Casa Cenina Reviews 1,454

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 324 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the wide range of unique and hard-to-find items available. Many people appreciate the fast and efficient delivery service, with orders often arriving quickly and securely packaged. The overall shopping experience, including the website and customer service, is frequently described as excellent, with consumers highlighting clear communication and helpful support. However, some customers occasionally reported issues with package condition upon arrival, mentioning torn or dirty packaging and potentially missing items. A few people also noted that delivery costs and duties could be significant, sometimes exceeding the price of the purchased item, which was not always clearly communicated as separate from shipping.

What people talk about most

Product

Customers consistently express satisfaction with the product selection and quality. Many reviewers highlight... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the fast and reliable... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the knowledgeable, responsive,... See more

Order

People report positive experiences with their orders. Many customers praise the quick shipping, with orders... See more

Quality

Customers consistently note positive experiences with quality. Reviewers praise the high quality of fabrics,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This shop offers hard-to-find, high-quality cross stitch materials such as overdyed embroidery flosses from Weeks Dye Works and Classic Colors, among others. They offer a wide range of lovely linen an... See more

Company replied

Rated 5 out of 5 stars

Website works really well, especially when ordering large quatities of thread like I usally do. Wide variety of payment and shipping options. And, most imporantly, everything is delivered, no missing... See more

Company replied

Rated 5 out of 5 stars

I never would have paid for this cross stitch magazine had it not been for Linen and Scraps on Flosstube. After seeing Molly’s work multiple times, I just had to get the pattern bc it’s absolutely bea... See more

Company replied

Rated 5 out of 5 stars

I received my fed ex package (US) quickly but it was all torn up and dirty with the thread pulled apart, and possibly some missing. I refused the package, but Casa Cenina responded quickly once I let... See more

Company replied


Company details

  1. #3 of 23 best companies in Haberdashery

Written by the company

The greatest online shopping for counted cross stitch kits and charts, Embroidery, Patchwork, Scrapbooking, Fabrics, Yarns, Haberdashery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always lot to buy and always quick delivery

I am a regular customer and I like to spend my money at Casa Cenina :) Selection is huge! The delivery is always quick and I always choose DHL, the only delivery company I still trust.

6 January 2026
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your lovely message, Kirsi! Knowing that you keep coming back to Casa Cenina and enjoy exploring our huge selection really makes us smile. We’re glad DHL keeps your parcels in safe hands and that your deliveries always arrive quickly, because good supplies should never keep creativity waiting too long. We hope your latest treasures will keep you happily stitching for a long time.
See you again very soon on Casa Cenina :-)
The Casa Cenina Team

Rated 5 out of 5 stars

Great and quick service

Great and quick service. Will definitely buy from them again

29 December 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you for sharing your feedback, Mária! It’s wonderful to know that everything arrived quickly and that the whole experience felt smooth and pleasant. We’re especially happy to hear you’re already thinking about coming back for more, that’s the best compliment we could receive. Enjoy every stitch of your new pieces and see you again soon on Casa Cenina :-)
The Casa Cenina Team

Rated 5 out of 5 stars

great customer service

My shipment became lost somewhere along the way and when I contacted Casa Cenina they immediately responded and contacted the shipper.

4 December 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your lovely review, Katherine! We’re really happy to hear that our customer service was there for you when your shipment went astray and that everything was handled quickly and smoothly. It means a lot to us to know you felt supported along the way, and we hope your order now brings you plenty of creative joy.
See you again very soon on Casa Cenina :-)
The Casa Cenina Team

Rated 5 out of 5 stars
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your lovely message, Agnieszka! Your “Super” made us smile 😁 We’re really happy that your experience with Casa Cenina was so positive and we hope your order brings you lots of joyful creative moments.
See you again very soon for more stitching inspiration :-)
The Casa Cenina Team

Rated 5 out of 5 stars

I've found what I was looking for

I've found what I was looking for. The site is easy and helpful. Fast delivery.

19 December 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your lovely review, Evgenia!
We’re delighted that you found exactly what you were looking for and that our site made the process easy and enjoyable 🙂✨ It’s wonderful to hear your order arrived quickly too.
Wishing you a joyful holiday season filled with cozy stitching, creativity, and lots of little happy moments 🎁🧶
The Casa Cenina Team

Rated 5 out of 5 stars

Fabulous service

Fabulous service! Very quick and seamless.

So easy to shop and quality propducts provided!

4 December 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your wonderful review, Wendy!
We’re thrilled that you found our service fabulous and your shopping experience quick and seamless 🙂✨ It’s always a joy to provide high-quality products that make your projects even more enjoyable.
Wishing you a festive holiday season full of cozy stitching, creative inspiration, and little moments of joy 🎁🧶
The Casa Cenina Team

Rated 5 out of 5 stars

Great products

Great products, Very quick delivery.

16 December 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your lovely review, Olga!
We’re thrilled that you’re happy with our products and that your order arrived so quickly 🙂✨ It truly warms our hearts to know we could bring a little joy to your crafting.
Wishing you a holiday season filled with warmth, cozy stitching moments, and plenty of inspiration for your creative projects 🎁🧶
The Casa Cenina Team

Rated 5 out of 5 stars

Great company

The range of products is great, they have everything I need for embroidery and reasonable prices. I really love this company, but the courier at my end can be difficult. But it worked out in the end,

4 December 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your kind words, Anita!
We’re so happy that our selection of embroidery supplies makes your projects easier and more enjoyable 🙂✨ Even with a few delivery hiccups, it’s wonderful that everything reached you safely.
Wishing you a festive season full of cozy moments, colorful threads, and endless inspiration for your creative endeavors 🎁🧶
The Casa Cenina Team

Rated 5 out of 5 stars

Very happy with item and service

Quick and clear communication.
Fast delivery. My order was very well wrapped and arrived in perfect condition.

16 December 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your lovely review, Phyllis!
We’re thrilled that you’re happy with both your item and our service 🙂✨ It’s wonderful to hear that the communication was clear, delivery fast, and your order arrived perfectly wrapped and in great condition.
Wishing you a festive holiday season full of cozy stitching moments, creative inspiration, and little joys along the way 🎁🧵
The Casa Cenina Team

Rated 5 out of 5 stars

A very friendly customer service

A very friendly customer service, always helpful. Can highly recommend.

16 December 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your kind review, Drahomira!
It’s wonderful to hear that our team’s friendly and helpful service added a little extra sparkle to your experience 🙂✨ Your recommendation truly warms our hearts.
Wishing you a holiday season full of cozy stitching, creative inspiration, and moments that make you smile 🎁🧶
The Casa Cenina Team

Rated 5 out of 5 stars

The shipping is fast and the quality of…

The shipping is fast and the quality of the products are great. Thanks

16 December 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your lovely review, Lucy!
We’re thrilled that the fast shipping and high-quality products brought a little extra joy to your stitching projects 🙂✨ It’s always a delight to see our materials inspire creativity.
Wishing you a festive holiday season filled with cozy moments, colorful threads, and plenty of inspiration for your next creations 🎁🧶
The Casa Cenina Team

Rated 5 out of 5 stars
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your lovely review, Polina!
We’re thrilled to hear that your order arrived super quick and that you enjoyed our service 🙂✨ It’s always a pleasure to make your experience smooth and enjoyable.
Wishing you a joyful holiday season filled with cozy stitching moments and creative inspiration 🎁🧶
The Casa Cenina Team

Rated 5 out of 5 stars

Lovely shop!

Fast shipping, fair prices, little gift🥰

11 December 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your lovely review, Helen!
We’re delighted that you enjoyed your experience, from fast shipping to the little gift included 🙂✨ It’s always a pleasure to add a touch of joy to your orders.
Wishing you a wonderful holiday season full of warmth, creativity, and happy stitching 🎁🧶
The Casa Cenina Team

Rated 5 out of 5 stars

A Cross-stitcher's dream shop

This shop offers hard-to-find, high-quality cross stitch materials such as overdyed embroidery flosses from Weeks Dye Works and Classic Colors, among others. They offer a wide range of lovely linen and Aida fabric. I love that I am able to purchase these items within Italy. They are not Amazon, so shipping usually takes about a week or so, but my orders have always arrived securely packaged.

10 December 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your lovely review, Vicki!
We’re thrilled to hear that Casa Cenina is your dream shop for cross-stitch, and that you’re enjoying our selection of hard-to-find, high-quality materials 🙂✨ It’s wonderful to know that receiving your orders within Italy has been smooth and secure.
Wishing you a joyful holiday season filled with creativity, cozy stitching moments, and lots of inspiration 🎁🧵
The Casa Cenina Team

Rated 5 out of 5 stars

Easy communication

Easy communication. Fast and complete delivery.

25 November 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you for your lovely review, Ana Amélia! We’re delighted to hear that communication was easy and that your order arrived quickly and complete. Making everything smooth and reliable is exactly what we aim for, so your words truly made our day 😊
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Great selection

Great selection. Fast and easy to order. Quick delivery.

3 December 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you so much, Maria! 😊
We’re delighted to hear that you enjoyed our wide selection and that everything from ordering to delivery felt quick and easy. Making your shopping experience smooth and pleasant is always our goal 🧵✨
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Top shop!

I like the service of casa cenina! Lots of updates on my orders, very quick delivery
Top shop!.

21 November 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you for your lovely review Corine! It’s a joy to hear how much you appreciate our service — from the friendly updates to the quick delivery. Your new purchase is such a cheerful addition to any creative project, and we hope it brings you lots of fun and inspiration ✨🧵
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Very Nice shop

22 November 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you for your lovely review Sandra! We’re delighted to hear that you’ve enjoyed your experience in our shop and that everything met your expectations. Your purchase is such a charming choice, and we hope it brings an extra spark of joy to your creative moments.
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Great service

Great service. Fast delivery and all the products were well packed inside the box.

29 October 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you so much, Tiziana! 🌟
Your message reads like the perfect unboxing moment: great service, fast delivery, and everything packed safely in the box ;-) exactly how we love things to go! 😄📦✨
We’re thrilled everything arrived in perfect condition and that you’re happy with your order.
Wishing you bright, joyful holidays and plenty of creative moments ahead 🎄💫
Looking forward to welcoming you back soon!
The Casa Cenina Team

Rated 5 out of 5 stars

Excellent !!


Quick and prompt arrival. Well packaged to make sure the book was in good condition! Excellent!!
Will definitely use again

21 November 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your wonderful message, Vanessa! 🌟
We’re delighted to hear that your book arrived quickly and perfectly protected ;-) nothing makes us happier than knowing your order reached you in great shape and ready to enjoy. Your enthusiasm is truly uplifting, and we’re thrilled you’d choose to shop with us again!
Wishing you a bright and festive holiday season filled with cosy reading and creative inspiration 🎄✨
warm wishes ;-)
The Casa Cenina Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look