Car Seats Plus Reviews 

45
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

so helpful and kind when helping me with my son's infant car seat. I thought I needed to size up, but they took the time to check everything properly and gave me honest, expert fitting advice. It turn... See more

Rated 5 out of 5 stars

Great experience with car seat plus buying our third ERF car seat from Emily. Emily is hugely knowledgeable and has an excellent range of rear facing seats at the showroom to try in different cars, we... See more

Rated 5 out of 5 stars

I reached out to Emily to see if 3 across in our Kia Sportage was possible for our soon to be 3 children age 5 and under. Emily gave some great advice so we booked an appointment for a few days later.... See more

Rated 5 out of 5 stars

Emily was amazing from the moment we enquired and throughout the entire process of choosing and installing our car seat for our daughter. Cannot recommend her enough she is an expert in her knowledge... See more

Company details

  1. Baby shop

Written by the company

Car Seats Plus is a retailer and installer of children's car seats, based in Norfolk. Specialising in Extended Rear Facing to keep your little ones safer for longer (5x safer!). With everything from infant carriers for when you leave the hospital to high back boosters to ensure your child travels safely throughout their childhood.


Contact info

4.8

Excellent

TrustScore 5 out of 5

45 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(45)

16 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Incredibly knowledgeable and fantastic aftercare.

Emily is incredibly knowledgeable and helpful. We have just bought our second car seat from her (our little one has outgrown their infant seat) as we were so impressed with the support and aftercare we received the first time round. I would highly recommend visiting Emily when looking for a car seat.

26 July 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service!

As my little boy hit the weight limit on his current seat at 3years old I knew I wanted to keep him rear facing much longer, Emily was super helpful telling me which seats would be most long lasting, as well as allowing up to try them! After making my decision she showed me how to install the seat into my car and answered all my questions!! Extremely helpful, patient and knowledgeable! Would highly recommend to any parents needing new seats or car seat advice!

7 June 2025
Unprompted review
Rated 5 out of 5 stars

We've visited Car Seat Plus last…

We've visited Car Seat Plus last weekend (plus point for being open on the weekend). Emily was very helpful and friendly. She tried a few seats in our car to see how they fit and explained all the differences between them. I asked so many questions and there wasn't any she couldn't answer. We're just deciding between 2 before purchasing.
I'd highly recommend visiting this place before you buy a seat to make sure it is the right fit for your car and more importantly a comfy fit for your little one.

10 May 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I highly recommend Car Seats Plus. Emily accommodated our limited free time and was able to give us lots of detail about the car seats I was interested in and confidently spoke about changes and current research which was so helpful in my decision making. Not only this, Emily also was seeing to another family, installing some seats.
I wanted my little lady to sit in the seats and the shop has a model chair to install the seats to. She picked up straight away that my little lady was reluctant to communicate about her thoughts on the seat so gave a bit of space and came back.
The shop has an area to pull the car into and the showroom has doors to separate these parts and a few toys and soft mat to keep little ones occupied.
Great selection of high quality seats.
Thank you Emily for everything you did to help us.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

We visited Emily on Wednesday to get a new car seat for our 1 year old son and Emily was so helpful! She's extremely knowledgeable, friendly, super patient (when I asked the same questions about 100 times!). You can tell Emily really cares about what she does and offers. Couldn't recommend highly enough!

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

Emily was extremely helpful and knowledgeable about the car seat/seats that are available.
Showed us how to fit the seat and we can pop in any time if we have an issue.
Great service and pricing.

9 February 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!!

We visited Emily today to purchase a new car seat for our son who was reaching the limit on his existing seat.
Emily was really knowledgeable about the car seats and gave us all the information we needed to make our choice.
The location is perfect for trying seats in the car as you can drive straight into the unit, we were protected from the rain and had plenty space to have the car doors wide open to take the seats we tried in and out.

23 November 2024
Unprompted review
Rated 5 out of 5 stars

Couldn't do enough to help me!

I can’t recommend Car Seats Plus highly enough! I have a small car and was convinced I’d need to upgrade to a bigger one to fit two extended rear-facing seats for my baby and toddler. Emily was absolutely amazing and spent two hours with me, trying different options to find the perfect setup. Not only did she ensure there was enough space for my children, but she also managed to maximize the legroom in the front, which was important because I’m very tall.

One thing to note: be sure to book a consultation in advance. It’s mentioned on the website (which I missed), but it’s worth it for the personalized service.

On top of all this, the seats are really affordable—I saved around £40 compared to online retailers! Emily’s expertise and dedication made the whole experience stress-free. If you’re looking for the best car seat advice, look no further than Car Seats Plus!

12 October 2024
Unprompted review
Rated 5 out of 5 stars

Shopping for an extended rear facing car seat

We visited Emily to get my 4.5 yr old an extended rear facing car seat. The online booking system is convenient and even when I had to change my appointment Emily replied to my message promptly. Although the show room is further for us than others, we chose Car Seats Plus because of specific seats that were available to view. After discussing our needs my daughter tried a few and instantly fell in love with the Be Safe Stretch. Emily was so patient with us when we over run our appointment time and we were able to leave with our new seat fitted in the car. We left with two very happy parents and an extremely happy 4 year old with her new car seat.

16 November 2024
Unprompted review
Rated 5 out of 5 stars

Super Service

Many thanks to Emily for helping us to choose the correct car seats for our grandchildren.
Your venue is perfect - having the car under cover whilst you fit demo seats is invaluable.
You listened to what we needed, had a phone conversation with our daughter to check her requirements - your knowledge and customer service are both super impressive.
Once the decision on which seat had been made, you ordered them and, once arrived, made an appointment so you could fit them for us. You've also said you will check the fittings when our grandchildren are due to visit - super after sales service. Thank you.

22 October 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service from Emily when I wanted to purchase a new car seat for my newborn. I loved the fact you could try the baby in the seat and the seat in your car as well to check the fit. I feel confident that we’ve got a reasonably priced car seat which will last for a few years and it was invaluable having Emily show me how to fit it properly in the car.

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you! Emily responded so quickly to my initial enquiry and offered me an appointment for a few days later! The setup is great, being able to take your car into the unit is so helpful, it was raining when I arrived! The showroom itself is so lovely, with a space on the floor to put my youngest daughter to have a play whilst we finished everything off. I sort of had an idea of what I wanted and Emily did her best to make that work rather than having a preconceived idea of what would be better for my setup, which I was so grateful for! Emily is really knowledgable, so friendly and it was an all round great experience, I'd recommend Car Seats plus to anyone and will be back in a heartbeat if and when our requirements change!

19 October 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and knowledge

We had a great experience at Car Seats Plus with our baby girl. Emily was extremely knowledgeable and gave us plenty of options that would work in my small car! Our girl was able to test one out and she installed them into our car to make sure it would fit with my partner sitting in front. Thank you so much - we can’t wait to come and collect!

29 September 2024
Unprompted review
Rated 5 out of 5 stars

Friendly, knowledgeable and excellent customer service

We could not recommend Emily at car seat plus Fakenham high enough - from the moment of initial communication to having our seat fitted the service was faultless. Emily was very quick to reply and informative via emails and then for our to our first appointment she was incredibly helpful going through seat options and allowing us to try them out in our car - which was really important to us to make sure it could fit comfortably for our child and for others in the car. Emily was patient, very knowledgeable and demonstrated installation clearly how to fit the sit safely. We would highly recommend Car Seats Plus, especially for help with picking extended rear facing seats which felt a bit of minefield and appreciate Emily's service.

7 September 2024
Unprompted review
Rated 5 out of 5 stars

Very knowledgeable and friendly service

Emily was very knowledgeable in helping us choose an infant carrier for our second baby. She showed us a variety of options and took time to show us the installation and how to adjust the seat as they grow. She was also great at interacting with our 2 year old so that we could discuss the seat options. We will definitely be recommending her and will buy our next erf with her too 😊

7 September 2024
Unprompted review
Car Seats Plus logo

Reply from Car Seats Plus

Thank you so much for the review Chloe :)

Rated 5 out of 5 stars

Wonderful, thank you!

Emily was so helpful and supportive when we were looking for car seats for the imminent arrival of our twins! Very knowledgeable and very friendly - thank you, we couldn't have navigated this minefield without you!

1 August 2024
Unprompted review
Car Seats Plus logo

Reply from Car Seats Plus

Thank you for the review Annie, it's a pleasure to help fellow twin parents!

Rated 5 out of 5 stars

Highly recommend

Quick and easy to get an appointment. Emily is extremely knowledgeable, and patient with two hot a cranky kids! We opted for delivery, rather than fit on the day, and the car seat arrived swiftly. There are plenty of options to choose from for Swedish tested, extended rear facing. Highly recommend.

27 July 2024
Unprompted review
Car Seats Plus logo

Reply from Car Seats Plus

Thank you so much Zara, I really appreciate you taking the time to leave a review. Please do let me know if you need any fit checks!

Rated 5 out of 5 stars

Excellent

We visited Car Seat Plus this week to find a new seat for our baby due soon. Emily was extremely helpful showing us the different options in and out of the car. She was friendly and did not push us to make a decision or to spend more at all. I will definitely be going back when our other children have outgrown their car seats to look for our next ones.

26 July 2024
Unprompted review
Car Seats Plus logo

Reply from Car Seats Plus

Thank you for taking the time to leave a review! Please do let me know if you need any fit checks when little one arrives :)

Rated 5 out of 5 stars

Excellent experience

We’ve just bought our second car seat from Emily for our 11 month old. Easy to book the appointment and she was responsive to messaging. Gave us lots of really good advice and tried multiple seats in our car to ensure we got the right one for us and our girl. She also fitted the seats for us and gave us in depth demonstrations to ensure we knew how to adjust and fit them ourselves. I very highly recommend and wouldn’t go anywhere else!

13 July 2024
Unprompted review
Car Seats Plus logo

Reply from Car Seats Plus

Thank you Daisy :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look