Dear Customer Service Team, I just wanted to take a moment to express my heartfelt gratitude for your outstanding assistance in helping me recover my lost money. Your prompt and efficient se... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I am a Cortpanda customer. I bought a few products using it. Usually I didn't have any problems. But last time I bought some supplements and my doctor didn't recommend me to use them. I returned th... See more
Company replied
They were very great about issuing a refund when requested. Luís Souza Was very prompt in answering my questions and making sure the refund was processed. Thank you Luis
Company replied
The order came quickly! Unfortunately, I could not tolerate the supplement because of a poor reaction with a medication I am taking. I ended up having to return the remaining supplements to take advan... See more
Company replied
Company details
Written by the company
Cartpanda operates in the U.S. as a Merchant of Record (MoR), functioning similarly to a marketplace. It simplifies e-commerce by handling payments, taxes, chargebacks, and compliance, allowing vendors to focus on sales. Vendors list products on the platform, while Cartpanda manages transactions and financial operations, ensuring a seamless experience for both businesses and customers.
Contact info
555 Republic Dr, 75074, Plano, United States
- +1-866-637-2482
- support@cartpanda.com
- cartpanda.com
4.0
Great
3k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I needed to return my merchandise…
I needed to return my merchandise because I was charged more than I was told. In the beginning it was difficult. Too many people involved. I had returned my order. I sent tracking number and called and gave to two different people. Kept getting nowhere. All of a sudden I
Hear from Cartpanda and they said they were in charge of refunds. They told me my tracking number was not working. I checked it again and I was one number off. I sent with different number and things cleared up. I had been trying for 2 months. They immediately figured it out and all was fixed. They should handle from the beginning. It would have been much better.
15 February 2026
Unprompted review
Reply from cartpanda.com
Dear Lynne,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear that our team was able to step in and resolve your refund situation promptly. Validating the correct tracking information was essential to fixing this issue after your previous difficulties. We truly appreciate your patience during this process and are glad we could help.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I did not get any results for the…
I did not get any results for the product as advertised. They were slow getting back to me about a refund, but it was settled without a product return,
20 April 2026
Unprompted review
Reply from cartpanda.com
Dear Gaylen,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We appreciate you sharing that your case was settled efficiently. We value your patience during the resolution process and are glad we could reach a satisfactory outcome for you. Your feedback is essential for our continuous improvement.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Marina was very nice and got my refund…
Marina was very nice and got my refund done quickly. I appreciate your help in getting this resolved for me.
20 April 2026
Unprompted review
Reply from cartpanda.com
Dear Suzie Streadbeck,
Thank you for your kindly review.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear that your refund was processed quickly. Providing efficient solutions for our customers is our top priority, and we appreciate your validation of our service. We are always here to ensure you have a positive experience.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
My request was handled in less than 24…
My request was handled in less than 24 hours and no problem at all. I am very satisfied with their service.
20 April 2026
Unprompted review
Reply from cartpanda.com
Dear Mary Broussard Serrette,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear that your request was handled in less than 24 hours without any issues. Your satisfaction is our top priority, and we appreciate your kind words regarding our service. We look forward to continuing to provide you with excellent support.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Thank you so much Valera
Thank you so much Valera, for your assistance with my issue and making a quick response. I do hope you have a wonderful day.
20 April 2026
Unprompted review
Reply from cartpanda.com
Dear Shirley Brett,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly happy to hear that you received a quick response regarding your issue. Validating your experience with efficient support is our priority, and we appreciate your kind words. We wish you a wonderful day as well.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I tried a supplement and they just did…
I tried a supplement and they just did not do anything for me, So I sent them back. But within the first 48 hours I had my refund. The team I dealt with were great and my refund was in place within the first 2 days. I thank them so much for being so professional and prompt.
17 April 2026
Unprompted review
Reply from cartpanda.com
Dear Judy Sikes,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear that you were satisfied with the promptness of your refund. Validating your experience with our professional team is essential to us, as we strive to provide efficient service even when a product isn't the right fit. Thank you for recognizing our efforts to resolve your request quickly.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
GOOD PEOPLE
This company is true to it's word. Regrettably the product did not work for me, but I had absolutely no trouble receiving my refund. They were friendly, professional, & prompt to help me from the moment I made my request. They are good people!!
20 April 2026
Unprompted review
Reply from cartpanda.com
Dear Mary Elizabeth Davis,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly grateful for your kind words regarding our refund process. It is rewarding to know that our team provided the professional and prompt support you deserved. We appreciate your validation of our commitment to transparency and customer satisfaction.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Good job
Good job. it took a little while but you gave the full refund. I’m pleased
16 April 2026
Unprompted review
Reply from cartpanda.com
Dear Mattie Banks,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear that you are pleased with the resolution regarding your refund. Validating your satisfaction is our priority, and we appreciate your patience throughout this process. It is great to know we could assist you effectively.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I ordered the Geltide product but…
I ordered the Geltide product but unfortunately did not get the results I anticipated. I was given my full refund as guaranteed. Contacted the company 59 days prior to 60 day guarantee allotted time and was informed I would receive my full refund within 5 days
18 April 2026
Unprompted review
Reply from cartpanda.com
Dear Guadalupe Garcia,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are pleased to hear that your refund was processed promptly according to our guarantee. It is our priority to ensure that all financial transactions and return policies are honored efficiently. We appreciate your patience throughout this process.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I had a quick response to dealing with…
I had a quick response to dealing with my request and was resolved quickly
20 April 2026
Unprompted review
Reply from cartpanda.com
Dear Karen Docherty,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear that your request was handled with such speed and efficiency. Providing a quick response is always our priority to ensure a seamless experience for our customers. We appreciate your trust in our service.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Exquisite Customer Service
There was an issue with my order and when I emailed cartpanda for a resolution João responded and resolved my issue very quickly. The service I received was extremely professional and efficient. I am appreciative of João.
13 April 2026
Unprompted review
Reply from cartpanda.com
Dear Maurishaa,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly grateful for your positive feedback regarding the professional and efficient service you received. It is rewarding to know that your issue was resolved quickly and to your satisfaction. Our goal is always to provide a seamless experience for our customers.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I tried to email snd called the numbers…
I tried to email snd called the numbers on the container of the product. To no success so i got some info from Paypal that i used to pay them. The next day i emailed Cartpanda, Bofi emailed me back and process i should do. I follow it and the next day he got back to me and assured me of my refund. I should put 5 but the money is not yet in my account. Dealing with them is nice and Bofi see to it that i understand everything. Hopefully the refund is there already soonest.
Thanks Bofi
15 April 2026
Unprompted review
Reply from cartpanda.com
Dear Nimfa Timber,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear that you had a positive experience with our support and that the instructions provided were clear. It is our priority to ensure you feel supported throughout the entire refund process. We appreciate your patience while the transaction is being finalized.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Best Experience Ever
Had the best experience dealing with the correct associate (Palacio from the Cartpanda Customer Support Team) who was able to go above and beyond to resolve my issue, provide an amazing option to grant me with a partial refund and responded so quickly to keep me informed of everything that I should expect and when. What a pleasure it was to correspond with the perfect team member to address my concerns and resolve my issue immediately!!
17 April 2026
Unprompted review
Reply from cartpanda.com
Dear Lynn Asciutto,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly happy to hear about your positive experience regarding the resolution of your issue and the partial refund provided. It is our priority to ensure a quick and efficient process for all our customers. We appreciate your kind words and remain committed to your satisfaction.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Possitive refund experience.
First of all, I'm not one to write reviews. I purchased Neurodyne, a product advertised to treat dementia. After doing much research I discovered that their claims were unsubstantiated and untrue. In addition, they added a second order to the original which they charged to my PayPal account with out my approval. When I looked up what people had to say about trying to return the product the negative experiences caused me to beleive that I had little chance of recovering the nearly $700.00 charged to PayPal.
However, I contacted Cartpanda, who responded immediately with instructions to return the product and email them copies of the shipping documents, which I did. Again ,almost immediately, I received notice that the order had been successfully cancelled and the the full amount would be refunded to my PayPal account within 7 days. I just checked and the full amount has been deposited in back to me.
My experience with Cartpanda far exceeded my expectaions. I could not be happier.
David Walsman
15 March 2026
Unprompted review
Reply from cartpanda.com
Dear David Walsman,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear about your positive refund experience. It is rewarding to know that our swift assistance and the successful processing of your return met your expectations. We remain committed to providing a reliable and transparent service to all our customers.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
The first person I talked to was rude…
The first person I talked to was rude and hung up on me. I didn't get his name. Then the next time I called I still didn't get a name but he listened and and after I talked to him. Bofi contacted me and he was awesome. He took care of me and I am very happy he did . Otherwise I would be very sad.
17 April 2026
Unprompted review
Reply from cartpanda.com
Dear Juli Knight Younts,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly sorry for the initial experience you had, but we are delighted to hear that our subsequent support met your expectations. Validating your satisfaction is our priority, and we are glad we could turn your experience into a positive one. Thank you for trusting our team to resolve your concerns.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Thank you Bofi
My rating is solely based on the help that Bofi gave me. He heard my concerns, and took action within 24 hours to meet my needs. If it had not been for Bofi I would've given a rating of less than zero if I could. Before reaching out to him (which took a lot of research to find a customer service link) I had gotten nothing but fraudulent charges, the runaround, unanswered calls, unanswered, emails and false promises of a refund. Bofi was efficient and completed the promise made to me months ago. Thank you Bofi.
13 April 2026
Unprompted review
Reply from cartpanda.com
Dear Pamela,
thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are pleased to know that your request was handled efficiently and resolved within 24 hours. It is rewarding to validate that our commitment to providing a dedicated resolution met your expectations. Thank you for your trust in our service.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I purchased the product in Jan
I purchased the product in Jan. After I saw a video from Dr. Oz and Dr. Phil McGraw. Halle berry and other celebrities endorsed the product. They have a 60 day refund policy. After 30 days to try the product I found it didn’t have any effect on me. On March 5th I requested a refund. On March 6th they offered me a discount. I said no thank you. On March 9th I asked if I need to do anything else. March 10th I said I haven’t heard anything back. Are you going to honor your refund policy. March 12th again asked can I get this resolved. I returned it ( at my expense), I tracked the package and it arrived at their facility on 3/19. Was told it should take 7 business days for the refund. As they inspected it and I waited and then they said I had write to their bank some info. I did as they requested. Then they said another 7-10 business days. I received an email from Cartapanda and I replied, sent them 2 emails which weren’t answered. I finally called the credit card company so they could reverse my he charges. Oh yeah they also wanted a 20% processing fee. I wouldn’t do business with them again. It’s April 17th and still waiting for the credit card company to reverse it. As for Cartapanda haven’t heard anything about the refund.
16 April 2026
Unprompted review
I would like to thank the staff for handing my partial refund/
I would like to thank the staff for taking care of my concerns on this matter and sending my partial refund.
What I disliked about the order is the cost of over $500.00 for a product that has not shown me the results, I was hoping for. As a person on a fixed income that was way to much money. I still have not seen the results that were advertised on the prosta defender product. I will take the rest of the product, and maybe I'll keep an open mind and maybe it will show results later down the line.
But after that I will never order this product again.
Thank you for your time and patience in this matter.
Kirk
14 April 2026
Unprompted review
Reply from cartpanda.com
Dear Kirk,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We sincerely appreciate your feedback regarding the resolution of your refund. It is our priority to ensure your concerns are addressed with care and patience. We value your trust in our process and remain committed to providing the support you need throughout your experience.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Buyers be aware
Responses to my emails from Bofi at Cartpanda customer support were very quick and extremely professional. The process of my request for a refund, having concerns the seller was now operating under a different name, took only 4 days. I provided evidence and Cartpanda took full responsibility and did exactly what they said they would do and they ensured a proper resolution.
20 March 2026
Unprompted review
Reply from cartpanda.com
Dear Linda,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear that your refund request was handled so quickly and professionally. It is great to know that we could provide the proper resolution you expected within just four days. We remain committed to transparency and efficiency in all our processes.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Great Help
Joao was a great help and helped get my order shipped. I appreciate great customer service.
16 April 2026
Unprompted review
Reply from cartpanda.com
Dear Wilhelmina,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear that you received the assistance needed to get your order shipped. Validating your experience with our customer service is essential to us as we strive for excellence. We appreciate your trust in our team and remain at your disposal.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
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