CarSupermarket.com Reviews 

Very smooth and professional experience.
Alexander was very nice and professional and he always replied my emails and calls .
Very happy customer

It went relatively smoothly and once finance was approved , I got my car within a few days . It had been valeted well. I would just recommend that they don't give valuation of customers cars over the phone , but only face to face a. I gave an honest opinion of what I thought my car was like, describing it as below average, and still received £500 less I had been quoted .

I’ve had to visit the showroom three times in one week because of their mistakes and poor communication. The first time was to sign the finance papers, the second because they spelt my guarantors name wrong, and today I was told to collect my car, but before I arrived someone rang me and left me completely confused about whether my appointment was actually confirmed. I still went in, waited 30 minutes, and was then told my appointment still needed confirming. Complete waste of my time. The whole process has been disorganised and unprofessional.

The service was really good. Jake who delt with us was really welcoming and helped us with buying our new car. Really friendly and not pressuring at all.
Would highly recommend this place to anybody.

I have bought several cars from here in the past and the experience has been ok but I think the measure of a company is how they deal with things when they go wrong. I bought a car several weeks ago which had issues from the start. To cut a long story short I ended up not being able to drive the car for nearly 50% of the time I owned it. An independent person looked at it and found wires hanging from the battery and clips missing and the service manager conceded that it hadn't been inspected properly prior to selling to me despite advertising a 159 point check. The issues got worse and I ended up taking the car back to them as it needed thousands of pounds of work doing by a main dealer which they didn't want to pay for and were going to attempt to do it themselves. I pity the poor unsuspecting person that buys it next. The staff I encountered along the way were not great either, the receptionist Carmen was verbally abusive which they excused as her having a bad day but did eventually apologise, Steve Jewitt, the store manager was all nice when he thought I was taking the car back but then didn't want to know once I said I wasn't happy with the intended botch repair, refused to speak to us and when you ring to speak to him they deny he even works there which is vert strange. Laura Bousfield (supposed customer service) offered me a Goodwill payment for the abuse we received and the length of time I had been without the car, promised twice to send it, it was never received and then apparently withdrawn when I took the car back. When I attempted to remove my private plate from the car, the DVLA wouldn't let me do it online due to the history of the car and the fact that it had been on trade for such a long time previously, they want to do further investigations. Not entirely sure what this means but given the state of the car when I received it, I am beginning to wonder where it came from. So in summary, these can't do enough for you when your purchasing a car but when things go wrong they do not want to know. Id ask to see inspection reports and battery health prior to purchasing. Look at mot and service history carefully and if things go wrong exercise your right to return asap, don't give them numerous chances like I did. I am now without a car and seriously out of pocket.Oh and I copied the CEO, Matt Barrick in to emails when things got bad and never had any response from him or anyone higher up so he doesn't care either and Laura wont comment on this review as the complaint relates partially to her and her lack of integrity and she doesn't even respond to my emails.

You will see that Laura has replied below, but what she has said is a complete lie. I have been in contact with Black Horse and they have had no communisation from Carsupermarket whatsoever. They said if they had there would be notes on my file, particularly as there is an ongoing dispute and there is nothing. Also I was offered compensation which was nothing to do with my monthly payments and it was withdrawn. They also tried to persuade me to have the car back, it was me who rejected it. They even provided a fake battery health report which they claim was done before I purchased the car, unfortunately for them, it had a date on it. They then said they don't do battery checks on hybrid vehicles even though it is clearly advertised they do on all the hybrid vehicles they have for sale. I wish I could share some of the evidence I have. Basically Laura would not know the truth if it hit her in the face.

Really relaxed, non-pushy experience from start to finish. I arrived to view the car and was driving away in it less than two hours later.
Abdul Moboshir was friendly, knowledgeable and easy to deal with throughout. Everything was straightforward and stress free.
I'd definitely recommend both CarSupermarket and Abdul if you're looking for a hassle-free car buying experience.

Local fast lots of choice for our price range nice friendly sales team especially Alex nice car just what we wanted clean throughout

Great service, very helpful and friendly, would definitely recommend and would use again 😊

The experience at CarSupermarket.com Birmingham was good because Surjeet was brilliant friendly and dealt with me very well and quick too. Went into details with all my questions which in the end helped me to buy the car. Definitely would come back to buy another car especially if he is there.

Great staff and stock with a friendly no pressure approach to sales. We found the whole process very straight forward and transparent. Lewis did a great job and ensured all questions answered whilst explaining all the offers available. Collecting the vehicle was easy and stress free.We will be going back.

Car supermarket- Scunthorpe and in particular Gary were just fantastic, thankyou so much for such great service!

It was a pleasure buying from carsupermarket (Birmingham) the cars were reasonably priced, 12 month warranty, the sales people were extremely accommodating. If I was in need of another new vehicle in future I'll be using their services again.

CarSupermarket.com Birmingham were fantastic because As a salesman, Joe Roberts is brilliant to deal with. He's friendly, approachable, and always seems to have a solution to any problem. He is very humble and understanding, which makes the whole experience stress-free.

The only issue I had was when I returned my vehicle due to a faulty verification. A male Service Manager dealt with me and, unfortunately, the service I received was poor. His attitude was quite negative, and the situation became frustrating.

Thankfully, Joe stepped in, listened to my concerns, and handled everything professionally. He quickly resolved the issue and de-escalated the situation. His customer service was excellent and completely turned the experience around.

Joe is a top man and a real asset to the business. Thanks to the service and support he provided, I'll definitely be coming back in the near future when it's time for an upgrade. I look forward to dealing with Joe again.

Charlotte sorted everything out. Only took a few hours from start to finish, made it nice and easy. Reserved within about an hour of the first phone call ! Thank you

very easy to deal with and no pressure selling

I would recommend CarSupermarket.com Barnsley to friends and family because the total attention from walking through the door is focused on what you want, no one trying to sell you just any vehicle, it's about getting it right for you and meeting your needs

From choosing my car to arranging my delivery it was a dream service. Always polite when calling and no hard selling. Answered any questions I had and nothing was too much trouble. Highly recommend using car supermarket again.

The place was clean and the staff was very helpful and you didn't get harassed by them,when you needed help they was there when you was ready and Jason was brill

I'd definitely recommend CarSupermarket.com Birmingham because I had an excellent experience buying my car. Abdul was knowledgeable, honest, and never made me feel pressured. The staff answered all my questions, kept me informed throughout the process, and made everything straightforward. I would definitely buy from them again and highly recommend them to anyone looking for a quality vehicle.

Really helpful and professional.Good customer service