CarSupermarket.com Reviews 

Excellent service brought car from somewhere else so we could view it

CarSupermarket.com Stoke were helpful because they were quick to handle our car with no issues and prepared it to be driven home on the same day we test drove it.

The staff and the service was top notch and was as great as we expected. No issues and delt with our purchase quickly.

I'd definitely recommend CarSupermarket.com Barnsley to friends and family because is easy and fast service.

purchased an Audi Q3 from CarSupermarket in Scunthorpe in August 2025.

Within less than two weeks of owning the car, I had a child lock fault appear, and the automatic mechatronic system also failed. After months of back and forth because they couldn’t identify which module had failed, CarSupermarket eventually agreed to replace all four modules. The work was carried out by Audi, but this wasn’t completed until October 2025.

Less than five months later, the child lock fault returned. I took the car back to Audi, who advised it could be either a module or an electrical issue and quoted around £700 to investigate. I wasn’t prepared to pay for a fault that had already occurred before.

In March I contacted my finance company, who arranged for an independent inspection. We are now in July and the fault is still not fixed. The independent engineer concluded that it is a module fault, not an electrical fault, and also identified a hill start assist fault.

Despite this, CarSupermarket has now claimed the hill start fault is caused by the battery giving incorrect fault codes. They initially told me they would replace the battery and ordered a new one, but have since backtracked and are now saying the battery isn’t covered under warranty. It’s frustrating that almost every issue seems to be dismissed as “not covered”, despite me paying extra for an extended warranty.

To make matters worse, CarSupermarket Grimsby had my car for four weeks and returned it in an unacceptable condition. The interior was covered in dust and dirt, and no effort had been made to clean it before handing it back.

Overall, this has been an extremely disappointing experience. I’ve spent months chasing repairs for faults that appeared almost immediately after buying the vehicle, with constant delays, conflicting explanations and poor customer service.

Based on my experience, I would not recommend buying a car from CarSupermarket



Replying to your comment
you’ve had the report from the independent inspector as I have the same copy that was sent to yourself!
and states module not electric
No mention of how my car was handed back to me since you was having work done in the Grimsby branch so I took a video of the state of my car.

Jon M was amazing in helping me find my dream car. he was kind, knowledgable and very professional. I will definitely be returning to Jon in the future for my next car!! Thanks again Jon

When I purchased a car from car supermarket I took out the extended warranty thinking I was going to have 2 years trouble free motoring only when I go to claim on the warranty there is a list as long your arm that the warranty does not cover. If your going to take out the warranty please look if it’s really worth it.

Holly was amazing, full of information and patience when explaining everything

Although I didn't visit the site I found everyone I dealt with to be professional and very helpful. having been stung before by buying a car online I was sceptical to buy again but I am glad I did and Car supermarket were fantastic. would definitely recommend

No help when there’s a problem

The collection and payment process was straightforward, well organised, and completely stress‑free. Courtney was brilliant — friendly, reassuring, and incredibly helpful throughout. She made sure everything was clearly explained and that I felt confident before driving away. Her support genuinely made the experience feel smooth and enjoyable. The team were very friendly and accommodating. The car was exactly as shown and described on the website. I was most impressed.

David was able to help us through the whole process and he was very friendly and professional at his job. His support made it possible for me to buy the car.

Having bought our car from CarSupermarket.com a couple of months ago i can honestly say what a pleasure it was especially to the team at the Sheffield Branch. We had issues with the car after we collected from the branch which should have been picked up and dealt with at the Hessle Branch before it was transferred to Sheffield. Special mention to Trudy who went above and beyond to rectify the issues found.

Customer care at Barnsley branch was excellent and Kasha, who looked after me through the whole process was exceptional then, and afterwards.
The car is fantastic, had been clearly valeted, and I felt very reassured driving away.
Will be my first point of call next time i need a car!

The sales team did not pressure us into making a purchase. They were happy to answer any questions we had and were happy to give us time to discuss as a family without the pressure.
The cars were all well presented and well priced in a competitive market.

Avoid at all costs. I had a great deal in place and all were happy to go ahead. I took my car in and they advised "Oh, a part of my car has been re-sprayed, we have a trained eye used to looking at this —you won't be" which it hadn't. This was a Honda approved used car, so they dropped my offer from £8,000 to £5,000. So, beware that what you agree on the phone is not what you get at the dealership. So update the car I wanted from car supermarket is still there, I went to hippo motor group , got the same car with with less milage for 18200 Vs car supermarket 19767 and got 7100 trade in for my car which is 2100 more than car supermarket and the Tesla you could have sold me is still sat there , makes me smile every time I drive past,

Jack was very helpful and polite he dealt with my request and enquiry promptly .looking forward to collecting my new vechicle and dealing with car supermarket

Great service by Jake . Couldn’t do more for us as a family went way out of his way to help us . Highly recommended .

WARNING, do not be fooled by the charm, banter and smiles Of the sales staff in this company. Below this facade they are not a company to be trusted, not a company who believe in a positive customer experience, a company who will endever to financially stitch you up when anything repeatedly goes wrong with the purchased vehicle as it never the customers fault it repeatedly occurs, never theirs. Ended up having to px vechicle bought with another company at a loss.

They had a good selection of cars,they are also very reasonably priced compared to other car dealers and also very helpful.