I bought the membership accidentally and when charged the fee after the month I explained i did not want to be charged the fee and was reimbursed my money-back the same day. Also the jewelry I purchas... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I order a watch and bracelet combo and I received an empty box and the black Cartier package taped at the bottom with white tape and the top of the package sticky sealed and the only response is they... See more
Company replied
“Sophie was quick and very helpful.” “They solved my problem right away and were super friendly.” “Great customer service. Easy and stress-free.”
Company replied
Also scammed. 2 week expedited shipping, broken watch, both non functional and broken face. No free items (necklace bracelet) included… run around from customer service since opening package tonight .... See more
Company replied
Company details
Written by the company
At CarticeNYC, we specialize in delivering luxury-inspired jewelry and accessories that blend style and affordability. Based in the heart of New York City, our brand is committed to offering premium-quality products at prices that make luxury accessible to everyone. From iced-out watches to statement chains and bracelets, our pieces are crafted to make you stand out and shine in any setting. We take pride in our attention to detail, using skilled craftsmanship and high-quality materials to create jewelry that not only looks stunning but lasts. Our goal is to empower individuals to look and feel their best without breaking the bank. That’s why we cut out the middlemen, streamline our operations, and pass those savings directly to our customers. At CarticeNYC, customer satisfaction is our top priority. We offer worldwide shipping, easy payment options, and dedicated support to ensure every customer has an exceptional experience. Whether you’re shopping for yourself or looking for the perfect gift, we’ve got you covered with a range of timeless designs and limited-edition collections. Join the CarticeNYC community today and elevate your style with confidence. Luxury doesn’t have to come with a hefty price tag—it just needs the right touch.
Contact info
United States
- info@carticenyc.com
- carticenyc.com
2.8
Average
562 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful
Beautiful, it's exactly what I wanted. I first bought a bracelet and loved it so much i splurged on the moissonite necklace, bling is right ✅️ 👌
25 February 2026
Unprompted review
Reply from Carticenyc
So glad you love it! 💎 Your bracelet and moissanite necklace bling ✅👌
Great plus there was really a 25 dollar…
Great plus there was really a 25 dollar gift card thanks I will order again🎯🎯🎯🎯🎯🧠🧠
7 March 2026
Unprompted review
Reply from Carticenyc
So glad you loved it! 💎 And happy you got the $25 gift card 🎯🧠 Can’t wait to see your next order!
This is some of the finest jewelry I have ever baught
This is some of the finest jewelry I have ever bought if you wanna spend your money on jewelry and be noticed without your neck or jewelry turning green then carticenyc is the way too go trust me the jewelry shines like the sun and brings the the stars and that's my truth thanks carticenyc
7 March 2026
Unprompted review
Reply from Carticenyc
Wow! Thank you so much for your amazing words! 💎 We’re thrilled to hear you love your jewelry and that it shines like the sun 🌞✨ — that’s exactly the experience we aim for!
Thanks again for your support!
I bought the skeleton and oh my gosh…
I bought the skeleton and oh my gosh you guys this thing shines.. very much recommend.. become vip an deals are made. Products have been very well put together an much love coming from my way. The noir is next just ordered, also got my girl the heart necklace an bracelet.. do not I repeat do not sleep on these products!
3 March 2026
Unprompted review
Reply from Carticenyc
Wow! Thank you so much for your kind words! 💎 We’re thrilled to hear you love the skeleton piece and that everything’s shining bright ✨. We appreciate all your support — the Noir and the heart set sound amazing!
Thanks again for being part of the Cartice NYC family!
Some get Carticenyc watches, many get extorted!!!!
After contacting support about the broken non-Cartice watch sent to me. I have been alerted that my account has been charged again without me making another purchase.
This is unsatisfactory.
2 March 2026
Unprompted review
Reply from Carticenyc
Hi Nicole,
I’m really sorry to hear about this — I can understand how concerning it must feel not only receiving an item that isn’t as expected, but then also seeing a charge you didn’t authorize. That’s definitely not the experience we want for you.
To clarify, we do not have the ability to charge customers without their consent. Any additional charges typically come from offers that require manual confirmation before being added, but we completely understand how this situation can feel confusing and frustrating, especially given everything you’ve already experienced.
That said, your concern about both the product and the charge is absolutely valid, and it’s important to us that this is properly reviewed and resolved for you. We want to make sure everything is checked carefully and that you’re taken care of.
We definitely want to review this properly. Please email us at info@carticenyc.com
with your order details and the proof of purchase so our team can investigate both the item you received and the charge, and resolve this for you as soon as possible.
We truly appreciate you bringing this to our attention, and we’ll do our best to make things right.
This company is a scam!
This company is a scam!
They advertise sets and also "Free" items to be included, but don't even send you all of the pieces in the set you ordered. They claim what they have advertised on their own product page is incorrect. I asked for a refund and they only offer 20% when they hadn't even fulfilled the order. In addition, they store your card information and charge you monthly when you didn't sign up for it and you receive absolutely nothing.
22 December 2025
Unprompted review
Reply from Carticenyc
Hi Caress,
I’m really sorry to hear about your experience — I can understand why you’d feel this way, especially if your order didn’t arrive as expected and the situation around the charges has caused concern. That’s not the experience we want anyone to have.
Regarding the set and free items, we sincerely apologize if there was any confusion or if something was missing from your order. That’s something we definitely want to review carefully, as you should receive exactly what was shown and confirmed at the time of purchase.
On the refund side, I completely understand your frustration. If an order wasn’t fulfilled correctly, it’s only fair that this is properly looked into and resolved in a way that feels right to you — not just partially addressed.
In terms of the charges, we want to reassure you that we do not store or use customer card details to make unauthorized transactions. Any additional charges are typically linked to offers that require customer confirmation before being added. However, we understand how concerning this situation feels, and it’s important that we investigate this thoroughly for you.
We genuinely want to make this right and ensure everything is handled properly.
We definitely want to review this properly. Please email us at info@carticenyc.com
with your order details, proof of purchase, and any screenshots you may have so our team can investigate and resolve this for you as soon as possible.
Thank you for bringing this to our attention — we’ll do our best to take care of this for you.
So light on the wrist I forget til I hear people's excitement
Man oh man, put it like this just glimpse from the one I had with Arabic numbers on the dial from last 12/26/2025 best birthday gift I got myself and chunky stones on top of stones everyone assumed I paid anywhere from $20-50,000 they be like why would you wear that at work or man can you hide your watch you're blinding me lol .We have very bright lights in my area .Now I have 2 more red and all white crystal with a green and gold on the way..I just need blue, black and rose gold these will match my shoes I design
28 February 2026
Unprompted review
Reply from Carticenyc
Wow! Thank you so much for your amazing words! 💎 We’re thrilled to hear your watch is turning heads and shining bright ✨ — sounds like your collection is growing in style and fire! 🔥
Thanks again for your support and love for Cartice NYC!
Reply from Carticenyc
Thanks so much! 💎 We’re glad you loved it!
refusal to cancel order
I have tried multiple times to cancel my order and I have received no communication from your support team. You charged me for items I did not purchase, and despite multiple requests to cancel the order immediately after you are yet to reply. This is absurd and a disgrace, if you ship my order and don’t issue a full refund legal action will be taken
24 February 2026
Unprompted review
Reply from Carticenyc
Hi Calum,
I’m really sorry to hear about your experience — I can understand how frustrating and stressful this must feel, especially when you’ve tried multiple times to cancel and haven’t received a response. That’s not the level of service we want to provide, and I’m truly sorry for the lack of communication.
We take cancellation requests seriously, especially when they’re made shortly after placing an order. If your request wasn’t addressed in time, that’s something we need to look into properly. I also hear your concern about being charged for items you didn’t intend to purchase — that’s understandably upsetting, and you deserve a clear explanation and resolution.
Please know that your concerns are valid, and we genuinely want to make sure this is handled fairly and transparently for you.
We definitely want to review this properly. Please email us at info@carticenyc.com
with your order details, proof of purchase, and any previous messages you’ve sent so our team can investigate this urgently and work toward resolving it as soon as possible.
We appreciate you bringing this to our attention, and we’ll do our best to take care of this for you.
The jewelry looks great and people…
The jewelry looks great and people think it's very expensive. Comfortable to wear and fits great.
26 February 2026
Unprompted review
I received my order and my wife and I…
I received my order and my wife and I was very happy and pleased with it she loved her stuff and was very surprised of the way it looked and fit her and I was very pleased with mine also and will be getting more pieces from you...but the only thing I had a problem with was the gold was a little to yellow wish it was a little darker in color more of a real gold look but other than that I was very happy and pleased.....
24 February 2026
Unprompted review
No excuses
My order came on time. I love the shine of my jewelry. This is my very first Cuban chain and I love it. What my better half and I love about the product is the quality of the product. I experience that your product speaks for itself and I love it. Please do not change your product or bundle. My boy friend and I are so in love with it.
19 February 2026
Unprompted review
I ordered a rose gold set and I love it…
I ordered a rose gold set and I love it have not taken it off yet been 3days now the shine is amazing the look is amazing ita kinda light but look wise 10/10 fasure I will be buying more from cartice very soon i was expecting to be let down they really surprised me I get compliments every where I go now thanks cartice I feel like my favorite rappers now when I listen to trap music lol
17 February 2026
Unprompted review
24 hours no update
after writing a review yesterday I was told by this company to send a email with my name and order number and mark in the subject URGENT. I completed my end of sending a email i still have yet to hear back from this company! I paid for my items and have yet to receive it! You guys basically stole $179.51! You keep lying stating you take care of your customer! This is not customer service!
18 February 2026
Unprompted review
Reply from Carticenyc
Dukes we hear your frustration and we’re sorry for the delay. Our team answers emails in the order they come in, but we will find your order and sort this out. Please send one more email to info@carticenyc.com with your full name and order number and put URGENT again so we can track it fast and update you.
Update I did finally receive my order
Update I did finally receive my order
17 February 2026
Unprompted review
Reply from Carticenyc
That’s what we love to hear William 🙌 Glad your order landed safe and hope you’re loving the pieces. Appreciate you rockin with us 💎
I really love it
I really love it. Especially when I get the wide eyes, everyone is asking where did I get an how much...
12 February 2026
Unprompted review
The products exceeded expectacions
The products exceeded expectacions. I have recommended my family, friends, neighbors and colleagues toward your business. I am overly satisfied. Thank you
15 January 2026
Unprompted review
Your support team is very fast at…
Your support team is very fast at responding with any issues(no issues with the jewelry, just had to be reminded of my membership fee)! And your jewelry most def gets noticed (I was at the counter ordering some food and the clerk kept staring at my watch and bracelet while ordering, he was def distracted but still got my order right)! I have to keep my driving hand down (mostly left and sometimes right) when at a stop light/sign because other drivers are staring at my wrist or neck. Feels good to look like I'm ball'n out a control, without dropp'n racks!
19 January 2026
Unprompted review
Excellent!
9 February 2026
Unprompted review
All of the staff at Cartice I delt with…
All of the staff at Cartice I delt with were very helpful and friendly. My problem was resolved quickly and made up for the very little inconvenience I had. I will definitely be a regular customer.
23 January 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.