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2.9
4 reviews
No history of asking for reviews
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Rubbish service. Taxi driver sat round the corner on the wrong street (too far for me to walk) tried to call the office and the driver to get them to me and 1. The driver didn't answer 2. The office didn't care. Rubbish service crap customer service. Avoid!!!
Seems this scam of a company has a common theme of charging people twice and refusing to refund them. Chase them for weeks and weeks for a refund to end up dealing with a woman who sends text messages and voice notes detailing her personal life and woes - so unprofessional. Still no refund and she decided blocking was the way forward. Will be persevering with this.
Car 32 Imran
He was so nice, friendly and easy to talk to. I will definitely get Cas Cars again.
If i could give this company no stars i would!!
Firstly, I booked a taxi for 10:50pm to get home from York Races, however during what was supposed to be a good day turned quite stressful! At 8:30pm the company phoned saying the taxi had arrived in which was two hours prior to the booked time. They then made me pay again for a different taxi to come at 10:50pm, which we did as that was our only way home, the man on the phone said they would happily give a refund if I emailed the next day with proof of all the booking, which I did. However, after contacting them every day since via email and phone calls, they are ignoring me. It has now been 3 weeks of trying to contact them, which i’ve had one response, that “this has happened before and they’ll be in contact ASAP”, in which they haven’t and yet have ignored messages i’ve since sent. This company is beyond a joke and I will not stop contacting them til I receive the full refund.
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