I bought the membership accidentally and when charged the fee after the month I explained i did not want to be charged the fee and was reimbursed my money-back the same day. Also the jewelry I purchas... See more
Company replied
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I order a watch and bracelet combo and I received an empty box and the black Cartier package taped at the bottom with white tape and the top of the package sticky sealed and the only response is they... See more
Company replied
“Sophie was quick and very helpful.” “They solved my problem right away and were super friendly.” “Great customer service. Easy and stress-free.”
Company replied
Also scammed. 2 week expedited shipping, broken watch, both non functional and broken face. No free items (necklace bracelet) included… run around from customer service since opening package tonight .... See more
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Company details
Written by the company
At CarticeNYC, we specialize in delivering luxury-inspired jewelry and accessories that blend style and affordability. Based in the heart of New York City, our brand is committed to offering premium-quality products at prices that make luxury accessible to everyone. From iced-out watches to statement chains and bracelets, our pieces are crafted to make you stand out and shine in any setting. We take pride in our attention to detail, using skilled craftsmanship and high-quality materials to create jewelry that not only looks stunning but lasts. Our goal is to empower individuals to look and feel their best without breaking the bank. That’s why we cut out the middlemen, streamline our operations, and pass those savings directly to our customers. At CarticeNYC, customer satisfaction is our top priority. We offer worldwide shipping, easy payment options, and dedicated support to ensure every customer has an exceptional experience. Whether you’re shopping for yourself or looking for the perfect gift, we’ve got you covered with a range of timeless designs and limited-edition collections. Join the CarticeNYC community today and elevate your style with confidence. Luxury doesn’t have to come with a hefty price tag—it just needs the right touch.
Contact info
United States
- info@carticenyc.com
- carticenyc.com
2.8
Average
562 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love my new pieces of jewelry!
31 March 2026
Unprompted review
Reply from Carticenyc
We’re so happy to hear that! ✨
It’s wonderful knowing you love your new jewelry—thank you for choosing us, and we can’t wait to delight you with your next purchase! 💙
It fades after the 4 times u wear it
Bro so it looks nice and all but I’ve wore both the 14 mm chain and the bracelet like 4 times and they are already fading on the bracelet I see a copper color creeping out
On the chain it’s all flaky fading already I’ve only wore it 4 days why the watch I don’t wear so no issues there I would like a refund or a new set
29 March 2026
Unprompted review
Reply from Carticenyc
Hi Juan,
I’m really sorry to hear this — I can understand how disappointing it is to see fading after only a few wears, especially when you were enjoying how it looked at first. That’s definitely not the kind of durability we want you to experience.
Jewelry should hold up with normal use, and what you’re describing — fading, flaking, and discoloration — isn’t something you should be dealing with after just a few days. Your concern is completely valid, and I’m glad you brought it up.
We’d really like to take a closer look at this and make it right for you, whether that’s a replacement or a refund depending on what’s best in your case.
We definitely want to review this properly. Please email us at info@carticenyc.com
with your order details and a few photos of the chain and bracelet so our team can assess the issue and resolve this for you as soon as possible.
Thank you for your honesty — we appreciate you giving us the chance to fix this.
Watch and jewelry arrived pretty fast
Watch and jewelry arrived pretty fast. Was shipped in a nice Cartice box and wrapped safely in zip lock bags. Watch is pretty shiny. Bracelet and necklace is nice and shiny as well. So far it fits well and the pins seems secure. I like it and the weight and the look is on point. I have bought 2 other watches from Cartice but so far this one is probably my favorite.
28 March 2026
Unprompted review
Reply from Carticenyc
Thank you so much for sharing your experience!
We’re thrilled to hear that everything arrived safely and that you’re loving the look, feel, and fit of your new set. It’s awesome to know this one might be your favorite so far—we truly appreciate your continued support and loyalty 💙
Sophie did a awesome helping me find my murchandise
Sophie did a awesome helping me find my merchandise I purchased and the product is on point love everything I purchased plan on doing more business with yall
25 March 2026
Unprompted review
Reply from Carticenyc
Thank you for the kind words!
We’re so happy Sophie could help you find exactly what you were looking for, and that you love your purchase. Your support means a lot, and we can’t wait to serve you again soon! 💙
I placed my order and slipped up and…
I placed my order and slipped up and got 2 digits of my address backwards with my butter fingers having self. I sent an email to correct my mistake... Got a response and resolution within the hour. Awesome customer support for sure 😁
26 March 2026
Unprompted review
Reply from Carticenyc
Wow, thank you for sharing this!
We’re so glad our team could quickly help fix your order and turn a “butter fingers” moment into a smooth experience. Your kind words mean a lot—we’re always here to make things easy for you! 💙
I apologize and stand corrected they…
I apologize and stand corrected they are 100 % legit and the jewlery gets mad compliments and shines like no body's business I've bought all the sets and I will buy more im a membership for life only thing can I have my vip status back 🙏 once again there stuff is awesome
17 February 2026
Unprompted review
Reply from Carticenyc
Thank you so much for your kind words and for giving us another chance! 💎 We truly appreciate your support and are so glad to hear you’re loving the jewelry and all the compliments ✨
Regarding your VIP status, no worries — please send us an email at info@carticenyc.com
and we’ll be more than happy to check and assist you with that 🙏
Thanks again for being part of the Cartice NYC family!
Sophie was quick and very helpful
Sophie was quick and very helpful. That’s all I’m gunna say.
24 March 2026
Unprompted review
Reply from Carticenyc
Thanks so much! 💎 We’re glad Sophie could help you quickly and make things easy!
It's Iced out
It's Iced out ? Im definitely going to order some products 💎 " Chain gang " thanks 🙏
20 March 2026
Unprompted review
Reply from Carticenyc
Hi Randy,
Absolutely! Our pieces are iced out and made to shine ✨. We’re thrilled to hear you’re excited to join the “Chain Gang” 💎.
Thanks again for the support
Well for one great jeweler and quality
Well for one great jeweler and quality, I can respect it and shipping take a little bit but it’s worth it
20 March 2026
Unprompted review
Reply from Carticenyc
Hi Richardson,
Thank you so much for your kind words! We're thrilled to hear that you’re happy with the quality of our jewelry. We always aim to make your experience worth the wait.
Thanks again for your support — it truly means a lot to us!
Amazing craftsmanship on these pieces I…
Amazing craftsmanship on these pieces I love them
19 March 2026
Unprompted review
Reply from Carticenyc
Hi William,
So glad you love the pieces! ✨ Your support means a lot.
Thanks again for being part of the Cartice NYC family!
My husband loved the watch it was just…
My husband loved the watch it was just as it said priceless lit took a long time I hated it took lonnnng time but it was worth the wait
4 March 2026
Unprompted review
Reply from Carticenyc
So glad your husband loved the watch! ⌚💎 We know it took a bit, but we’re thrilled it was worth the wait.
Thanks again for the support!
EXTRA UNAUTHORIZED CHARGES ON CREDIT CARD EXACTLY ONE MONTH AFTER PURCHASE. Defective Clasp. Customer pays return postage on defective items, thus making it too costly to return/exchange.
Ordered the 10mm iced out chain, which I do like, but it has a defective clasp that will not stay closed. Every time I put it on, it immediately falls off. The company does not pay for returns and the postage cost to replace the chain is too pricey, and so makes it not worth it to return/exchange (which I suspect this is their business model- to minimize returns and maximize profits). It is a nice chain, but now I have to figure out how to keep the clasp shut so I can actually wear it. And chains usually don't look good being held together by a rubber band or glue.
UPDATE: They just charged my credit card a second time for 49.99 on March 25, apparently for their 'VIP membership' (exactly one month after my only purchase on Feb 25). So now you need to know that THEY WILL TRY TO SNEAK IN UNAUTHORIZED CHARGES TO YOUR CREDIT CARD AFTER YOU BUY FROM THEIR SITE. And the only reason I know it was for a 'VIP' is because I emailed them and they told me it was for this thing. But I have no idea what it is and never purchased it. SO WATCH OUT FOR THIS CHARGE ON YOUR CARD after you buy from them. I have contacted Carticenyc.com and reported the fraud to my bank. I will update later on if I get my money back or not. 3/26/27
4/12 Got.a refund on the 49.99 charge. Still unable to wear the chain because the plastic clasp won't stay closed, not even a bit. Too bad. lesson learned. glad it only cost me 50 bucks.
1 March 2026
Unprompted review
Reply from Carticenyc
Hi Joseph,
Thank you for sharing your experience — I completely understand your frustration. It’s disappointing to receive an item you like but can’t actually wear because of a defective clasp, and having to cover return postage can make a solution feel impossible. That’s not the experience we want for our customers, and I’m truly sorry for the inconvenience this has caused.
We absolutely take concerns like yours seriously. While we do offer return processes, it’s clear that the cost and effort shouldn’t become a barrier for fixing defective items. Your feedback is important, and we want to make sure this is reviewed properly so we can prevent situations like this in the future.
We definitely want to review this properly. Please email us at info@carticenyc.com
with your order details and any photos of the defect so our team can investigate and work on a resolution that allows you to enjoy your chain as intended.
Thank you for bringing this to our attention — we genuinely want to make this right for you.
Customer service
Sophie was quick and very helpful.”
• “They solved my problem right away and were super friendly.”
• “Great customer service. Easy and stress-free.”
26 February 2026
Unprompted review
Reply from Carticenyc
Hi there,
Thank you so much for your kind words! We’re really glad to hear that Sophie was quick, helpful, and able to resolve your concern in a smooth and stress-free way. That’s exactly the experience we aim to provide.
We truly appreciate your support and look forward to serving you again.
Still have yet to receive my refund
Still have yet to receive my refund
14 January 2026
Unprompted review
Reply from Carticenyc
Hi Quincy,
I’m really sorry you’re still waiting on your refund — I completely understand how frustrating that is, especially when you’ve already been expecting it for some time. Waiting without clear updates can feel really discouraging, and that’s not the experience we want for you.
In many cases, once a refund is initiated, it can take a few business days for the payment provider or bank to fully process and reflect it on your statement. That said, you shouldn’t be left wondering where things stand, and we’d really like to check this for you properly.
We definitely want to review this properly. Please email us at info@carticenyc.com
with your order details and proof of purchase so our team can check the status of your refund and make sure this gets resolved for you as soon as possible.
Thank you for your patience — we’ll do our best to take care of this for you.
Reply from Carticenyc
Thanks so much! 💎 We’re thrilled you love the quality of our pieces.
I was hoping for better items in the…
I was hoping for better items in the mystery box but I'm so disappointed will not order again til better items are sold in the mystery box..... I got three small necklaces
13 March 2026
Unprompted review
Reply from Carticenyc
Hi Karl,
Thank you for sharing your feedback — I completely understand your disappointment. Receiving a mystery box that doesn’t meet your expectations can feel frustrating, especially when you were hoping for more variety or higher-value items. That’s not the experience we want for our customers.
Your feedback is important to us, and we take it seriously. It helps us improve the selection and quality of items in our mystery boxes so future customers have a better experience.
We definitely want to review this properly. Please email us at info@carticenyc.com
with your order details and any photos if possible, so our team can look into this and discuss a resolution to help make things right for you.
We appreciate you bringing this to our attention and hope we can improve your experience in the future.
The jewelry is top tier!
The jewelry is great! It looks as advertised and feels great!
9 March 2026
Unprompted review
Reply from Carticenyc
So glad you love it! 💎 Looks great, feels great — that’s what we like to hear!
Good quality and on time delivery
9 March 2026
Unprompted review
Reply from Carticenyc
Thank you so much for your kind words! 💎 We’re thrilled to hear you loved the quality of your jewelry and that it arrived on time — it really means a lot to us.
Thanks again for your support!
Reply from Carticenyc
Thank you so much for your kind words! 💎 We’re thrilled to hear your son loves his new drip 💧 — it really means a lot to us.
Thanks again for your support!
Don’t buy from this company
I purchased a watch, bracelet and a necklace on February 19th with VIP express shipping. I’ve contacted this company soooooo many times and they claim they’re doing their best to fix the issue and never did. The communication SUCKS. I got an email the other day from them telling me that they have confirmed that my order has already been delivered. LIES, I haven’t received a damn thing as of yet. I want my $117 and I’ve filed a dispute with my bank and I have screenshots and proof to show my bank that I haven’t received my order. The only thing it’s showing is that a label has been created and that’s been about two weeks now. This is unacceptable and unprofessional.
UPDATE: I received my order a month and 2 days after placing my order with VIP express shipping. Everything that I ordered came and is as described but I won’t be ordering anything again from them.
18 February 2026
Unprompted review
Reply from Carticenyc
Hi James,
I’m really sorry to hear about your experience — I completely understand how frustrating and disappointing this must feel, especially after waiting and trying to reach out multiple times. This is definitely not the kind of experience we want anyone to have.
I also hear your concern about the tracking showing only a label created — you’re absolutely right to question that. In many cases, this means the shipment hasn’t physically moved yet, and we understand how upsetting it is to be told it’s delivered when you haven’t received anything. That’s something we take seriously and want to get to the bottom of for you.
Please know that your concerns are valid, and you deserve clear answers and a proper resolution. We genuinely want to make this right and ensure you’re taken care of.
We definitely want to review this properly. Please email us at info@carticenyc.com
with your order details and the proof of purchase you mentioned so our team can investigate and resolve this for you as soon as possible.
We appreciate your patience, and we’ll do our best to sort this out for you quickly.
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