Went in to the Towcester branch to test drive a car with my family, greeted immediately by the team and was able to look at the car before Ariz came back from a previous test drive. Ariz was absol... See more
Company replied

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Went in to the Towcester branch to test drive a car with my family, greeted immediately by the team and was able to look at the car before Ariz came back from a previous test drive. Ariz was absol... See more
Company replied
Don’t fall for the reviews on this. Only thing they care about is you giving them a 5 star on trustpilot in front of them. Car was advertised to have these “best features” which they didn’t and now we... See more
Company replied
Really great service from Jordan at Towcester sorted a small paperwork issue we had our end. Very knowledgeable about all the products and warranty’s on offer very friendly and can’t do enough for the... See more
Company replied
Jay gave us an excellent service throughout the part exchange and purchase of a new car. Kept in contact and up to date with information. He and Carsa were able to work around our needs.
Company replied
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
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Towcester Road, NN12 8QE, Towcester, England, United Kingdom
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Great experience with Harvey today !! He made the process of buying a new car very smooth and easy, Thank you so much, we’re so pleased with our new family car. Would 100% recommend :)

Reply from Carsa - Towcester
Two more issues have occurred since I made the last report on Thursday. No one has contacted me and I’ve not reported them to my finance company to arrange for the finance to be voided

Reply from Carsa - Towcester
Clear and easy transaction and purchase with friendly service

Reply from Carsa - Towcester
Harvey
Was very patient and helpful.
Very good service, we are so pleased with the car.

Reply from Carsa - Towcester
Great service from the team. Car was ready as expected and a seamless sales experience. Staff were friendly, had all the information I needed without being pushy.

Reply from Carsa - Towcester
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