Carvector Co. Ltd Reviews 228

Everything gone as the team told me , excellent experience !!

Just imported a car from Japan for the second time through Carvector.
Was dealt with by Victor Grossman this time and of course Christine. Great service as usual, I look forward to dealing with them again soon.

But I do suggest that they also provide a different service rather specific to Motor Traders and fleet buyers, i.e. trade prices for businesses.

I've received my car after a few months of shipping, the car is in great shape and the whole process went quite smoothly. The whole auction process was very fast and simple thanks to the very quick and easy communication with the staff. Thank you very much Carvector, you've got another very satisfied customer!

I looked at this company because of the reviews on this website but my experience of them has been extremely negative. I won't be dealing with them anymore. A person called Kosta messaged me on WhatsApp upon registration but they have been so slow at responding to my queries, it is one of the worst customer service experiences I have ever received. Extremely poor service.

I love the car it is a smooth and very beautiful thank you for sending me this lovely car

Everything worked fine and my Car came fast and without issues

From the moment I registered with the website, to the moment I recieved the car, the company was quick and clear with all their responses and very eager to explain and help my sales agent Kosta was very helpful, even when he was busy, he would reply same day.

The delivery process was delayed but that was not the fault of the comapany and throughout the process Christine from Logistics was extremely informative, which helped prevent any anxiety, or stress. To sum it up, there was no lies, just honesty and that prevented frustration.

In closing, the vehicle arrived in the exact condition I expected and precisely as described.

As in title I bought recently with Carvector a 2013 Honda Fit GP5 Hybrid and I'm very happy from this purchase! Both Victor and Christine were very helpful, extremely responsive and didn't hesitate to answer even most silly questions! We had some small issue with the import (not from CV side), but guys and Olesya were again very professional. I am very happy from the car and how they approached and resolved the issue! Don't even hesitate about choosing Carvector! It's very serious and professional company and they will do everything from their side to make you a happy customer like they did from me! 😄

Totally recommend Carvector to everyone interested in buying a car from Japan! 👍

Very nice and helpful team. I purchased several cars with them over the past few years and if I am looking for another one in the future I will for sure use their services again.

You can't go wrong here :)

Great communication. Swift reply’s.

Company were great, there were hidden costs though as were not able to avail of RoRo. So we ended up needed a vat number and someone to get the car from the port. This was not cheap. Vrt was twice what we expected to pay, company was good but can only avail of RoRo if it's new car. Took a long time to ship and arrive

I bought a W124 500E through Carvector in Japan. I got the recommendation for the company from a friend who has already bought several cars through Carvector in Japan. I am more than satisfied with my purchase, the service and the complete processing via Carvector. At this point I would like to say a special Thank You to Victor and Christine, who did an amazing job. Very clear recommendation from my side, hence a 5 star rating, well deserved.

Bought GLC 2020, 120k km

Long waiting, but car in the perfect condition! Thank you

Awesome company to work with.
Great communication. Will do business in the near future.
Thank you.

Everything was perfect, as usual 😁👍👍

Finally got my car, I was VERY picky about that car I wanted and I must say thank you to Christian for being patient with me and seeing to it that I got what I wanted! This isn’t my first time using this company to buy cars and this will surely not be my last. I have recommended so many of my friends and i will continue to do so! You will always have my business!

TLDR I'm a first-timer, I found Carvector staff really helpful. Still, it was a time-consuming process and can be confusing if you're not familiar with auto import/export business.

I'm really pleased with my experience with Carvector - which was import of a single car from Japan to the United Kingdom.

The process for me began with shopping for cars and historical prices using the Carvector website. I compared with a few other sites, and I liked that Carvector didn't restrict my searches. I only had to sign up. I was unable to place bids, however, until I transferred over a deposit amount.

With Carvector I transitioned from a salesperson - until I paid the deposit - then to a bid consultant, who gave me insider tips on some of the cars - until we won a car, for well below my top price. Then I was transferred to a transportation expert, to see through the global shipping process. The process from nose to tail took six months; about one month to research the cars and place a winning bid; and about five months waiting for transport. All through the process, I was assigned white-glove service by a "Quality customer service rep".
All of the company representatives do their communication via WhatsApp.

So once you've won the auction, your car can wait a while at the port of departure as used cars have a lower priority for loading. If there's no space - it waits for the next ship. I'd recommend if you are buying a hyper-efficient car, you might order a Japan Inspection Certificate at this time. That will give you a certified breakdown of the car's features to present to compliance authorities or a future buyer. For something like a high-powered sportscar or a modified car... that documentation step would not benefit you.

Once the car loads onto a vessel in Japan, an important Export Certificate is produced. The certificate and car keys were sent to me via FedEx.

About 2 weeks before the car arrives, a UK port agent (assigned by the shipping line) made contact with me and requested payment of the duty (taxes totalling 30%) and a small handling fee, £80).

In my case the car arrived in good condition and I actually drove it from the port. Give yourself a few hours at the port to get orientated, check out the car and to complete paperwork. And I also got shouted at for not bringing a yellow vest. So put that on your checklist.

Upon arrival in the UK, I needed to get "Chassis insurance" to cover legal liability for the unregistered car (I recommend: Crowthorne), to have a rear fog light installed, and to pass the MOT. Then the car was ready to register with DVLA, with form V55/5.

I would love to write more guidance, but depending on your circumstances it would be better as a flow chart.

I deal with Christine she is very good and helpful Egent I like all services and I m looking forward to work more

Good assistance with selecting vehicle and all administration handled well

First purchased a vehicle from Carvector (Honda vezel) very comfortable with the service provided to me.. I could message my representative at any time & was sure to get a feedback in a timely manner. I could always trust & believe I am getting value for my money.