Casa Cenina Reviews 1,456

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 324 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the wide range of unique and hard-to-find items available. Many people appreciate the fast and efficient delivery service, with orders often arriving quickly and securely packaged. The overall shopping experience, including the website and customer service, is frequently described as excellent, with consumers highlighting clear communication and helpful support. However, some customers occasionally reported issues with package condition upon arrival, mentioning torn or dirty packaging and potentially missing items. A few people also noted that delivery costs and duties could be significant, sometimes exceeding the price of the purchased item, which was not always clearly communicated as separate from shipping.

What people talk about most

Product

Customers consistently express satisfaction with the product selection and quality. Many reviewers highlight... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the fast and reliable... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the knowledgeable, responsive,... See more

Order

People report positive experiences with their orders. Many customers praise the quick shipping, with orders... See more

Quality

Customers consistently note positive experiences with quality. Reviewers praise the high quality of fabrics,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This shop offers hard-to-find, high-quality cross stitch materials such as overdyed embroidery flosses from Weeks Dye Works and Classic Colors, among others. They offer a wide range of lovely linen an... See more

Company replied

Rated 5 out of 5 stars

Website works really well, especially when ordering large quatities of thread like I usally do. Wide variety of payment and shipping options. And, most imporantly, everything is delivered, no missing... See more

Company replied

Rated 5 out of 5 stars

I never would have paid for this cross stitch magazine had it not been for Linen and Scraps on Flosstube. After seeing Molly’s work multiple times, I just had to get the pattern bc it’s absolutely bea... See more

Company replied

Rated 5 out of 5 stars

I received my fed ex package (US) quickly but it was all torn up and dirty with the thread pulled apart, and possibly some missing. I refused the package, but Casa Cenina responded quickly once I let... See more

Company replied


Company details

  1. #3 of 23 best companies in Haberdashery

Written by the company

The greatest online shopping for counted cross stitch kits and charts, Embroidery, Patchwork, Scrapbooking, Fabrics, Yarns, Haberdashery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Rated 5 out of 5 stars

My favourite online cross stitch shop

My favourite online cross stitch shop. Excellent customer service and communication, huge selection, good deals.

25 November 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your lovely words, Zsófia! 🌟
It means a lot to hear that we’ve become your favourite place for cross stitch shopping. Knowing that our customer care, the variety of products and the special offers make your creative life easier really puts a smile on our faces.
Wishing you a joyful holiday season filled with colour, inspiration and many happy stitches 🎄✨
warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Just the best

Only the best is good enough for me and that's what You are in Cass Cenina

13 November 2025
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Reply from Casa Cenina

Thank you so much, Kaisa! 💖 Your words truly mean the world to us. Knowing that Casa Cenina meets your high standards is the greatest compliment we could receive. We’re delighted to be part of your creative journey and can’t wait to welcome you back for many more inspiring projects ✨
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Can highly recommend seller

I have already shopped several times and have always been satisfied. Can highly recommend seller! The merchandise is top quality, the shipment fast.

17 November 2025
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Reply from Casa Cenina

Brigitte, we’re absolutely thrilled by your kind words! It’s such a joy to know that you’ve had consistently wonderful experiences with us and that our products and delivery bring a smile every time 😊✨. Your trust and loyalty mean the world, and we can’t wait to continue inspiring your creative projects!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Ordered on Sunday and received in the states by Thursday. Packaged nicely!

19 November 2025
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Reply from Casa Cenina

Lisa, we’re overjoyed to hear about your experience! Knowing that your order traveled all the way to the States so quickly and arrived perfectly packaged truly makes us smile. We hope your new supplies bring lots of inspiration and joy to your creative projects!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Always very good!

4 November 2025
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Reply from Casa Cenina

Annelies, thank you so much for your kind words! It’s truly wonderful to hear that your experiences with us are consistently positive. We hope your new supplies inspire many beautiful and joyful projects!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery. And good price.

4 November 2025
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Reply from Casa Cenina

Fernanda, thank you for your lovely review! We’re so glad your order reached you quickly and that you enjoyed the price. Wishing you lots of fun and inspiration with your new materials!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Another good experience

13 November 2025
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Reply from Casa Cenina

Kairin, we’re so happy to hear from you again! It’s wonderful that your experience with us was smooth and enjoyable. We hope your new supplies inspire some lovely projects!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Always Excellent

Always excellent and speedy service to the US. A great place to find threads that are otherwise out of stock in the US.

14 November 2025
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Reply from Casa Cenina

Thank you so much for your kind review Andrew! We’re delighted to hear that our service to the US has been reliable and that you can find threads with us that are otherwise hard to get. We hope they inspire many beautiful projects!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Very quick dispatch with tracking all…

Very quick dispatch with tracking all the way. Very happy with the service.

13 November 2025
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Reply from Casa Cenina

Mary, thank you for sharing your experience! We’re thrilled that your order arrived so quickly and that the tracking made everything easy for you. We hope your new items bring lots of joy to your creative projects!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Great products

High quality products, fast shipping and I really enjoyed the sale. Casa Cenina's customer service

13 November 2025
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Reply from Casa Cenina

Ulla, we’re so happy to hear from you! It’s wonderful that our products, quick shipping, and the sale made your shopping experience enjoyable. Your kind words truly brighten our day!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Very good customer experience

Very good customer experience! The order was executed very quickly and easily.

31 October 2025
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Reply from Casa Cenina

Zena, thank you for sharing your experience! We’re so happy that everything went smoothly and that your order arrived quickly. Enjoy your new supplies and happy creating!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

clear communication

Not all products were available when I ordered them, but there was very clear communication about how long it would take before my order could be send. Order was wrapped well, and shipped fast. I love my new cross stitch items, and Casa Cenina often has great bargains.

27 October 2025
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Reply from Casa Cenina

Thank you so much for your detailed review Betty! We’re glad our communication kept you informed and that your order arrived safely and quickly. It’s wonderful to hear that you’re enjoying your new cross stitch items and finding some great bargains along the way!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 4 out of 5 stars

Very fast to deliver

Very fast to deliver

7 November 2025
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Reply from Casa Cenina

Thank you for your review Carla! We’re so glad your order arrived swiftly and hope you’re enjoying your new supplies.
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Shopping with Casa Cenina

Great range of products to choose from and quick delivery

7 November 2025
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Reply from Casa Cenina

Stanislava, thank you for sharing your experience! We’re thrilled you found such a great variety of products to choose from and that everything reached you so quickly. Enjoy every moment of your creative projects!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Good choice of Fabrice

Good choice of Fabrice
Reasonable prices
Quick delivery!

6 November 2025
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Reply from Casa Cenina

Thank you for your kind words Françoise! We’re so glad you enjoyed our fabric selection and that everything arrived quickly and smoothly. We hope it inspires many beautiful projects!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

I simply love Casa Cenina, they are my favourite go-to shop for cross stitch supplies

Not only are their prices very competitive compared to for example the UK, but the service is exceptional, the range of products is impressive. The deliveries are fast and accurate and they are always prepared to adapt.

5 November 2025
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Reply from Casa Cenina

Thank you so much for your amazing review Dominique! It warms our hearts to know that Casa Cenina has become your go-to spot for cross stitch supplies. We’re thrilled that our products, service, and speedy deliveries make your creative projects even more enjoyable. Your kind words really mean a lot to us!
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Very happy with my purchase

The threads arrived swiftly and in a water resistant envelope. And the customer service team answered my questions quickly and were very helpful.

4 November 2025
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Reply from Casa Cenina

Thank you for your lovely review Jeanne! We’re thrilled to hear that your threads arrived safely and that our team could assist you so efficiently. It’s wonderful to know your experience was smooth and enjoyable.
Happy stitching & warm wishes ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

A wonderful site

A wonderful site for everykind of crochet, needlepoint, crossstitch, knitting and so much more. Excellent service and swift delivery.

4 November 2025
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Reply from Casa Cenina

Kim, thank you for sharing such a lovely review! It’s wonderful to hear that you enjoy the variety of crochet, needlepoint, cross stitch, knitting and all the other creative goodies we offer. We’re also really glad that our service and quick delivery made your experience a smooth one.
Happy stitching and warm wishes,
The Casa Cenina Team

Rated 5 out of 5 stars

Delighted with product...Aurifil Thread…

Delighted with product...Aurifil Thread Advent.
Fantastic communication on tracking and delivery.

4 November 2025
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Reply from Casa Cenina

Deborah, thank you for taking the time to leave such a lovely review! It’s wonderful to hear how delighted you are with the Aurifil Thread Advent, and we’re glad the tracking updates and delivery went smoothly for you. That Advent box is a real treat for thread lovers, and we hope each little spool adds a bright moment to your stitching days ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Great service and super quick delivery

Great service and super quick delivery
Couldn’t be more pleased with my swatch book
Many thanks
Heather

4 November 2025
Casa Cenina logo

Reply from Casa Cenina

Heather, many thanks for sharing your lovely review! We’re truly glad that our service and speedy delivery made everything easy for you, and it’s wonderful to hear how pleased you are with your new swatch book. It’s such a practical little treasure for exploring colours, and we hope it adds a bright note to all your creative plans!
The Casa Cenina Team

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