CARTRONIX Reviews 

125
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I posted my binnacle off and it was repaired and back with me in less than 2 days. Excellent job and excellent service.

Rated 2 out of 5 stars

got a quote for £150 plus postage to repair my fiat ducato dash control panel. explained problem, all dials not working, gave me a quote £150. On receiving the panel they said it had another fault whi... See more

Rated 5 out of 5 stars

Dashboard instrument panel fading badly and trying to find somewhere who could repair without me taking out the binnacle and having no car for 2/3 days. Found Cartronix, quick call and appointment mad... See more

Rated 5 out of 5 stars

Ford focus mk1 instrument cluster flickering, then dead, with various warning lights coming on and off. Posted to Cartronix on Wednesday afternoon. They 'phoned me on Thursday afternoon to let me know... See more

Company details

  1. Auto electrical service

Information provided by various external sources

Faulty instrument cluster ? Cartronix can help, we are specialist in Car Electronics and repair all instrument panels, we can replace all faulty components.


Contact info

3.9

Great

TrustScore 4 out of 5

125 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(125)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

A great efficient service. Well worth the long drive.

I had the LCD screen fail on my Motorhome instrument cluster, so after many search's for a repair service, I settled for Cartronix from the initial phone call which was very helpful and professional, even tho it was going to be a 400mile round trip I decided to drive down instead of posting it and make a weekend of it. I took the cluster out in their carpark spacers, dropped it in reception and was told they'd call me when finished and sure enough within an hour all fixed and refitted and off home.

15 February 2022
Unprompted review
Rated 5 out of 5 stars

5 star. Excellent service!!

Why I waited 18+ months to get my car fixed I’ll never know! This company is EXCELLENT. I took my 09 plate Focus in for a cluster repair and it was fixed within an hour, and such a reasonable price. Good, honest people. And the ladies at the reception desk were amazing. Thank you so much!

7 February 2022
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service

Check what is covered under their Limited Lifetime Warranty and Lifetime Warranty. My replacement Cluster Panel supplied by them failed within two years. My Garage said Cartronix were really unhelpful and didn't want to know

24 January 2022
Unprompted review
Rated 5 out of 5 stars

Wow what a great service

Wow what a great service! I posted my Instrument cluster to Cartonix on Tuesday around 2 pm, to have a dead led replaced. The bright blue Speedometer needle led light had stopped working, which would have been an MOT failure. I had confirmation that the item had arrived the next day and a call to take payment and it was repaired and on my doorstep 10 am Thursday. Now that is what I call brilliant service and a fair price. Many thanks Ray

14 January 2022
Unprompted review
Rated 5 out of 5 stars

Very good service

My 2010 Audi A3's steering assist Amber warning LED was glowing even with the ignition turned off. Also the analogue instruments within the cluster were slightly out of calibration. Cartronix sorted both issues with a very quick turn round time. I will use them again if needs be and would recommend their services to anyone.

26 November 2021
Unprompted review
Rated 5 out of 5 stars

fast instrument panel repair

Sent instrument panel to Cartronix and the same week it was returned to me in France. Everything went smoothly and the instrument panel is now trouble-free.

A reliable and good service.

15 November 2021
Unprompted review
Rated 5 out of 5 stars

Cartronix

Cartronix
Top notch customer service. Great to be able talk to the electronics techs direct and Emily was super efficient.
Repaired my Fiat Ducato 2015 instrument cluster.
Turnaround time is 1st rate. Out to them on one day then back with me the next day.

8 November 2021
Unprompted review
Rated 5 out of 5 stars

can't recommend them enough ,what a…

can't recommend them enough ,what a great company ,rang friday very helpful packed off monday and received back on wednesday .had problem with cluster on my peugeot boxer motor home ,still under warranty ,but peugoet said because i had it service at my local garage they would not cover ,asked dealer for price £780, CARTRONIX £150 no brainer ,happy days

14 October 2021
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Just to say that Cartronix provided an excellent service, they kept me fully informed as to the repair and what was required, and provided a very fast and efficient service, so well done and highly recommended.

22 September 2021
Unprompted review
Rated 5 out of 5 stars

Dashboard pixel panel fading badly - quick fix needed …

Dashboard instrument panel fading badly and trying to find somewhere who could repair without me taking out the binnacle and having no car for 2/3 days. Found Cartronix, quick call and appointment made. Dropped car at their offices - wandered over to Sainsburys for late breakfast/early lunch and hey presto all back up and running again. I now no longer need to rely on BBC weather to tell me the temperature outside! Highly recommended.

13 August 2021
Unprompted review
Rated 5 out of 5 stars

Really good service

Really good service. Booked a repair slot and they replaced the 4 stepper motors in my Fiat Ducato instrument cluster. Very fast and professional service. All friendly and helpful. Highly recommend

4 August 2021
Unprompted review
Rated 1 out of 5 stars

Dont Judge a book by its cover!

Sent a Cluster for repair after seeing there web site advertising short turnaround or have your cluster repaired while u wait, biggest mistake I made sending my customers cluster to them heard nothing from them regarding the repair process eventally came back not working, sent it back again total of 3 times still not working they would not admit fault when I tried to tell them we had fitted another cluster in the vehicle and it worked! Richard was very rude blamed everything but him self or staff a true example of narcissism would not refund postage charges plus cost me van hire to my customer total time from start to finish over a month well out of pocket.
but we all know what short for Richard!

30 July 2021
Unprompted review
CARTRONIX logo

Reply from CARTRONIX

Dear Customer,
Thank you for taking the time to leave your very unfair and abusive review - we're sorry to hear that you are still expierencing issues with your Ducato instrument cluster. As you are aware we have offered you a refund and PayPal also have and you have declined.

We are sorry that you have failed to respond to our offer of a refund. This was offered upon the return to us of the “Cloned” Instrument Cluster we supplied. As it was a replacement unit purchased by us for your vehicle it is therefore our property and we regret that we cannot issue a refund until this unit has been returned. Upon receipt of the instrument cluster we will then ensure to give you the refund.

All our Instrument Clusters undergo rigorous testing and the one for your vehicle was in working order and tested in another vehicle when the engineer posted it out to you. As stated please return it to us and we will organise your refund for you.

Rated 5 out of 5 stars

Excellent service

Excellent service. Cluster posted on Wednesday. I received it back Friday repaired and working 100%. Don't bother trying anybody else. If you have any reservations or your vehicle is not listed give them a ring. A pleasure to deal with.

28 May 2021
Unprompted review

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