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Carsa - Towcester Reviews 

100
TrustScore 4.5 out of 5

4.3

Towcester Road, NN12 8QE Towcester, England, GB


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See what reviewers are saying

Rated 1 out of 5 stars

Don’t fall for the reviews on this. Only thing they care about is you giving them a 5 star on trustpilot in front of them. Car was advertised to have these “best features” which they didn’t and now we... See more

Rated 5 out of 5 stars

Really great service from Jordan at Towcester sorted a small paperwork issue we had our end. Very knowledgeable about all the products and warranty’s on offer very friendly and can’t do enough for the... See more

Rated 5 out of 5 stars

First time buying a car from here excellent service from Jordan at the Towcester branch helped us all the way through the process can’t praise him enough

Rated 5 out of 5 stars

Went to purchase our new car today in Towcester and couldn’t complain about the process or the salesman Radu, he was very well informed about the car and kind throughout. Although we were there for a... See more

Company replied


Company details

  1. #74 of 91 best companies in Car dealer
  2. #37 of 45 best companies in Motor vehicle dealer
  3. #42 of 55 best companies in Used car dealer

Written by the company

Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.

Free 90 day warranty

Written by the company

We’ve got you covered, every step of the way.
Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car

Contact info

  • Towcester Road, NN12 8QE, Towcester, England, United Kingdom

  • 02046402214

Summer price drops

Price drops from £200 to £1500 on selected cars

4.3

Excellent

TrustScore 4.5 out of 5

100 reviews

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4.3

All reviews

(100)

5,055 reviews in the last 12 months

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Rated 2 out of 5 stars

Very disappointing after care from Carsa...

I recently purchased a car from Carsa Towcester which I was very happy about. The staff were helpful and polite and made the sale of the vehicle easy. On returning home with the car and cleaning it myself at the earliest opportunity I found some cosmetic damage to the top of the back bumper. I immediately raised this with carsa customer services and was basically told that I accepted the condition of the car when I signed my agreement. This damage was not pointed out to me when viewing the car and from the looks of it, it has been previously repaired to a poor standard. Carsa have washed their hands of it a d its now my problem to get it repaired at my own cost. BE WARNED PEOPLE!!! Take the car away from the carport outside the showroom and inspect it thoroughly and reporting floors with the car before signing any agreement. To be treated so well before purchasing the car and so poorly after is very disappointing and has ruined my good experience with them.

27 July 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Stuart,

Thank you for choosing Carsa Towcester and for taking the time to share your experience. We’re pleased to hear that you found our team helpful and polite and that the purchase process itself was straightforward.

We’re sorry to hear that you were disappointed with the experience after returning home with the vehicle, particularly in relation to the cosmetic concern you have raised. We appreciate how frustrating it can be to discover something after getting the car home, especially when you had been happy with your experience up to that point.

We will look into the concerns you have raised internally, including how the vehicle was presented and the communication surrounding your query, so we can better understand what happened.

Thank you again for being a Carsa customer and for bringing this to our attention. We hope we can use your feedback to improve the experience we provide to our customers.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Car was available when booked and the…

Car was available when booked and the process of organising the test drive was very simple and easy. Staff at the dealership were very friendly and super helpful.

2 August 2026
Unprompted review
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Reply from Carsa - Towcester

Dear Dominik,

Thank you for taking the time to share your experience. We're delighted to hear that the car was available as booked and that organizing the test drive was simple and easy. It's great to know our staff were friendly and helpful.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Jordan was very helpful and even took…

Jordan was very helpful and even took the car home for a few days to get the range up to 250 from 140. Car was cleaned and ready to go on the same day.

2 August 2026
Unprompted review
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Reply from Carsa - Towcester

Dear K Parker,

Thank you for taking the time to share your experience. We're delighted to hear that our team member was very helpful and ensured your car was ready and cleaned on the same day, with an improved range.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Great Customer Service

Rosie was great despite being super busy with other customers at the time of my visit.She went the extra mile to make my purchase as easy and straightforward as possible on the day.Thanks Rosie !

1 August 2026
Unprompted review
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Reply from Carsa - Towcester

Dear Mark,

Thank you for taking the time to share your experience. We're delighted to hear that Rosie went the extra mile to make your purchase as easy and straightforward as possible, especially while she was so busy. Your kind feedback is very much appreciated.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Jordan and Kamil was very helpful 🤗

1 August 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Phoebe,

Thank you for taking the time to share your experience. We're delighted to hear that Jordan and Kamil were so helpful and that you felt well looked after.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Buying a used car from Carsa Towcester

Good experience from start to finish. Thank you Radu and Anton. Car was good price and the showroom is nice. No high pressure. Everyone was very friendly who I met.

1 August 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Sid,

Thank you for taking the time to share your experience. We're delighted to hear that you felt well looked after throughout, found the car to be good value, and enjoyed the relaxed atmosphere at our Towcester showroom. It's great to know that Radu, Anton and the rest of the team made a positive impression.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Lovely experience from all the staff…

Lovely experience from all the staff especially Harvey who helped from beginning to end. Love my Mini!
Thanks

1 August 2026
Unprompted review
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Reply from Carsa - Towcester

Dear Sammy,

Thank you for taking the time to share your experience. We're delighted to hear that you had such a positive experience with the team and that Harvey was able to support you throughout. We hope you continue to enjoy your Mini.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Really positive experience

Really positive experience. Got a great car at a fair price. Radu was fantastic and took time to go through all the options and paperwork explaining things without fuss. As someone who has worked in sales myself I found he did a good job of trying to upsell (as is his job) but was never too pushy and always professional. Would certainly use Carsa again (although car is great and don't think my wife will want to change it for a while!)

22 July 2026
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Mel,

Thank you for taking the time to share your experience. We're delighted to hear you’re pleased with your car and felt the price was fair. It’s great to know that Radu’s professional and balanced approach made the process clear and comfortable for you. We really appreciate your kind words and look forward to welcoming you again in the future.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Great service and a smooth sale !

We received excellent service and had a great experience with Radu at Carsa’s Towcester branch. We got a fair price on our trade-in and a great deal on our new car. Thanks Radu and the team for making the overall exercise smooth and efficient !!!

31 July 2026
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Matt,

Thank you for taking the time to share your experience. We're delighted to hear that Radu and the team at our Towcester branch provided excellent service and made both your part-exchange and purchase feel smooth and efficient. We hope you enjoy your new car.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Great service for good value vehicle

Radu was clear and helpful showing us the car we had reserved. Spending time answering any questions we had. Radu then made the part exchange process really easy

31 July 2026
Unprompted review
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Reply from Carsa - Towcester

Dear Lisa,

Thank you for taking the time to share your experience. We're delighted to hear that Radu was clear and helpful, and that he made the part exchange process straightforward for you. We hope you enjoy your new vehicle.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Easy process from start to finish and…

Easy process from start to finish and Rosie gave full easy to understand process and part ex process managed again easily, great way to buy a car and great car choice and price

31 July 2026
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Mark,

Thank you for taking the time to share your experience. We're delighted to hear that you found the process straightforward from start to finish and that Rosie was able to explain everything clearly and manage the part-exchange smoothly. It's great to know you were pleased with the choice of cars and the price.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Jordan at Towcester was excellent

Jordan at Towcester was excellent. Thank you

30 July 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear J L Reed,

Thank you for taking the time to share your experience. We're delighted to hear that Jordan at Towcester provided excellent service and that you were happy with your visit.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Jordan at Towcester was very helpful…

Jordan at Towcester was very helpful throughout our visit

30 July 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Steve,

Thank you for taking the time to share your experience. We're delighted to hear that Jordan at Towcester was very helpful throughout your visit, and we'll be sure to pass on your kind feedback.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Great experience with Jordan!!

30 July 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Kayla,

Thank you for your review and for sharing your experience. We're delighted to hear that Jordan made your visit a positive one, and we appreciate your kind feedback.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Very helpful staff

30 July 2026
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Tom,

Thank you for your review and kind feedback. We’re pleased to hear you found our staff very helpful and appreciate you taking the time to share this.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Despite a few issues on pick up

Despite a few issues on pick up, Norris was friendly and helped get everything sorted out in the end.

30 July 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Tom,

Thank you for taking the time to share your experience. We’re pleased to hear that, despite the initial issues at collection, Norris was friendly and able to help get everything resolved for you. We appreciate your feedback and your 5-star rating.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Was a nice relaxed service

Was a nice relaxed service, Jordan at towcester was great to deal with.

29 July 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear lee,

Thank you for taking the time to share your experience. We're pleased to hear you found the service relaxed and that Jordan at Towcester was great to deal with. Your positive feedback is much appreciated.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Had a great experience with Carsa…

Had a great experience with Carsa Towcester. Very well looked after by Norris very knowledgeable and helped us with all our questions. Again great experience from start to finish

30 July 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Mahira,

Thank you for taking the time to share your experience. We're delighted to hear you were well looked after at our Towcester branch and that Norris was able to answer all your questions. It's great to know the process felt smooth from start to finish.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Jordan at Towcester was great!

Jordan at Towcester was great! Very helpful and knowledgeable!

30 July 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear Paul,

Thank you for taking the time to share your experience. We're delighted to hear that Jordan at Towcester was so helpful and knowledgeable, and we appreciate your positive feedback.

Best Regards,
The Carsa Team

Rated 5 out of 5 stars

Professionally dealt with from start to…

Professionally dealt with from start to end of purchase by Jordan at Towcester.

30 July 2026
Unprompted review
Carsa - Towcester logo

Reply from Carsa - Towcester

Dear John,

Thank you for taking the time to share your experience. We're delighted to hear that you were professionally looked after by Jordan at our Towcester branch from start to finish. Your feedback is very much appreciated.

Best Regards,
The Carsa Team

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