Casa Cenina Reviews 1,451

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 320 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the wide selection of items available. Many people highlight the excellent service, describing it as friendly, efficient, and responsive. Reviewers frequently mention the fast delivery, with orders arriving quickly and securely packaged. However, some customers experienced issues with delivery, reporting packages arriving damaged or with items missing. A few people also found the shipping costs to be high, especially when combined with additional customs duties.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the enormous variety and... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the team for being... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the quick shipping and... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This shop offers hard-to-find, high-quality cross stitch materials such as overdyed embroidery flosses from Weeks Dye Works and Classic Colors, among others. They offer a wide range of lovely linen an... See more

Company replied

Rated 5 out of 5 stars

Website works really well, especially when ordering large quatities of thread like I usally do. Wide variety of payment and shipping options. And, most imporantly, everything is delivered, no missing... See more

Company replied

Rated 5 out of 5 stars

I never would have paid for this cross stitch magazine had it not been for Linen and Scraps on Flosstube. After seeing Molly’s work multiple times, I just had to get the pattern bc it’s absolutely bea... See more

Company replied

Rated 5 out of 5 stars

I received my fed ex package (US) quickly but it was all torn up and dirty with the thread pulled apart, and possibly some missing. I refused the package, but Casa Cenina responded quickly once I let... See more

Company replied


Company details

  1. #3 of 23 best companies in Haberdashery

Written by the company

The greatest online shopping for counted cross stitch kits and charts, Embroidery, Patchwork, Scrapbooking, Fabrics, Yarns, Haberdashery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent to work with

Beautiful cross stitch piece, plus amazingly fast shipping! 5 stars to this company!

31 October 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you so much, Pamela! We’re thrilled that you loved your cross stitch piece and appreciated our speedy shipping. It’s always such a joy to know our pieces find a happy home with passionate stitchers like you. Enjoy every stitch!
The Casa Cenina Team ✨

Rated 5 out of 5 stars

Excellent service

Excellent service good delivery information and quick too

31 October 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you so much, Glynis! We’re really glad to hear that everything went smoothly and that your magazine arrived quickly. Cross Stitch Collection: Autumn 2025 is such a delightful issue, full of inspiration and beautiful seasonal designs! We hope it brings you plenty of creative joy.
The Casa Cenina Team 🍂

Rated 5 out of 5 stars

High quality service

I am highly satisfied with both the promptness of the delivery and the exceptional quality of the goods received. The entire purchasing process was efficient and seamless, reflecting a high standard of professionalism.

31 October 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you from the heart, Marija! We’re really touched by your kind words. It’s lovely to hear that everything, from the fast delivery to the quality of your goodies, met your expectations. Knowing that your experience was smooth and enjoyable truly makes our day!
The Casa Cenina Team 💛

Rated 5 out of 5 stars
Casa Cenina logo

Reply from Casa Cenina

That’s lovely to hear, Judith! Knowing that shopping with us is such a pleasure truly brightens our day. We hope every parcel brings you a spark of creative joy and inspiration for your next stitching adventure ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Christmas Sampler

This purchase was easy to make, arrived quickly even though it was overseas, well packaged, and arrived safely.

29 October 2025
Casa Cenina logo

Reply from Casa Cenina

That’s lovely to hear, Correne! We’re really glad your parcel made it safely across the miles and that your Christmas sampler is now with you, ready to add a touch of festive charm to your stitching moments. Thanks for trusting us with your creative adventures!
The Casa Cenina Team

Rated 5 out of 5 stars

Fast and reliable delivery

Fast and reliable delivery. Always contact me quickly if there is a query with my order

17 October 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you, Pia! We're delighted to know you appreciate our fast and reliable delivery, and that our team’s quick communication makes your shopping experience even better. We look forward to accompanying you in many more creative projects!
The Casa Cenina Team

Rated 5 out of 5 stars

It was very quick to make the order and…

It was very quick to make the order and receive it at my home.

27 October 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you André! We’re glad to hear that your order arrived quickly and that the whole process was smooth for you. We hope your new creative supplies inspire wonderful projects!
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

High quality product, fast shipping

High quality product, fast shipping. Thank you

15 October 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you so much Elena! We're delighted to know that you’re happy with both the quality of your purchase and the fast shipping. Your satisfaction means a lot to us, and we hope your new stitching project brings you plenty of creative joy!
Happy stitching,
The Casa Cenina Team

Rated 5 out of 5 stars

Super fast delivery.

Super fast delivery.

22 October 2025
Casa Cenina logo

Reply from Casa Cenina

Thanks so much, Magdalena! We’re thrilled your order arrived in a flash 🚀!!! Hope it brings extra joy to your creative projects!
The Casa Cenina Team

Rated 5 out of 5 stars

Questions asked and answered

Questions asked and answered! I will purchase from this website in the future

10 October 2025
Casa Cenina logo

Reply from Casa Cenina

Thanks for sharing, Bonita! We’re really happy you got all your questions answered and enjoyed your experience. Can’t wait to see you back for more creative projects!
The Casa Cenina Team

Rated 5 out of 5 stars

Great experience as always before.

Great experience as always before.
Fast shipping, great customer service!
Great offer of sewing and embroidery supplies, also a great deal on Tilda fabric and Aurifil thread.

21 October 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your lovely review, Lada! We’re thrilled to hear that your experience was smooth and enjoyable again. It’s wonderful to know that the fast shipping and our range of sewing and embroidery supplies, including Tilda fabrics and Aurifil threads, helped make your projects even more special.
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Very happy customer

I find it difficult to find a wide range of sewing supplies online, until now.
Great range of products- freezer paper for quilting at an incredible price compared to other websites.
Easy to navigate website, competitive prices and very quick delivery - Grazie!

20 October 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for sharing your experience, Morele! We’re thrilled that you could finally find the sewing supplies you were looking for, and that the freezer paper stood out. It’s great to hear that browsing our site was easy and that your order arrived quickly.
Enjoy your projects ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Great shop!

3 October 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your 5-star review Anna! We’re delighted to know you had such a great experience with our shop. Your kind words mean a lot to us, and we can’t wait to welcome you back for more creative inspiration!
Happy stitching ;-)
The Casa Cenina Team

Rated 5 out of 5 stars

Excellent service

Not the cheapest but the service is excellent, delivery is very quick. The last few years the cost of delivery has increased significantly but that seems to be the case at many other online shops too. I've been shopping with Casa Cenina for over a decade now and I can certainly recommend this place.

2 October 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your kind words, Kris! We really appreciate your loyalty over more than ten years ;-) it means the world to us. We’re glad to hear that our fast delivery and attentive service have continued to meet your expectations, even with rising shipping costs. Your recommendation truly warms our hearts, and we look forward to helping you with many more creative projects!
Happy stitching!!!
The Casa Cenina Team

Rated 5 out of 5 stars

Excellent

Fast shipping, it is easy to search on the website.

10 October 2025
Casa Cenina logo

Reply from Casa Cenina

Agnes, what a pleasure to read your wonderful review :-) thank you! We’re so happy that you found our website easy to browse and that your order reached you so quickly. It’s always our goal to make your shopping experience smooth and enjoyable.
Happy stitching!!!
The Casa Cenina Team

Rated 5 out of 5 stars

Fastest delivery!

10 October 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your 5-star review, Laura! We’re thrilled to hear you were impressed with our fast delivery. Your satisfaction means a lot to us, and we can’t wait to have you back for your next creative project!
The Casa Cenina Team

Rated 4 out of 5 stars

The delivery is quite expensive and…

The delivery is quite expensive and gets more and more expensive yearly.
Good variety of brands. When there are discounts of the website, the prices are quite good. In general I am happy with their service.

24 July 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you very much for sharing your thoughts, Ekaterina 🌷
We completely understand your concern about shipping costs — unfortunately, transport prices have increased everywhere, and we always try to offer the most reasonable options possible.
We’re really happy to know that you appreciate our variety of brands and enjoy the discounts when they’re available. Your satisfaction means a lot to us, and we’ll keep doing our best to make your experience with Casa Cenina a pleasant one every time!
The Casa Cenina Team

Rated 4 out of 5 stars

Easy to order

Easy to order, good overview of orders.

24 September 2025
Casa Cenina logo

Reply from Casa Cenina

Thanks for your feedback, Ruth! It’s great to hear that placing your order and keeping track of it was straightforward 😄 We hope your next creative project with us is just as smooth!
The Casa Cenina Team

Rated 5 out of 5 stars

The place for all your handcraft supplies

Good quality products and quick shipping.
This time I have bought a mad for plaid zipper bag, and I love it. It is such a nice projectbag, and I am going to cross stitch it.

3 October 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your review, Ingrid! We’re thrilled to hear how much you love your plaid zipper project bag!! It really sounds like the perfect companion for your cross-stitch creations. It’s wonderful to know our products can bring a little extra joy and inspiration to your crafting. We can’t wait to see what beautiful pieces you’ll make with it!
The Casa Cenina Team

Rated 5 out of 5 stars

You offer great discounts and choice of…

You offer great discounts and choice of postage. The packages come fast. Staff help out with problems very fast.

3 October 2025
Casa Cenina logo

Reply from Casa Cenina

Thank you so much for your lovely review, Marie! We’re thrilled that you enjoy our discounts and shipping options, and that your packages arrive quickly. We’re always happy to help sort out any issues, and it’s wonderful to know our support makes a difference.
The Casa Cenina Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look