Amazing Choice, amazing prices and more importantly amazing staff! Craig talked us through our options without any pressure. He's a credit to Carters! Delivery drivers also superb. Kind and ca... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
We are proud to be home to the largest Stressless & Harrison Spinks studios in the UK. Carters Furniture & Bed City have been proudly helping customers furnish their homes for OVER 50 years. As a family-run business, we’re committed to offering an outstanding range of quality furniture, expert advice, dependable delivery, and exceptional customer service. Carters Furniture Centre & Bed City showrooms in Kidderminster, West Midlands total over 45,000sq foot and have a vast selection of beds, mattresses, living room, dining room and bedroom furniture available for you to browse. We stock premium brands such as Stressless, G Plan, La-Z-Boy, Alstons, Parker Knoll, Harrison Spinks, Vi-spring, TEMPUR, Sealy, Dunlopillo, Hypnos and Ercol as well as local suppliers.
Written by the company

Caldwell Mill New Road, DY10 1AQ, Kidderminster, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The sales staff at Carter's Bed City were very friendly and showed my wife and I a range of beds. They explained all the descriptions of the beds and we tried out a few before we made our final choice. The salesman was not pushy at all.
After we purchased the bed we went back to have a look at the colour of the headboard and divan, so it gave us an idea of matching wallpaper. The sales lady went off and found a price of fabric that matched the headboard.
This was excellent customer service.
I would highly recommend Carter's Bed City.

Reply from Carters Furniture Centre & Bed City

Reply from Carters Furniture Centre & Bed City
Staff helpful understanding of range items in stock and needs of customers

Reply from Carters Furniture Centre & Bed City
Just super helpful as always nothing was too much trouble.

Reply from Carters Furniture Centre & Bed City

Reply from Carters Furniture Centre & Bed City
Knowledgeable staff who offer a professional service without any pressure to buy. Pleasant shopping experience that I would recommend.

Reply from Carters Furniture Centre & Bed City
Very knowledgeable and friendly salesman , took time and trouble about my purchase

Reply from Carters Furniture Centre & Bed City
Fantastic service from the moment we walked into the shop. Sales team very knowledgeable about the stressless
Range of furniture. No hard sell from the team. Nice easy pleasant transaction.

Reply from Carters Furniture Centre & Bed City
Great salesman who listened to what we were seeking and only show us relevant mattresses. Found what suited us. A good shopping experience

Reply from Carters Furniture Centre & Bed City
Sally was extremely helpful and very knowledgeable. Gave me plenty of opportunity to try the beds and explained well about the different mattresses. Feel confident that with her support I have bought a comfortable bed.

Reply from Carters Furniture Centre & Bed City
Lovely and clean.Lots to look at .sales man Malcom Stringer was very polite and went into all details about thec3 piece we picked

Reply from Carters Furniture Centre & Bed City
First time shop with this company I’m pleased to say they were very polite and answered all my questions without any hesitation was a good shop all round will buy from them again

Reply from Carters Furniture Centre & Bed City
Great customer service no hard sell. Salesman had a good knowledge and understanding of products.. and was able to give excellent, valuable advice.
Was exceptionally patient, I would certainly recommend Carters.

Reply from Carters Furniture Centre & Bed City
When we first walked into the store, we were greeted by Matt, who asked what we were looking for, put us at ease, left us to look, and showed us some furniture that we wanted really quickly. He also said that they loan furniture while we wait for the order to be delivered.He was very professional and knowledgeable about the products the shop sold, would definitely recommend Matt.

Reply from Carters Furniture Centre & Bed City

Reply from Carters Furniture Centre & Bed City
Very helpful and knowledgeable staff, very friendly, quick and efficient and a pleasure to buy a bed from them.

Reply from Carters Furniture Centre & Bed City
Good product at good price, cheerful helpful staff and on time delivery by helpful men

Reply from Carters Furniture Centre & Bed City
Very easy to do business with. No sales pressure at all. Craig was very informative about options available and things to consider. Would highly recommend using this local company.

Reply from Carters Furniture Centre & Bed City
The salesman welcomed us, was very informative not at all pushy, also gave good advice about trying out the bed.

Reply from Carters Furniture Centre & Bed City
Excellent service as always, good range of products and competitive prices, our go-to place for furniture

Reply from Carters Furniture Centre & Bed City
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.