Dear Customer Service Team, I just wanted to take a moment to express my heartfelt gratitude for your outstanding assistance in helping me recover my lost money. Your prompt and efficient se... See more
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Review summary
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Reviews shaping this summary
I am a Cortpanda customer. I bought a few products using it. Usually I didn't have any problems. But last time I bought some supplements and my doctor didn't recommend me to use them. I returned th... See more
Company replied
They were very great about issuing a refund when requested. Luís Souza Was very prompt in answering my questions and making sure the refund was processed. Thank you Luis
Company replied
The order came quickly! Unfortunately, I could not tolerate the supplement because of a poor reaction with a medication I am taking. I ended up having to return the remaining supplements to take advan... See more
Company replied
Company details
Written by the company
Cartpanda operates in the U.S. as a Merchant of Record (MoR), functioning similarly to a marketplace. It simplifies e-commerce by handling payments, taxes, chargebacks, and compliance, allowing vendors to focus on sales. Vendors list products on the platform, while Cartpanda manages transactions and financial operations, ensuring a seamless experience for both businesses and customers.
Contact info
555 Republic Dr, 75074, Plano, United States
- +1-866-637-2482
- support@cartpanda.com
- cartpanda.com
4.0
Great
3k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Cartpanda is the legal seller of…
Cartpanda is the legal seller of Lipoless. The company Lipoless sold me a product that made me physically ill. I followed Lipoless instructions on how to get a full refund by returning the unused product as well as the opened bottle. They gave me the run around for almost 3 months. I reached out to Cartpanda & the refund in full was processed immediately. Thank you, Cartpanda.
23 April 2026
Unprompted review
Reply from cartpanda.com
Dear Christy Frye,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly happy to hear that your refund was processed immediately after you reached out to us. Validating your experience and ensuring a swift resolution is our priority. We appreciate your patience throughout this process and are glad we could help.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
My experience with Cartpanda has been…
My experience with Cartpanda has been professionally handled. The customer reps are knowledgeable and friendly.
27 April 2026
Unprompted review
Reply from cartpanda.com
Dear Susan,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear that you had such a professional experience with our team. It is rewarding to know that our representatives provided the knowledgeable and friendly support you deserve. We remain committed to maintaining this high standard of service for all our customers.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
The response was really fast
The response was really fast. Pedro was the agent helping me. He arranged a refund for me.
26 April 2026
Unprompted review
Reply from cartpanda.com
Dear Cathy Hales,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear that you experienced such a fast response regarding your request. Providing efficient and timely support is a core priority for us to ensure your satisfaction. We appreciate your trust in our services.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Bofi isA1 in customer support
Bofi isA1 in customer support, I love the professionalism and quickness that you all work. Thanks too bofi, it was stress free thank you so much. I appreciated it really, good customer service is truly hard to come by
27 April 2026
Unprompted review
Reply from cartpanda.com
Dear Sandy Hill,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear about your positive experience with our professional and quick support. It is rewarding to know that we could provide a stress-free resolution for you. Thank you for recognizing our commitment to high-quality customer service.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Skeptical at first
I was skeptical that they would help me with a return on a product i ordered but didn't like, but even though my return window had expired they were quick to discuss the issues and ended up giving me a 50% refund. I find this type of service above and beyond.
27 April 2026
Unprompted review
Reply from cartpanda.com
Dear Susan,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly happy to hear that you were satisfied with the solution provided for your return request. It is our goal to offer exceptional service by validating your needs even in complex situations. We appreciate your trust in our process.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I was dealing with Bofi from cart…
I was dealing with Bofi from cart panda to request a refund for the Gelatide product that I received and was not happy with. He requested verification of my returning the products through tracking which I furnished for him and received my refund immediately! I commend him very much for his prompt and attentive dealing with me.
27 April 2026
Unprompted review
Reply from cartpanda.com
Dear Maria Murray,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly happy to hear that your refund was processed immediately upon providing the tracking information. It is our priority to ensure a prompt and attentive experience for all our customers. We appreciate your commendation regarding the efficiency of our service.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
The process was professional and I got…
The process was professional and I got my refund. Cartpanda did a good job!
27 April 2026
Unprompted review
Reply from cartpanda.com
Dear Reinhard Srajer,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear that you had a professional experience with our team. Validating your satisfaction regarding the refund process is a priority for us, as we strive for excellence in every interaction. Thank you for trusting our services.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Return
I had a request and Joao took care of it professionally and with great kindness. Thank you, Joao!
24 April 2026
Unprompted review
Reply from cartpanda.com
Dear Mrs Jeanne A Kavanagh,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly happy to hear that your request was handled with such professionalism and kindness. Validating your positive experience is our priority, and we appreciate your recognition of the high-quality service provided. Thank you for trusting us to assist you.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
They did what was fair.
UPDATE:
After Cartpanda read my review on what had happened to me and the damaging effects it caused they immediately broke policy and issued a full refund. I now believe they care about customer retention the communication was lacking.
Do not do business with this company. I purchased Visiummaxe223 for $866 and got a complete run around, ending with they can't give me a refund because it's past their 60 day policy. I contacted Dr Harper when product was not showing any effects. His staff worked with me for several weeks stating it would take longer and changing up dosage. Still no results. I stated I wanted a refund and 4U Nature tier warehouse partner took my credit card info stating it could take up to 2 billing cycles. 2 mths later and no refund I sent them emails and called for a week. I find out about Cartpanda, contact them next. I was first told they could not find my account and hung up on me twice. I then got a rude clerk who told me my account was closed that it was past their refund policy of 60 days. Next, I sent another email to Cartpanda detailing my problem. I got a reply that they would refund 60% but wanted documentation of my efforts. So I sent them all the email corespondence stating I would be refunded. They came back stating it would be handled. After still no deposit I emailed another inquiry and a different person replied it was after the 60 days and there would be no refund. I continued with my email justifications to this person with no replies back and no one would help me when I called. I would have never bought such a large quantity but Dr Harper garanteed it would work and supplies were short and demand high. I live on social security and this has made a damaging impact on my finances plus I have to get eye surgery now. Dr Harper used false marketing, 4UNature garanteed in email it would be handled and it wasn't even their responsibility. The endpoint who billed my card was responsible but used a 60 day policy obviously no one else knows about to throw me out with a huge Loss I had to sacrifice for to even have hope Dr Harper knew what he was doing. This is a huge scam! My next report will be with the FTC. When I'm done they will have larger sales loss than what my refund would have been. I don't want them taking advantage of anyone else especially a senior citizen like me on a fixed income!
7 April 2026
Unprompted review
Reply from cartpanda.com
Dear Robyn Ward,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that your situation was resolved fairly with the issuance of your refund. Validating your experience is a priority for us, and we appreciate your recognition of our commitment to customer satisfaction. We are constantly working to improve our communication to better serve you.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I was glad to hear from you guys
I was glad to hear from you guys. Thank you for the response. You said that I would get 50% back from the order that I got thank you so much for the quick response. I’ll be waiting to see my refund on my credit card. Thank you so much for the refund.
23 April 2026
Unprompted review
Reply from cartpanda.com
Dear Victor,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear that you were pleased with our quick response regarding your refund process. Validating your satisfaction with our support efficiency is a priority for us. We remain committed to ensuring your experience is positive until the final resolution.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Reply from cartpanda.com
Dear customer,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly grateful for your kind words regarding the respectful treatment you received. It is our priority to ensure every interaction is handled with the highest level of professional care. We appreciate your trust in our services.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Great customer service.
The product didn’t work for me but customer service was great. Very helpful thru the return and refund process.
23 April 2026
Unprompted review
Reply from cartpanda.com
Dear Idol Buzby,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that you had a great experience with our customer service. It is rewarding to know our team was helpful during the return and refund process. We remain committed to providing efficient support to all our customers.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I had ordered a product
I had ordered a product, but it didn’t work well for me so I did talk to support. I sent the product back minus the two bottles that I used. They had already given me a partial refund and after emailing the Support group about six times they finally gave me a full refund so it was very happy about that so it’s a good company to deal with you have to jump through some hoops, but eventually they will take care of you.
13 February 2026
Unprompted review
Reply from cartpanda.com
Dear Kathy Schneider,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear that your refund process was successfully completed. Thank you for recognizing our commitment to taking care of our customers even when a product does not meet expectations. We truly appreciate your patience and your trust in our company.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I had a problem with what I ordered and…
I had a problem with what I ordered and needed to return it. They were able to process my return without any problems and my refund was back in my account within 5 days. Great customer care!
14 April 2026
Unprompted review
Reply from cartpanda.com
Dear Kimberly Stevenson,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear that your return and refund process was handled smoothly. It is our priority to ensure that every customer receives efficient support during these procedures. We appreciate your recognition of our customer care efforts.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Henrique was very prompt in responding…
Henrique was very prompt in responding to my emails and very helpful with my issues. Thank you so very much!
23 April 2026
Unprompted review
Reply from cartpanda.com
Dear Jillian Marron,
thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear that you received prompt and helpful support regarding your requests. Validating these positive interactions is fundamental to our commitment to providing excellent service. We truly appreciate your recognition and are always here to assist you.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
They were extremely efficient and…
They were extremely efficient and handled everything in an exemery manner.
23 April 2026
Unprompted review
Reply from cartpanda.com
Dear Yolanda Gilcrest,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear that you found our service extremely efficient and exemplary. Providing a seamless and high-quality experience is our top priority for every customer. We appreciate your recognition of our efforts to handle everything professionally.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Thank you for handling my refund…
Thank you for handling my refund immediately.
22 April 2026
Unprompted review
Reply from cartpanda.com
Dear Diane,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear that your refund was handled immediately. Providing a quick and efficient service is our main priority to ensure your satisfaction. Thank you for trusting our process.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
A Gem called Madela
The agent - Madela - who responded instantly, thoroughly, kindly - to my concerns is better at soothing customers than anyone could wish for, so that even discrepencies between the policy promised before purchase, and the outcome - are smoothed.
Madela is a gem!
20 April 2026
Unprompted review
Reply from cartpanda.com
Dear K Sunde,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly happy to hear that our support team provided you with such a kind and thorough experience. Validating your concerns and ensuring a smooth resolution is always our top priority. We appreciate your recognition of the high standard of service we strive to maintain for all our customers.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Prompt and professional-I ordered more…
Prompt and professional-I ordered more of the product than intended in error-Customer service understood my dilemma and offered a great discount towards my purchase. The refund for the difference in price was back in my account in less than 24 hours. Great deal!
21 April 2026
Unprompted review
Reply from cartpanda.com
Dear Cg,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear about your positive experience with our support team regarding your order adjustment. It is great to know that the discount provided and the efficiency of your refund met your expectations. We appreciate your trust in our service and look forward to serving you again.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Excellent Support and Fair Resolution…
Excellent Support and Fair Resolution by Cartpanda.
I had a complex situation regarding a refund guarantee and missing bonuses from a purchase. Although the initial process was a bit slow, I am very satisfied with the final resolution provided by Cartpanda as the Merchant of Record.
I want to personally thank Trenzel from Customer Support, who took full responsibility for my case and ensured that my 100% refund was processed fairly and according to the promised terms. It is reassuring to know that Cartpanda stands behind the consumer when issues arise with a seller. Great communication and professional support!
Szerge Acuña
21 April 2026
Unprompted review
Reply from cartpanda.com
Dear Szerge Acuña,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly happy to hear that you are satisfied with the final resolution of your case. Validating your experience with our professional support and fair refund process is essential to us. We remain committed to standing behind our customers to ensure a reliable and positive journey.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
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