Banner for Carters Furniture Centre & Bed City

Carters Furniture Centre & Bed City Reviews 

1,936
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 241 reviews, reviewers overwhelmingly had a great experience with this company. Regular customers frequently praise the staff for being exceptionally helpful and knowledgeable, noting that team members provide wonderful guidance without ever using high-pressure sales tactics. Many consumers are also deeply impressed by the prompt and careful delivery service, explaining that delivery teams handle items respectfully, wear shoe covers, and even remove packaging or old furniture. People additionally highlight the fantastic choice of quality products available across the store, emphasizing that these items are comfortable, look fabulous, and offer truly exceptional value for money alongside very reasonable prices.

What people talk about most

Staff

Consumers find staff to be positive, friendly, and exceptionally knowledgeable about their products without... See more

Product

Customers report great satisfaction with the product offerings and the large selection available in store.... See more

Service

Reviewers mention positive feedback about service, highlighting exceptional and knowledgeable staff who... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that drivers are consistently punctual,... See more

Price

People report positive experiences with price, highlighting fabulous and competitive rates across a wide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing Choice, amazing prices and more importantly amazing staff! Craig talked us through our options without any pressure. He's a credit to Carters! Delivery drivers also superb. Kind and ca... See more

Company replied

Rated 5 out of 5 stars

This has been an excellent eperieince from start to finish, The Shop staff were patient, informative, and thoughtful in their advice. We got a good price. The delivery team were polite, efficient a... See more

Company replied

Rated 5 out of 5 stars

Five star customer service. We happened to find Carters by chance and we are so glad we did! Sally was amazing and gave us just enough information to help us choose our mattress and bed during our vis... See more

Company replied

Rated 5 out of 5 stars

Goodness why have we just stumbled upon this fabulous furniture store - hidden behind Asda in Kidderminster. Absolutely Hugh store - stock everything known to man I should think! Wonderful staff - j... See more

Company replied


Company details

  1. #29 of 394 best companies in Home Furniture Shop
  2. #13 of 115 best companies in Bed shop
  3. #18 of 227 best companies in Bedroom furniture shop
  4. #10 of 86 best companies in Mattress Shop
  5. #8 of 93 best companies in Sofa store

Written by the company

We are proud to be home to the largest Stressless & Harrison Spinks studios in the UK. Carters Furniture & Bed City have been proudly helping customers furnish their homes for OVER 50 years. As a family-run business, we’re committed to offering an outstanding range of quality furniture, expert advice, dependable delivery, and exceptional customer service. Carters Furniture Centre & Bed City showrooms in Kidderminster, West Midlands total over 45,000sq foot and have a vast selection of beds, mattresses, living room, dining room and bedroom furniture available for you to browse. We stock premium brands such as Stressless, G Plan, La-Z-Boy, Alstons, Parker Knoll, Harrison Spinks, Vi-spring, TEMPUR, Sealy, Dunlopillo, Hypnos and Ercol as well as local suppliers.

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,936)

237 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

How genuine and professional the staff are in this family run business

From the moment I went into the store I felt welcome.
Sally was kind, helpful and professional I cannot fault the service I received.
I would highly recommend anyone that needs something extra from their furniture due to their health please visit this store first before you make any decisions.
I have purchased an adjustable bed and I am really looking forward to it's delivery and I feel very confident that it will come to me as they have stated and I will be able to get a really good night's sleep for the first time in a very long time.
Please don't be put off by the beds you see when you walk in as they can provide so much more.

10 March 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Mrs Emerson,

Thank you for such a wonderful review! We really appreciate your kind words. We will pass on your comments to Sally!

Carters :-)

Rated 5 out of 5 stars

Friendly staff.

10 March 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Carol,

Thank you for your lovely review! We will pass on your comments to the team!

Carters :-)

Rated 5 out of 5 stars

Excellent company.

Our overall experience with Carter’s was amazing. The minute we walked in the showroom you could tell the quality of the products they sell. Actually the first sofa we saw we purchased! We also purchased several solid oak pieces of furniture, including a beautiful dining room table, chairs & a bench. The service we received from Malcolm Stringer was excellent. He was very polite & friendly & very knowledgeable. Also he left us to browse for ourselves. He was not pushy in the slightest (which we detest). He only came over asking us if we needed a tape measure lol. Overall a fantastic company.

24 February 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Gareth,

Thank you so much for such an excellent review of our company, it really means a lot to us! We will pass on your comments to Malcolm as well.

Carters :-)

Rated 5 out of 5 stars

Such a great selection and choice.

Such a great selection and choice. Helpful experienced and patient sales advisor, with first class knowledge of products and range options.

28 February 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Glenda,

Tahnk you so much for such an excellent review! We will pass on your comments to Matthew!

Carters :-)

Rated 5 out of 5 stars

the delivery men were brilliant

very helpful let us take our time to choose

6 March 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Carolyn,

Thank you for a fantastic review! We will pass on your comments to the delivery team.

Carters :-)

Rated 5 out of 5 stars

No pushy salespeople

No pushy salespeople. Decent sale price. Quality sofa

26 February 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Aley,

Thank you for your lovely review!

Carters :-)

Rated 5 out of 5 stars

Lovely lads helpful

Lovely lads helpful. Came ontime took put old beds and replaced with new. Definitely will look at these again.

7 January 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Tracy,

Thank you for your excellent review!

Carters :-)

Rated 5 out of 5 stars

Malcolm was extremely helpful

Malcolm was extremely helpful, balancing giving us space to browse with offering advice and guidance when needed. He was also very patient while we took our time deciding on the right color.
His support made the whole experience much easier and enjoyable.

2 March 2026
Unprompted review
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Charlotte,

Thank you for your fantastic review! We will pass on your comments to Malcolm!

Carters :-)

Rated 5 out of 5 stars

Listened to my request and offered the…

Listened to my request and offered the best delivery and removal service and price.

28 February 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Ian,

Thank you so much for such a fantastic review!

Carters :-)

Rated 5 out of 5 stars

Matthew was very knowledgeable about…

Matthew was very knowledgeable about any piece of furniture I had a question about. I didn't feel pushed into buying . I went away to think and went back a week later and he still recognised me and thanked me for going back. Brilliant service from Matthew.

28 February 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Louise,

Thank your for such a lovely review! We will pass on your comments to Matthew!

Carters :-)

Rated 5 out of 5 stars

Excellent service thank you

Excellent service thank you

16 February 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Becky,

Thank you so much for your wonderful 5 Star Review!

Carters :-)

Rated 5 out of 5 stars

Good customer service

We were given many options after discussing what we were looking for and there was no pressure to buy.
The guys who delivered the furniture were also professional and courteous.

12 February 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Patricia,

Thank you for such a wonderful review!

Carters :-)

Rated 5 out of 5 stars

Great service

Great service, unbeatable prices what's not to like 👍👍

19 February 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi James,

Thank you for your fantastic 5 Star Review!

Carters :-)

Rated 5 out of 5 stars

New mattress

Good honest advice on which mattress would suit us best, big choice and some really good offers on.

18 February 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Colin,

Thank you so much for your wonderful review!

Carters :-)

Rated 5 out of 5 stars

Very competitive prices and great buying experience

Recently bought a leather suite from Carters. Great service and lovely people to deal with. Excellent experience and I would definitely recommend

2 February 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Mr Bowen,

Thank you so much for such a fantastic review!

Carters :-)

Rated 5 out of 5 stars

Very helpful staff.

Very helpful staff.
Delivery done very well.

10 February 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi David,

Thank you for your 5 Star Review!

Carters :-)

Rated 5 out of 5 stars

Brilliant company. Excellent sales team.

We have been a customer here for many years. They are very helpful and give great discounts at sale times. Good quality furniture and great choice. Prices are very competitive. We live a reasonable distance away so delivery costs play apart in where we shop. Found this company very reasonable. For a small fee will take old sofas away too.

16 February 2026
Carters Furniture Centre & Bed City logo

Reply from Carters Furniture Centre & Bed City

Hi Yvonne,

Thank you for your lovely review, and your continued support!

Carters :-)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look