We traveled from Banbury to Northampton to reach Carsa for our car. The reception staff was friendly, offered us water and candies, was ready to answer questions and quick to admit when the questions... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really thorough information given, not rushed at all Jake spent a lot of time listening to our thoughts and finding cars we would potentially like No pressure to buy, really friendly. Great expe... See more
Company replied
From the minute I walked through the door everyone was so friendly, welcoming and accommodating and patient with me. I couldn't believe how quick and easy the process was from the start to driving my... See more
Company replied
Great service with knowledgeable sales men: Dannish dealt with my purchase from start to finish and was extremely helpful & professional throughout the entire process. Scott, the manager of Carsa Dur... See more
Company replied
Company details
- #74 of 91 best companies in Car dealer
- #37 of 45 best companies in Motor vehicle dealer
- #42 of 55 best companies in Used car dealer
Written by the company
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Written by the company
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Contact info
258 Bridge Road, SO31 7FL, Southampton, United Kingdom
- 02046425441
- social@carsa.co.uk
- carsa.co.uk
Summer price drops
4.3
Excellent
14k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service Mohamed very honest…
Very good service Mohamed very honest genuine guy appreciate the honesty
15 August 2026
Reply from Carsa
Dear Selea,
Thank you for taking the time to share your experience. We're delighted to hear you received very good service and found our team member to be honest and genuine. We appreciate your kind feedback.
Best Regards,
The Carsa Team
Very good experience with Noris
Very good experience with Noris. Easy sale. Very welcoming!!
15 August 2026
Unprompted review
Reply from Carsa
Dear Finley,
We're so happy to hear you had such a positive and welcoming experience with us! We appreciate your kind words.
Best Regards,
The Carsa Team
Excellent service - Wolverhampton branch
I went to look and test drive a couple cars, took a week to consider then came back. Tariq at the Wolverhampton branch was brilliant with my purchase. There was no hard sell in my opinion, even though I did go with the extras because my own research came to the same or you could get cheaper but what sold it for me was that it was just one contact with Carsa. There was friendly advice and room for negotiation on the xtras. Highly recommend asking for Tariq if you're interested in purchasing a car.
However be aware that when they say you get AA breakdown included in with warranty it's not. This I'm not happy about when Tariq told me this but when asking about the this he then said I got it wrong.
15 August 2026
Unprompted review
Reply from Carsa
Dear Kym,
We appreciate you sharing your experience with us. We are pleased to hear that our team member provided excellent service and that you found our advice helpful during your car purchase. We also understand your disappointment regarding the breakdown cover. We are reviewing our communication processes to ensure clarity on all included benefits. Your feedback is invaluable as we continuously strive to improve our customer experience.
Best Regards,
The Carsa Team
Kash was very friendly and helpful
Kash was very friendly and helpful, made buying my car very easy. At Carsa they aren’t pushy like many other sales which makes the process a lot more relaxed.
15 August 2026
Reply from Carsa
Dear Joanne,
We're so pleased to hear that your car buying experience was easy and relaxed, and that our team member was friendly and helpful. We truly appreciate your kind words.
Best Regards,
The Carsa Team
Carsa Halesowen
We recently bought a car from Carsa Halesowen. The process was honest and transparent and the car looks great. The sales guy Tall Sam was really helpful and provided lots of background info on the car.
15 August 2026
Reply from Carsa
Dear Pete,
We're delighted to hear that your car buying process was honest and transparent, and that you're pleased with your new car. It's great to know that our team member was really helpful and provided lots of background information.
Best Regards,
The Carsa Team
Very professional service
Very professional service, made to feel comfortable.
15 August 2026
Unprompted review
Reply from Carsa
Dear Callum,
Thank you for taking the time to share your experience. We're delighted to hear you received professional service and felt comfortable. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Many thanks to Byron who made today's…
Many thanks to Byron who made today's car purchase very efficient and hassle free. He was very polite and didn't give the hard sale.
15 August 2026
Unprompted review
Reply from Carsa
GB,
Thank you for taking the time to share your experience. We're delighted to hear that your car purchase was efficient and hassle-free, and that our team member was polite and didn't give a hard sale.
Best Regards,
The Carsa Team
Reply from Carsa
Dear Matt,
Thank you for the fantastic 5-star review! We’re delighted to hear you received really good service from the Carsa team.
Thank you for choosing Carsa and for being a valued customer. We really appreciate you taking the time to share your feedback.
Best Regards,
The Carsa Team
Professional
Professional, informative and warm service provided at Gloucester Carsa by Pav and the team.
13 August 2026
Reply from Carsa
Dear Andrea,
Thank you for taking the time to share your experience. We're delighted to hear that you received professional, informative, and warm service from our team at Gloucester. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Seamless and not hassled at all
Seamless and not hassled at all . Wayne was great 👍
15 August 2026
Unprompted review
Reply from Carsa
Dear Steven,
Thank you for taking the time to share your experience. We're delighted to hear that everything was seamless and that our team member provided excellent service. We appreciate your positive feedback.
Best Regards,
The Carsa Team
Reply from Carsa
Dear Mag x,
We're so glad to hear you had a great experience with our helpful staff when collecting your car!
Best Regards,
The Carsa Team
Reasonable priced and good service
Reasonable price (ex lease hire and They need to shift the cars) and all very easy to deal with (I dealt with Amy).
19 July 2026
Reply from Carsa
Dear Mr Hitchen,
Thank you for taking the time to share your experience. We're delighted to hear that you found our pricing reasonable and that our team member made the process easy to deal with. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Friendly enough staff but the buying…
Friendly enough staff but the buying experience wasn’t up to the standard expected. Bought a BMW for over £23,000 and was offered £14,000 for my Audi on the website which was clear of finance and wanted to pay the balance outright. Turned up to the dealership and was offered £9,000 for my p/x as I was told it was a glitch on the website and was told that I had to commit to a deal there and then as they wouldn’t hold on to the car. Decided to buy it outright as it was competitively priced. Would recommend at a price point but not for the overall customer experience.
14 August 2026
Reply from Carsa
Dear Sandip,
We appreciate you sharing your experience and are sorry to hear about the discrepancy with your part-exchange valuation. We understand how frustrating it must have been to receive a different offer upon arrival. We are reviewing our website's valuation tool to prevent such issues and ensure consistency for our customers. We value your feedback as it helps us improve our customer experience.
Best Regards,
The Carsa Team
Positive experience at Towcester
We booked a test drive of a Kia Sportage. Read some negative reviews online about Carsa but our experience was excellent. Radu at Towcester was helpful, knowledgeable and professional and met and greeted us punctually despite being very busy. After a test drive we decided not to buy because the service book was not stamped. This will have been the fault of a Kia dealership somewhere up in northern England as Carsa had it transported for us with no problems at all. We were impressed with the cleanliness of the car and were allowed to test drive the car on our own which is always nice because you can have a really good look around it. The price was the best we could find. If only the service history had been in order it would have 100% been purchased.
14 August 2026
Unprompted review
Reply from Carsa
Dear Andrew,
We truly appreciate you taking the time to share your detailed feedback regarding your recent experience with us. We are pleased to hear that your interaction with our team was positive and that you found the vehicle to be in excellent condition. We understand your decision not to proceed with the purchase due to the service history. We are always working to ensure all documentation is in order, and we value your honesty. Your insights are incredibly helpful as we continuously strive to improve our processes.
Best Regards,
The Carsa Team
Jay and Kamile were very helpful!
12 August 2026
Reply from Carsa
Dear Will,
Thank you for taking the time to share your experience. We're delighted to hear that our team members were so helpful and that you felt well looked after.
Best Regards,
The Carsa Team
Norris did a great job of answering…
Norris did a great job of answering questions. Guiding us through the process.
14 August 2026
Unprompted review
Reply from Carsa
Dear Chris,
Thank you for taking the time to share your experience. We're delighted to hear that our team member did a great job of answering your questions and guiding you through the process.
Best Regards,
The Carsa Team
I traveled a considerable distance for…
I traveled a considerable distance for this part exchange. During the inspection, two superficial scratches were identified with some difficulty. Despite the car being described as in excellent condition, £200 was deducted from the agreed-upon price. The employee was unable to provide a satisfactory justification and consulted with his manager on multiple occasions. Ultimately, an offer of £100 was extended, with the employee stating this was the maximum possible adjustment. I previously understood from customer service that minor signs of wear and tear would not impact the valuation, yet I incurred an unexplained reduction. Moreover, I told him I could find more scratches in the body than my car. He said this our value for our car and it is fixed. Disappointing!!
14 August 2026
Reply from Carsa
Dear Luay,
Thank you for sharing your feedback regarding your recent part exchange experience. We sincerely apologise for the disappointment and frustration caused by the valuation process. We understand your concerns about the discrepancy between the initial information and the final offer, especially after traveling a significant distance. We will review your comments internally to improve our service.
Best Regards,
The Carsa Team
Great experience buying with Carsa
Noris was helpful and patient as we went through the process of buying a car with Carsa.
14 August 2026
Unprompted review
Reply from Carsa
Dear Elizabeth,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was helpful and patient throughout your car buying process. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Great service and very professional
Great service and very professional, big thank you to the dealer who offered me service
14 August 2026
Reply from Carsa
Dear Marcel,
Thank you for taking the time to share your experience. We're delighted to hear that you received great service and found our team to be very professional. Your kind feedback is greatly appreciated.
Best Regards,
The Carsa Team
Fair and good price and joccoaa
Fair and good price and joccoaa
Was very helpful explaining every thing
14 August 2026
Reply from Carsa
Dear Nick,
We are so pleased to hear that you found our pricing fair and that our team was very helpful in explaining everything to you. Your positive feedback is truly appreciated.
Best Regards,
The Carsa Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.