 3 staff members before being helped. Car lost charge same night now will not start.
12 August 2026
Unprompted review
Reply from Carsa - Towcester
Dear Nural,
We appreciate you sharing your experience. We are concerned to hear about the wait times and the issue with your car. We are looking into these matters to prevent future occurrences.
Best Regards,
The Carsa Team
Jordan and Rosie and Ariz all help make…
Jordan and Rosie and Ariz all helped make buying my new car a simple pain free process..
Would recommend
12 August 2026
Unprompted review
Reply from Carsa - Towcester
Dear Jason,
Thank you for taking the time to share your experience. We're delighted to hear that our team made buying your new car a simple and pain-free process. Your recommendation is greatly appreciated.
Best Regards,
The Carsa Team
Jordan and Emma at towcester should be…
Jordan and Emma at towcester should be the president. Great guy. Blown away by a million miles. Will be sipping my champagne tonight after his service.
12 August 2026
Unprompted review
Reply from Carsa - Towcester
Dear Pelumi,
We are absolutely delighted to hear about your fantastic experience! It's wonderful to know that our team made such a positive impression. We truly appreciate your kind words.
Best Regards,
The Carsa Team
Radu was Great!
Went to purchase our new car today in Towcester and couldn’t complain about the process or the salesman Radu, he was very well informed about the car and kind throughout. Although we were there for a while, after it was all completed we were over the moon, my son is next to buy a car and we will definitely try to go through carsa!
10 August 2026
Unprompted review
Reply from Carsa - Towcester
Dear Customer,
We're delighted to hear about your positive experience purchasing your new car. We appreciate your kind words regarding the well-informed and kind assistance you received. We look forward to assisting your son with his car purchase!
Best Regards,
The Carsa Team
Amazing service by Harvey and Rosie
9 August 2026
Reply from Carsa - Towcester
Dear Lilia,
We appreciate your kind words. We are glad you enjoyed our service. Thank you for taking the time to leave us this great feedback.
Best Regards,
The Carsa Team
Terrible experience with Carsa Motor…
Terrible experience with Carsa Motor Trade – very poor customer service
I had an appointment with Carsa Motor Trade at 5pm. Before travelling, we called to let them know that we were going to be around 30 minutes late. I spoke to Douglas, who confirmed that this would be fine.
We travelled all the way from London, only to arrive at reception and receive no proper greeting or welcome. Rosie immediately told us that they “didn’t have time” because they were closing in 30 minutes. We explained that we had travelled from London, had called beforehand and had been told it would be fine.
There were still other customers being dealt with and 30 minutes remained before closing. Eventually, we were simply given the keys to look at the vehicle ourselves. Jay then approached us and said they were closing and that they couldn't do anything for us. We explained that we were genuinely interested in purchasing the vehicle and were ready to proceed. I even asked, “Are you turning down a sale?”
We had already reserved the vehicle and were paying by bank transfer, not finance. The advertised price was reduced to £11,094 for payment in full, but then we were suddenly told there was an additional £100 administration fee.
This led to a dispute because we had screenshots of the advert and believed the advertised price was the price we were agreeing to pay.
Jay spoke to Radu, who then came over. Unfortunately, his approach was extremely unprofessional and confrontational. Rather than calmly explaining the situation, we were made to feel as though we were causing a problem. When we asked why the advert appeared misleading when we had screenshots showing the advertised price, the response was essentially “buy it or leave it.”
Kevin, who we were told was the manager, then became involved. Unfortunately, the attitude remained the same. We were told things along the lines of “I’ve got places to go” and again made to feel that our only options were to buy the car or leave.
We weren't asking for anything unreasonable. We were simply asking for an explanation regarding an additional charge and expected basic customer service, especially as we were paying for the vehicle in full.
Because we had travelled a long way, had reserved the vehicle and wanted the car, we decided not to argue any further and proceeded with the purchase. However, the whole experience left us feeling extremely uncomfortable and rushed. We didn't even get the opportunity to properly inspect the vehicle as we should have.
For a company selling vehicles, I find this level of customer service extremely disappointing. Customers should be treated respectfully, given proper time to inspect a vehicle and provided with clear and transparent pricing.
I will be raising this matter with senior management and looking into whether the advertising and additional administration charge should also be referred to Trading Standards.
The vehicle itself may be fine, but the way we were treated as paying customers was completely unacceptable. I would strongly recommend anyone considering buying from Carsa Motor Trade to carefully check the advertised price, all additional charges and the vehicle thoroughly before proceeding.
8 August 2026
Reply from Carsa - Towcester
Dear Shah,
Thank you for choosing Carsa and for taking the time to share such detailed feedback. We’re sorry to hear that your experience at our branch left you feeling uncomfortable and disappointed, particularly after travelling from London and having contacted us in advance regarding your arrival time.
We appreciate how frustrating it must have been to feel rushed when viewing and purchasing the vehicle, especially when you had reserved it and were ready to proceed with the purchase. We’re also sorry to hear that you felt the discussions around the advertised price and administration fee were not handled with the clarity and professionalism you expected.
We will look into the concerns you have raised internally, including the communication before your arrival, your experience at the branch, the advertised pricing and administration charge, and the interactions you have described with our team.
Thank you again for being a Carsa customer and for bringing your experience to our attention. We’re sorry that what should have been an exciting occasion was instead a disappointing experience.
Best Regards,
The Carsa Team
Jordan at towcester was great and…
Jordan at towcester was great and helped me get the car of my dreams
8 August 2026
Unprompted review
Reply from Carsa - Towcester
Dear Wendy,
Thank you for taking the time to share your experience. We're delighted to hear that our team member at Towcester was great and helped you get the car of your dreams. Your positive feedback is much appreciated.
Best Regards,
The Carsa Team
Great service from Russell at the…
Great service from Russell at the Towcester branch.
Still love our car 4 months later!
4 April 2026
Reply from Carsa - Towcester
Dear Shannon,
We're delighted to hear you received great service from our team at the Towcester branch and are still loving your car after four months! We appreciate your positive feedback.
Best Regards,
The Carsa Team
Reply from Carsa - Towcester
Dear Gavin,
Thank you for taking the time to share your experience. We're delighted to hear that our team member provided excellent care and attention. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Jordan helped us in the whole process…
Jordan helped us in the whole process of buying. The whole experience was smooth and he ensure the whole process was easy for us.
7 August 2026
Unprompted review
Reply from Carsa - Towcester
Dear Kunj,
We're so pleased to hear that the car buying process was smooth and easy for you. It's wonderful to know our team member ensured a great experience. Thank you for your kind words!
Best Regards,
The Carsa Team
The sale person number my flat number…
The sale person number my flat number wrong on the V5 log book.
31 July 2026
Reply from Carsa - Towcester
Dear Shumon,
Thank you for choosing Carsa and for taking the time to bring this to our attention. We’re sorry to hear that there was an error with the flat number recorded on your V5C when the vehicle was registered.
We appreciate that receiving your vehicle documents with incorrect information is frustrating, and we apologise for the inconvenience this may have caused.
We will look into the concerns you have raised internally, including how the incorrect address was submitted, so that we can understand what happened and ensure the appropriate steps are taken to rectify the information.
Thank you again for being a Carsa customer and for bringing this to our attention.
Best Regards,
The Carsa Team
Jordan was extremely professional
Jordan was extremely professional, friendly and helpful making our car buying experience trouble free.
7 August 2026
Unprompted review
Reply from Carsa - Towcester
Dear Martin,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was professional, friendly, and helpful, making your car buying journey trouble-free. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Very professional service offered by…
Very professional service offered by Radu. Strongly recommended.
7 August 2026
Unprompted review
Reply from Carsa - Towcester
Dear Haider,
Thank you for taking the time to share your experience. We're delighted to hear you found our service professional and that you strongly recommend us. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Harvey and Jordan worked together to…
Harvey and Jordan worked together to make the expiriance really easy.
6 August 2026
Unprompted review
Reply from Carsa - Towcester
Dear Barrie,
Thank you for taking the time to share your experience. We're delighted to hear that our team members worked together to make your experience easy. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Visited to test drive a Porsche
Visited to test drive a Porsche. Service from booking appointment to test drive was excellent and was the guidance from Jordan. Sadly didn’t purchase it, maybe not ready for electric.
6 August 2026
Unprompted review
Reply from Carsa - Towcester
Dear Martyn,
Thank you for sharing your positive experience. We're delighted to hear that the service, from booking to the test drive, was excellent and that our team member provided great guidance. We understand that electric vehicles aren't for everyone, and we appreciate your honest feedback.
Best Regards,
The Carsa Team
Jordan @ towcester
5 August 2026
Unprompted review
Reply from Carsa - Towcester
Dear Paul,
Thank you for the fantastic 5-star review! We really appreciate you choosing Carsa Towcester and taking the time to recognise Jordan. We’ll be sure to pass your kind words on to him.
Thank you again for being a Carsa customer, and we hope you enjoy your new car!
Best Regards,
The Carsa Team
Very disappointing after care from Carsa...
I recently purchased a car from Carsa Towcester which I was very happy about. The staff were helpful and polite and made the sale of the vehicle easy. On returning home with the car and cleaning it myself at the earliest opportunity I found some cosmetic damage to the top of the back bumper. I immediately raised this with carsa customer services and was basically told that I accepted the condition of the car when I signed my agreement. This damage was not pointed out to me when viewing the car and from the looks of it, it has been previously repaired to a poor standard. Carsa have washed their hands of it a d its now my problem to get it repaired at my own cost. BE WARNED PEOPLE!!! Take the car away from the carport outside the showroom and inspect it thoroughly and reporting floors with the car before signing any agreement. To be treated so well before purchasing the car and so poorly after is very disappointing and has ruined my good experience with them.
27 July 2026
Unprompted review
Reply from Carsa - Towcester
Dear Stuart,
Thank you for choosing Carsa Towcester and for taking the time to share your experience. We’re pleased to hear that you found our team helpful and polite and that the purchase process itself was straightforward.
We’re sorry to hear that you were disappointed with the experience after returning home with the vehicle, particularly in relation to the cosmetic concern you have raised. We appreciate how frustrating it can be to discover something after getting the car home, especially when you had been happy with your experience up to that point.
We will look into the concerns you have raised internally, including how the vehicle was presented and the communication surrounding your query, so we can better understand what happened.
Thank you again for being a Carsa customer and for bringing this to our attention. We hope we can use your feedback to improve the experience we provide to our customers.
Best Regards,
The Carsa Team
Car was available when booked and the…
Car was available when booked and the process of organising the test drive was very simple and easy. Staff at the dealership were very friendly and super helpful.
2 August 2026
Unprompted review
Reply from Carsa - Towcester
Dear Dominik,
Thank you for taking the time to share your experience. We're delighted to hear that the car was available as booked and that organizing the test drive was simple and easy. It's great to know our staff were friendly and helpful.
Best Regards,
The Carsa Team
Jordan was very helpful and even took…
Jordan was very helpful and even took the car home for a few days to get the range up to 250 from 140. Car was cleaned and ready to go on the same day.
2 August 2026
Unprompted review
Reply from Carsa - Towcester
Dear K Parker,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was very helpful and ensured your car was ready and cleaned on the same day, with an improved range.
Best Regards,
The Carsa Team
Great Customer Service
Rosie was great despite being super busy with other customers at the time of my visit.She went the extra mile to make my purchase as easy and straightforward as possible on the day.Thanks Rosie !
1 August 2026
Unprompted review
Reply from Carsa - Towcester
Dear Mark,
Thank you for taking the time to share your experience. We're delighted to hear that Rosie went the extra mile to make your purchase as easy and straightforward as possible, especially while she was so busy. Your kind feedback is very much appreciated.
Best Regards,
The Carsa Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.