Dear Customer Service Team, I just wanted to take a moment to express my heartfelt gratitude for your outstanding assistance in helping me recover my lost money. Your prompt and efficient se... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am a Cortpanda customer. I bought a few products using it. Usually I didn't have any problems. But last time I bought some supplements and my doctor didn't recommend me to use them. I returned th... See more
Company replied
They were very great about issuing a refund when requested. Luís Souza Was very prompt in answering my questions and making sure the refund was processed. Thank you Luis
Company replied
The order came quickly! Unfortunately, I could not tolerate the supplement because of a poor reaction with a medication I am taking. I ended up having to return the remaining supplements to take advan... See more
Company replied
Company details
Written by the company
Cartpanda operates in the U.S. as a Merchant of Record (MoR), functioning similarly to a marketplace. It simplifies e-commerce by handling payments, taxes, chargebacks, and compliance, allowing vendors to focus on sales. Vendors list products on the platform, while Cartpanda manages transactions and financial operations, ensuring a seamless experience for both businesses and customers.
Contact info
555 Republic Dr, 75074, Plano, United States
- +1-866-637-2482
- support@cartpanda.com
- cartpanda.com
4.0
Great
3k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very speedy response Couldn’t ask for…
Very speedy response Couldn’t ask for better
1 May 2026
Unprompted review
Reply from cartpanda.com
Dear Carol,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear that you experienced such a speedy response from our team. Validating your satisfaction with our efficiency is very important to us, as we strive to provide the best service possible. We appreciate your trust in our brand.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Customer service representative Bofi…
Customer service representative Bofi quickly responded to my issue in receiving a refund for the Glipizide product I returned. I appreciated the attention he gave and how fast he responded in solving my issue.
Thank you Bofi
3 May 2026
Unprompted review
Reply from cartpanda.com
Dear Valencia,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear that your request was handled so quickly and efficiently. It is our priority to ensure our customers receive attentive and prompt support regarding their refunds. We appreciate your recognition of our dedication to resolving your issues fast.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Ohhhh wow wow very professional…
Ohhhh wow wow very professional technical staff, Gabriel you are so calm and professional thank you very much for handling my case fairly enough, you guys are the best...keep working great, I can recommend you over and over again. Thank you, my main worry is you refunded me $1 instead of $22, am so confused 🤔😕
4 May 2026
Unprompted review
Reply from cartpanda.com
Dear Sinethemba Zane Hlophe,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that you experienced such professional and calm support during your interaction with us. Providing a fair and high-quality service is our top priority, and your recommendation means a lot to our team. Thank you for your trust and for encouraging us to keep up the great work.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Requesting Refund for Product Not Received
I ordered a product on 03/15/2026 and still had not received it as of 05/04/2026. I requested a cancelation of the order and full refund of the $294 via email on that date. I received a response from Bofi, Customer Service Rep within a few minutes confirming they had found my original order and was refunding my payment to the original card used. I appreciate the timely response and assistance in this matter.
4 May 2026
Unprompted review
Reply from cartpanda.com
Dear Vicki Bern,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly happy to hear that you had a positive experience with our support team regarding your refund request. Validating that our customers receive timely assistance is our top priority, and we appreciate your recognition of our efficiency. We remain committed to providing professional service throughout every step of your journey with us.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I accidentally double paid and my extra…
I accidentally double paid and my extra payment was immediately refunded. Many thanks.
4 May 2026
Unprompted review
Reply from cartpanda.com
Dear Marsha Orr,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear that your duplicate payment was identified and refunded immediately. Validating such efficiency in our processes is essential to providing a secure experience for our customers. We remain committed to your satisfaction and transparency.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Needed to cancel an order and it was…
Needed to cancel an order and it was taken care of immediately…great customer service!
4 May 2026
Unprompted review
Reply from cartpanda.com
Dear Bernice G Simpson,
thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear that your order cancellation was handled so promptly. It is our goal to provide efficient solutions to ensure a smooth experience for all our customers. We appreciate your kind words about our service and look forward to assisting you again in the future.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Scam company
I purchased an item from this third party payment service. I returned it unopened. They declined my $338.70 refund claiming it was past 30 days. I called them 12/8 to get the return address and requested they email the details since I was in the middle of moving. By the 15th, no response no emails, I called and finally got an address. Never ever once did they advise me how many days I had to return the item. They deliberately delayed providing return information to prevent my return within 30 days. I have since received the creepiest, sick emails to the point of stalking, the last one claiming they issued a refund. They did not. DO NOT EVER USE THIS COMPANY FOR ANY PURCHASES. They are a fraud.
8 December 2025
Unprompted review
Our refund of $169.00 for order#286678:IQ Blast PRO
Dear Pedro, Our refund of $169.00 for order #286678: IQBlast PRO has been received in record time thanks to your handling efficiency and your company's generous refund policy. My refund request to you on April 20, 2026, resulted in the fastest refund on April 24, 2026, that I have ever received from any other company that I have ever dealt with for similar requests. Thanks for your fair treatment and professionalism shown in processing this customer service issue for me.
20 April 2026
Unprompted review
Reply from cartpanda.com
Dear Carl Peak,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear about your positive experience regarding the efficiency of your refund process. It is our priority to ensure that all requests are handled with speed and professionalism. We truly appreciate your recognition of our fair treatment and commitment to customer service.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Ordered 2-17-26 did not receive
Ordered 2-17-26 did not receive, so called to cancel. They had sent order to wrong address and were resending to correct address, but I had not received and they offered a discount if I would accept the order. So I said I would, thinking I could still return for refund if did not work for me. I received order on 3-2-26 and called on 5-2-26 to ask to return and get refund and it was denied. They said they had closed my account and was not eligible for a refund. This product did not work for me. And I could not return and get a refund. Very dissatisfied. Sheryl
2 May 2026
Unprompted review
The feedback was very efficient
The feedback was very efficient. They send me back the refund, because the package does not pass customs in Spain.
24 April 2026
Unprompted review
Reply from cartpanda.com
Dear Cliente,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear that our service was efficient in resolving your situation. It is our priority to ensure that the refund process is handled smoothly when logistics issues occur. Thank you for trusting our team to assist you.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
I am so impressed!!
I had Bofi from Cart Panda respond to my email to request my refund that I have been waiting on for weeks. Bofi was extremely courteous. I sent a picture of the package that I returned and the tracking number. Within minutes, my refund was approved! The money was returned to my account within the hour. I am so impressed. Thank you so much, Bofi!
30 April 2026
Unprompted review
Reply from cartpanda.com
Dear Kimberly,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear about your positive experience regarding the speed and efficiency of your refund process. Validating your return quickly is a priority for us to ensure your satisfaction. We truly appreciate your kind words and the trust you placed in our service.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Refund
I ordered product January 11th, received it February 19th, told them on February 20th that the order was short. On April 8th they offered me a 50% refund which I accepted, then they turned around and said well it’s past the 60 days so there’s nothing we can do. Not my fault you waited until AFTER the 60 days to respond, but I guess it’s my problem. I will never order anything that uses this platform again.
20 February 2026
Unprompted review
I've only just started with the…
I've only just started with the Cognivex product so can not comment on effects/effectiveness at this moment. However I had a problem with company proceedure when the bottles arrived with labels that were applied to each bottle which wrapped around the bottle to such an extent that the directions/instructions for dosing were significantly obscured. After several phone calls and a "close call" (on my part because of a misunderstanding of information I'd obtained from a representative on a call, I "over dosed" on my first dose. Fortunately, despite that being to the degree of about 20X what is recommended, I survived albeit without some panic as to whether to call the company or an ambulance. Good news is I called the company and they responded the second time quickly and correctly with the necessary information and all is well. I suggested they include dosing instructions on a separate sheet of paper in the box with the Cognivex. Hopefully the suggestion will make its way up the ladder to the corporate offices and such a change will prevent anyone else from the scare I experienced. Past that, the company is/was very responsive without further encouragement.
28 April 2026
Unprompted review
Reply from cartpanda.com
Dear Donna Smith,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly grateful for your detailed feedback and are pleased to hear our team responded quickly to resolve your concerns. Your safety is our priority, and we have noted your valuable suggestion. We appreciate your patience and the opportunity to ensure everything is now well.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Once I figured out that this company…
Once I figured out that this company was responsible for the product I had purchased. They were very efficient and processing my refund and I really appreciate that.
29 April 2026
Unprompted review
Reply from cartpanda.com
Dear Deb Haga,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear about your positive experience regarding the efficiency of your refund process. Validating your satisfaction is our priority, and we appreciate your recognition of our efforts to provide a swift resolution. Thank you for choosing our services.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Cartpanda Stands Behind Their Online Platform Policies
Cartpanda received my original refund request at the end of January 2026. They responded that I should try to resolve my refund request through the original vendor, Burn Peak. I have been trying since then, it is now the end of April 2026 and I have only gotten the supremely frustrating runaround from Burn Peak. I resent my request to Cartpanda requesting their help and Madela responded quickly with needing a picture of the return label/tracking number to Burn Peak and very promptly upon receiving my email with the info requested, verified that they will be refunding me the full amount that I paid/requested. I am now waiting for the 7 business days to run its course and am confident that Cartpanda will honor their refund process!!! Thank you for being an online platform that stands behind their values with integrity and transparency. Hopefully, they will not continue to do business with vendors that don’t adhere to such an honor system, like Burn Peak.
29 April 2026
Unprompted review
Reply from cartpanda.com
Dear Sherry Logan,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly grateful for your words regarding our integrity and transparency. It is rewarding to know that our commitment to a fair refund process met your expectations after the difficulties you faced. We strive to maintain high standards for all our customers and appreciate your trust in our platform.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Bofi handled my concerns and request…
Bofi handled my concerns and request perfectly and very acceptably. Thank you.
30 April 2026
Unprompted review
Reply from cartpanda.com
Dear Steve McCollister,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are very happy to hear that your concerns and requests were handled perfectly and to your satisfaction. Validating that our support meets your expectations is our top priority. We appreciate your trust in our services.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Great service
The customer service staff and return policy were great. Unfortunately I was did not have the results I had hoped for from the product but had great service when returning it. Wishing the best for those who try this product and with the return policy it is a low risk option.
24 April 2026
Unprompted review
Reply from cartpanda.com
Dear Moniquenln,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly glad to hear that you had a great experience with our customer service and return policy. It is our priority to ensure a low-risk and supportive environment for all our customers. We appreciate your kind wishes and are happy we could assist you effectively.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Cartpanda=Total Rip Off Company
Well I ordered Nerve Renew in October and it gave me head aches and stomach aches.I returned it in November and had a tracking on it and they received it.They never returned the money which was $331.22.Thats a lot of money and this was last year and I got my credit card company involved and now they won't even talk to me.At first they told me 5 to 10 business days I will get my return which never happened.This is the worst company I ever had to deal with and they should not be in any type business as they are a total rip off.
29 April 2026
Unprompted review
Reply from cartpanda.com
Dear Linda,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are delighted to hear that you found your refund process easy and helpful. Providing a seamless experience for our customers is our top priority, and your positive feedback confirms we are on the right track. Thank you for trusting our services.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
Disappointed but happy with the outcome
I wouldn't say it was great but the outcome is satisfactory.
The cause of the problem was not your fault but whatever happened after customs had inspected the goods and passed them back into the airport system for delivery.
I am disappointed with delivery company . The system is digitised so there should be no reason for a parcel to disappear. I had an email from them to say the case was closed as it had been in the system for too long.
I appreciate your refund and your honesty with your handling of the case.
Thank you
7 February 2026
Unprompted review
Reply from cartpanda.com
Dear Timothy Barclay,
Thank you very much for taking the time to share your feedback.
As the Merchant of Record, Cartpanda is the legal seller of the products you purchased and we take full responsibility for managing your order and ensuring proper resolution.
We are truly sorry for the delivery issues you faced, but we are glad to know you are satisfied with the outcome. We appreciate your recognition regarding our honesty and the refund process handled by our team. Our goal is always to ensure a fair and transparent experience for our customers.
If you ever need further assistance, please feel free to contact us through our official support channels, we will be glad to help:
📧 Email: support@cartpanda.com
📞 Phone: +1 866 637-2482
📞 Toll-free: +1 888 266-6032
Sincerely,
Cartpanda Team
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