Car Seat Ninja Reviews 263

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge and helpfulness, especially when it comes to selecting the right product for their children and cars. Many highlight the excellent customer service, noting prompt responses and thorough after-sales support, including fitting advice and checks. The products themselves are frequently described as high-quality and safe, with a wide selection available. Reviewers also appreciate the efficient and speedy delivery service, with many items arriving quickly and in perfect condition. The overall service is often commended for being smooth, transparent, and personalized, making the process of choosing and installing car seats much easier for parents.

What people talk about most

Product

Consumers express high satisfaction with the product, particularly car seats, highlighting their quality,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their knowledge, helpfulness, and... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and efficient... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the extremely fast... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always great service and advice from Natalie. I’ve bought 2 infant carriers, one extended rear face car seat and two high back boosters from her. She’s always helped me work out what’s best for my chi... See more

Rated 5 out of 5 stars

We have had two car seats from Natalie and she has never steered us wrong she’s incredibly knowledgeable about the products she holds and will be sticking with her in future. After sales care cannot b... See more

Rated 5 out of 5 stars

We found the website and chat / communication very easy to use to book an appointment. Upon arrival, the staff were extremely knowledgeable with measuring our kid’s weight and height, and... See more

Rated 5 out of 5 stars

I have ordered several seats and accessories form Car Seat Ninja (multiple cars). All items come very quickly and in perfect condition. Natalie provides brilliant customer service and when I hav... See more


Company details

  1. #4 of 95 best companies in Baby shop

Written by the company

Independent childrens car seat advisor and retailer offering free advice. Located in Bishop’s Stortford covering Hertfordshire, Essex, Cambridgeshire, Bedfordshire and Suffolk. Face to face local appointments and virtual assistance to the rest of the UK. Official retailer of Axkid, BeSafe, Britax, Joie and Avionaut Car Seats and accessories.


Contact info

5.0

Excellent

TrustScore 5 out of 5

263 reviews

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Asks customers to review

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Rated 5 out of 5 stars

Excellent customer care

Excellent customer care, CSN so helpful with offering support to find a car seat which best suits both children, baring in mind height/weight and additional needs. Helpful with working around available finances and nothing was too much bother.

4 August 2024
Rated 5 out of 5 stars

Really pleased with the service

Really pleased with the service. So personalised. Came to see our car type and needs. Tried the car seat in our before we bought it. Then came back and helped teach me how to put it in and out. Thanks Natalie

28 July 2024
Rated 5 out of 5 stars

Brilliant!

We have bought two seats from car seat ninja and Natalie has been out to install them and been so helpful. It’s so reassuring to have the benefit of her expertise in keeping my little ones as safe as possible.

25 July 2024
Rated 5 out of 5 stars

Tailored advice and home delivery

Prior purchasing from Natalie, we had a meeting at her showroom where we were able to view different car seats and decide what it is better for my car and toddler.
Order went smooth and fit took place at my address.
Highly recommended

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Great service from Natalie

Natalie provided all the information we needed to help us choose the right car seat and advised what was best suited for the car as well as our toddler. Cannot fault our experience with her

14 July 2024
Rated 5 out of 5 stars

Great customer service

Great customer service. I needed the delivery to be delayed and they were so accommodating.
I have yet to install the seat but know if I have any questions when I do, they will be happy to answer. Many thanks!

11 June 2024
Rated 5 out of 5 stars

Cannot recommend Car Seat Ninja enough

Cannot recommend Car Seat Ninja enough, she gave great advice on the different options which best fit our daughters needs and worked with our car. Was happy to trial a few different seats to help us make the right decision.

27 June 2024
Rated 5 out of 5 stars

Fantastic!

Fantastic communication throughout and help with choosing the correct products for my child. Cant recommend them highly enough.

11 July 2024
Rated 5 out of 5 stars

all good

Had an appointment to test different car seats in our car + with toddler to make sure it would work for us. Buying a carseat after was smooth.

7 July 2024

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