Car Seat Ninja Reviews 257

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, helpfulness, and friendly demeanor, making the process of choosing and fitting car seats straightforward and reassuring. Many highlight the excellent customer service, noting prompt responses to inquiries and comprehensive after-sales support, including assistance with installation and fit checks. The product quality is also frequently commended, with many appreciating the range of safe and comfortable car seats available. Consumers also report very positive experiences with the delivery service, describing it as quick and efficient, with items arriving in perfect condition and often sooner than expected. The overall service, from initial advice to post-purchase care, is consistently described as exceptional, with many customers returning for future purchases due to their satisfaction.

What people talk about most

Product

Consumers find products to be positive, highlighting the excellent quality and design of car seats, with many... See more

Staff

Users describe positive interactions with staff, consistently highlighting their knowledge, helpfulness, and... See more

Service

Customers consistently report positive experiences with the service. Many reviewers highlight the efficiency,... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the extremely fast shipping,... See more

Customer service

Clients share positive opinions on customer service. Reviewers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We found the website and chat / communication very easy to use to book an appointment. Upon arrival, the staff were extremely knowledgeable with measuring our kid’s weight and height, and... See more

Rated 5 out of 5 stars

We have had two car seats from Natalie and she has never steered us wrong she’s incredibly knowledgeable about the products she holds and will be sticking with her in future. After sales care cannot b... See more

Rated 5 out of 5 stars

I have ordered several seats and accessories form Car Seat Ninja (multiple cars). All items come very quickly and in perfect condition. Natalie provides brilliant customer service and when I hav... See more

Rated 5 out of 5 stars

I contacted Car Seat Ninja before making our purchase to confirm a few things, they were extremely helpful with their response and very prompt. Upon ordering, I was outstanded by how quickly they se... See more


Company details

  1. #4 of 94 best companies in Baby shop

Written by the company

Independent childrens car seat advisor and retailer offering free advice. Located in Bishop’s Stortford covering Hertfordshire, Essex, Cambridgeshire, Bedfordshire and Suffolk. Face to face local appointments and virtual assistance to the rest of the UK. Official retailer of Axkid, BeSafe, Britax, Joie and Avionaut Car Seats and accessories.


Contact info

5.0

Excellent

TrustScore 5 out of 5

257 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

ERF small business

I bought some accessories for an ERF seat I already own. I appreciate a small business with a focus on child safety

19 October 2024
Rated 5 out of 5 stars

Recommend 100%

We are very happy with Natalie. Very competent and helpful. Definitely we can recommend her and if ever need another seat will go back to her again. Thank you

22 October 2024
Rated 5 out of 5 stars

Natalie has given incredible customer…

Natalie has given incredible customer service from our first enquiry, trying out different seats, delivering and fitting our chosen seat in person, to delivering excellent remote aftercare and advice. Cannot recommend her enough for a safe, personalised, lasting and detailed car seat safety service.

16 October 2024
Rated 5 out of 5 stars

Impeccable service.

This is the 3rd car seat I have bought from Natalie and once again her service was impeccable. From her patient advice and recommendations to the speedy arrival of the seat. I now have one, very happy 4 year old and will be using her again in the future.

10 October 2024
Rated 5 out of 5 stars

Excellent service

Natalie was very responsive when I had questions and really helpful with her answers. Once I’d ordered through her website the seats arrived less than 48 hours later.

26 September 2024
Rated 5 out of 5 stars

5* service in emergency

Came out to us and supplied a new seat in an emergency at the airport within 45 minutes.
Really friendly - got the seat installed and us on our way
Thank you again

30 September 2024
Rated 5 out of 5 stars

Best experience buying the perfect ERF car seat

I can't recommend Car Seat Ninja enough! She made the daunting task of choosing the perfect car seat so much easier. She took all the time to make sure our baby was comfortable in the car seats we tried. Not only did she give me more time than was originally scheduled, but she also installed the car seat for us and ensured everything was done perfectly. After a few poo blowout incidents, she even sent me extra covers free of charge! What really sets her apart is her endless patience. I had so many extra questions, and she answered every single one with care and professionalism. If you're looking for someone who goes above and beyond, Car Seat Ninja is the one to trust!

10 September 2024
Rated 5 out of 5 stars

ERF seats

I got my daughter two rear facing car seats from Natalie. She fitted the sky2 for me and has been doing regular fit checks over WhatsApp. She's always so helpful and patient.

17 July 2024
Unprompted review
Rated 5 out of 5 stars

If you ever need anything car seat…

If you ever need anything car seat related, Natalie is your girl!!!
She is so incredibly polite and helpful, the knowledge she has is impressive!
We’ve had 3 car seats from Nat, and loads of accessories! Everything arrived next working day
She was also very supportive when it came to installation and fit support. Any dilemmas she was there to answer any questions!
Couldn’t recommend Car Seat Ninja enough

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Expert knowledge

Excellent service and I really trust the advice and knowledge of car seat safety that car seat ninja provides. Child car seats are a life saving devices and you won’t ever regret buying the best for your child.

8 September 2024

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