Car Seat Ninja Reviews 258

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge and helpfulness in recommending and fitting products. Many appreciate the excellent customer service, highlighting prompt responses and thorough after-sales support, including assistance with installation and fit checks. Reviewers also frequently commend the quick and efficient delivery service, with many items arriving in perfect condition and within expected timeframes. The products themselves are often described as high-quality and safe, with consumers expressing satisfaction with their purchases.

What people talk about most

Product

Users describe positive interactions with the product. Many customers praise the excellent quality and design... See more

Staff

Reviewers consistently express high satisfaction with the staff, particularly highlighting their extensive... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, reliability, and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speedy... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We found the website and chat / communication very easy to use to book an appointment. Upon arrival, the staff were extremely knowledgeable with measuring our kid’s weight and height, and... See more

Rated 5 out of 5 stars

We have had two car seats from Natalie and she has never steered us wrong she’s incredibly knowledgeable about the products she holds and will be sticking with her in future. After sales care cannot b... See more

Rated 5 out of 5 stars

I have ordered several seats and accessories form Car Seat Ninja (multiple cars). All items come very quickly and in perfect condition. Natalie provides brilliant customer service and when I hav... See more

Rated 5 out of 5 stars

I contacted Car Seat Ninja before making our purchase to confirm a few things, they were extremely helpful with their response and very prompt. Upon ordering, I was outstanded by how quickly they se... See more


Company details

  1. #4 of 94 best companies in Baby shop

Written by the company

Independent childrens car seat advisor and retailer offering free advice. Located in Bishop’s Stortford covering Hertfordshire, Essex, Cambridgeshire, Bedfordshire and Suffolk. Face to face local appointments and virtual assistance to the rest of the UK. Official retailer of Axkid, BeSafe, Britax, Joie and Avionaut Car Seats and accessories.


Contact info

5.0

Excellent

TrustScore 5 out of 5

258 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Best in the business!

Great service. Have used before. Always friendly and kind and supportive and informative. Real 1-2-1 personal service. Wouldn’t trust anyone else.

25 August 2024
Rated 5 out of 5 stars

Incredible!

I wish I'd known about Car Seat Ninja when my kids were born because I found the car seat buying process super overwhelming! Natalie made the process so simple and I'm confident they're in safe seats. I love the peace of mind that comes with the installation and fit checks. Thank you!

28 July 2024
Rated 5 out of 5 stars

Amazing service from start to finish

Within three days from initial contact we had tried out seats and placed our order which was sent out almost immediately and delivered less than 48 hours later. I can’t recommend car seat ninja enough, the knowledge and advice that was shared was invaluable and the customer service has been outstanding from initial contact, to follow up installation and fit checks. It will be a long while before our twins outgrow their seats, but when they do we will certainly be back.

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Very knowledgeable! Thank you!

Natalie originally came to try out car seats with our son who had outgrown his seat. There were too many options online to get my head around. But trying them out in the car with our son and her knowledge made the decision so much easier. She then came back to fit the seat and show us how to do it. Since then I’ve made contact with her for advice fitting the seat in other cars and every time Natalie has given quick invaluable advice saving me time and stress. Cannot thank you enough. We would 100% recommend your service.

16 August 2024
Unprompted review
Rated 3 out of 5 stars

We have problem with the car seat and…

We have problem with the car seat and we told the person who came for installation. She ask us to make lot of tries to see why it's not working properly but it still unsolved has a problem and now we have a brand new car seat that doesn't work properly.

28 July 2024
Car Seat Ninja logo

Reply from Car Seat Ninja

Hello Camila,

I greatly value aftercare and customer service, and I want to assure you that your recent experience is not reflective of the standards I strive to uphold in my business.

After our scheduled meeting didn’t go ahead as planned, I have attempted to reach you through various channels, but I have yet to receive a response. I genuinely wish to resolve the issues you’re facing and ensure your satisfaction.

Please do get in touch at your earliest convenience so we can discuss how best to move forward.

Thank you

Rated 5 out of 5 stars

5 star service!

Natalie is brilliant at what she does. I gave her a budget and my requirements and she suggested some brilliant seats for my twins for a great price. From the first message with an enquiry to the installation of the seats, Natalie was professional, reliable and highly knowledgeable. If you are looking for a high quality safe seat for your child, with the added bonus of installation and ongoing support then you should choose Car seat Ninja! Thank you!

13 August 2024
Rated 5 out of 5 stars

Great service

Natalie is brilliant very helpful and even managed to find matching replacement car seats due to an accident very quickly
We ordered two axkid one 2

13 August 2024
Rated 5 out of 5 stars

Great aftercare and support

Great aftercare and support. An unexpected issue was dealt with and I had the parts as quickly as possible. Excellent communication. Always shop independent for your little ones car seats. Having peace of mind that you can contact someone almost immediately is honestly a life saver.

31 July 2024
Rated 5 out of 5 stars

Fantastic service

Fantastic service, would definitely recommend. I’ve had three car seats from this site now and will use for any future seats needed :)

29 July 2024
Rated 5 out of 5 stars

Another great experience with cart seat…

Another great experience with cart seat ninja! Got back in touch with CSN to get a ERF seat for my 3yo childminder car as he got closer to maxing out of the RF weight limit in her exisiting seat. Natalie at CSN was great in advising how and where to fit in the childminders van and also provided a personally reassuring touch during the process. I recommend CSN to all of my friends and family and can assure you that you wont get a better service and after sales care anywhere else!

11 June 2024
Rated 5 out of 5 stars

I wish I’d found her sooner

I wish I’d found her sooner ! I’ve purchased an axkidd minikidd from her and the service was excellent : what is even more exemplary is the quality support that is way above a service I’ve had with another retailer who left me completely unsupported with installation and fit with another seat I purchased. I was helped with no upsell to purchase another seat which my other retailer had advised as they clearly have no morals ! Thank you for saving not only my child’s safety but my sanity and bank balance you are an absolute diamond ! Highly recommend this retailer to anyone and everyone

16 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer care

Excellent customer care, CSN so helpful with offering support to find a car seat which best suits both children, baring in mind height/weight and additional needs. Helpful with working around available finances and nothing was too much bother.

4 August 2024
Rated 5 out of 5 stars

Really pleased with the service

Really pleased with the service. So personalised. Came to see our car type and needs. Tried the car seat in our before we bought it. Then came back and helped teach me how to put it in and out. Thanks Natalie

28 July 2024
Rated 5 out of 5 stars

Brilliant!

We have bought two seats from car seat ninja and Natalie has been out to install them and been so helpful. It’s so reassuring to have the benefit of her expertise in keeping my little ones as safe as possible.

25 July 2024

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